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BBB Septic Service

Septic Systems, Excavating, Wells and Pumps,

About us

Locally owned and operated for over 20 years! NW Arkansas' most professional FULL service Septic company. The communities of Bella Vista, Bentonville, Rogers, Lowell and Springdale, Fayetteville, Siloam Springs, are in our primary trade area, but we distribute our bacteria (waste digester) product, "JUST FLUSH " throughout the nation. BBB stands for "Busy Being the Best", and that's what we provide, whether it's our Service, Products or Customer Satisfaction... We are the Best!!

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Soil Test, System Design and Permitting, Septic System New Installation, Service, & Repairs, Regular Pump Outs, Specialized Systems, Pump & Alarm Repairs, Hydro-Splitters & Spider Valves, Distribution Boxes, Tank Replacements, Line Repairs, Diversion & Bull Run Valves, Riser Installation & Repairs

Services we don't offer

We are not plumbers so we only work outside the footprint of the house

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.738 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
8%
3
0%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 38 reviews

Douglas B.
09/2020
5.0
septic tank
  + -1 more
The guys arrived early within the 2 hr window. Got right to work. Nice guys.
Description of Work: Septic tank pumped out

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Janette M.
07/2019
1.0
septic tank
  + -1 more
Had to call multiple times to finally receive response that they could not get someone out to check it out until 10 days later.
Description of Work: Septic pump repair

Rating CategoryRating out of 5
responsiveness
1.0


Response from BBB Septic Service
Hello [Member Name Removed], I want to apologize for our lack of response. I see we were unavailable to meet your needs quickly when you called in to our office. I’m very sorry it turned out that way! It has been a blessing to have so much business and the growing pains have been a curse in situations like yours. Yes, we are one of the few professionals that service Aqua Tech systems so if you need us in the future, we will do our best to respond better.

dorothy B.
04/2019
5.0
excavators, septic tank
  + 0 more
Great work....professional and fast
Description of Work: Line from house to tank replaced, tank located and pumped, cleanout riser installed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tim H.
10/2018
5.0
septic tank
  + -1 more
It went great. The guys were courteous and professional. They went above and beyond removing the tree roots in the tank.
Description of Work: pump out my septic tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BBB Septic Service
Thank you for the review, [Member Name Removed]. Happy to hear your experience was good. We strive for excellence in customer service and a job well done. We find great value in hearing how our team is performing, thank you so much for taking the time to submit a review. "We are never too busy for your referrals."

Renee E.
08/2018
5.0
septic tank
  + -1 more
Great professional and very knowledgeable.
Description of Work: Septic Drainage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from BBB Septic Service
Thank you for the review, [Member Name Removed].

Ally M.
03/2018
4.0
septic tank
  + -1 more
The phone customer service was really great; very knowledgeable staff and they gave me good options for the best way to proceed. They came out within a week to do the job. On the day of the job the soil was very wet so they left some very uneven ground. However, they returned at no charge to smooth out the ground after the ground had dried. They hauled off the large pieces from the old tank. The area looks great now.
Description of Work: Pump tank, install new tank, crushed in old tank and removed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Response from BBB Septic Service
Thank you for the review. We strive for excellence in customer service and are very happy to share our septic knowledge with our customers. We look forward to being your septic service provider for years to come. "We are never too busy for your referrals."

Sara L.
01/2018
5.0
septic tank
  + -1 more
We are out of state owners of rental property and the company was prompt, cost was less than I expected and even when the tenant was not on site as requested, they serviced anyway and just called me for payment. A receipt was emailed for my records and it could not have been easier! The staff was extremely friendly over the phone as well.
Description of Work: Septic clean out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from BBB Septic Service
Thank you for the review, [Member Name Removed]. We are happy to have made getting service on your property from miles away easy. Thank you for choosing BBB for your septic system needs. "We are never too busy for your referrals."

Daphne B.
09/2017
5.0
septic tank
  + -1 more
Completed timely and professionally. Great price.
Description of Work: Need discharge box replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$520

cindy B.
08/2017
5.0
septic tank
  + -1 more
Very prompt,professional,reasonably priced.If ever in need of this service again i will call the again.
Description of Work: sewer pumped

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from BBB Septic Service
Thank you, [Member Name Removed] for the review. We look forward to working with you in the future. "We are never too busy for your referrals."

Verleen S.
08/2017
5.0
septic tank
  + -1 more
WONDERFUL! They gave me advice on preventing further issues, cleared ALL blockages all the while maintaining a professional and courteous demeanor.
Description of Work: Pump out septic tank and search for blockage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from BBB Septic Service
Thank you [Member Name Removed] for taking the time out to share your experience with BBB. We look forward to working with you in the future. "We are never too busy for your referrals."

Linda C.
04/2017
5.0
septic tank
  + -1 more
The men were prompt and very efficient. Dustin answered all of my questions and made suggestions for maintaining our septic system. Both Dustin and Daniel made sure gates were closed and locked before leaving and were so polite. I will definitely recommend and use their service again. Thank you!
Description of Work: Septic tank clean out and service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BBB Septic Service
Thank you for taking the time to share your experience with our team and for the review. Happy to hear Dustin was able to answer your questions. "We are never too busy for your referrals."

Tim B.
03/2017
5.0
septic tank
  + -1 more
Not knowing anything about a septic system myself, the gentleman that came to the house (Jon) was very patient with me and all the questions I had. Very informative and professional. Offered great advice for future maintenance. I would highly recommend BBB Septic!
Description of Work: I was in need of having my septic tank pumped out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BBB Septic Service
Thank you for taking the time to share your positive experience. We are happy to hear Jon was able to answer your questions. Thank you for choosing BBB for your septic system needs. "We are never too busy for your referrals."

Taylor C.
03/2017
5.0
septic tank
  + -1 more
It went great. I will be a repeat customer for sure.
Description of Work: I called and scheduled a septic inspection and pump. They arrived promptly and were very timely in the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BBB Septic Service
Thank you for the review. We are happy to hear you will you use us in the future. "We are never too busy for your referrals."

Jake H.
11/2016
5.0
excavators, septic tank, wells
  + 1 more
Work was completed faster than anticipated and the billed amount was on the low end of the quoted amount. Jon and Brook are very professional and easy to work with. Would highly recommend.
Description of Work: Install of new septic tank and connection to city system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BBB Septic Service
We appreciate the review, [Member Name Removed]! Thank you for your trusting us with your septic business. "We are never too busy for your referrals."

Mike R.
10/2016
5.0
septic tank
  + -1 more
So friendly and professional. Quickly done and neat job.
Description of Work: Pumped the tank and gave me good advice on maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from BBB Septic Service
Thank you for the review, [Member Name Removed] and taking the time to share your thoughts. "We're never too busy for your referrals."

Robert M.
10/2016
5.0
septic tank
  + -1 more
We recently bought our home and had no record of where to find the septic tank or when it was last pumped. Rachel in the office answered countless questions for us with patience and professionalism. She even accessed the county plans to help us locate our tank. The service staff were prompt and efficient. They were knowledgeable and gave us good maintenance advice. We would highly recommend BBB Septic, and in fact, have already given their information to our neighbors. Working with them has been a very positive experience!
Description of Work: Pumped septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from BBB Septic Service
Thank you, [Member Name Removed], for taking time to share your experience and for choosing BBB to take care of your septic system. We hope to be your septic service provider for years to come. "We are never too busy for your referrals."

Ron M.
09/2016
5.0
septic tank
  + -1 more
Well Done. Hit a home run to get our home ready to sell. Good work, open communication, in and out in one day.
Description of Work: Installed new septic tank and feeder pipe to the "D Box."

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,950

Response from BBB Septic Service
Thank you, [Member Name Removed], for taking time to share your review. We value feedback from our customers. Thank you for choosing BBB. "We are never too busy for your referrals."

Trent R.
07/2016
5.0
septic tank
  + -1 more
I am very pleased with the service. Technician did a thorough job and answered all of the questions we had. Our septic is located at our business and we have zero experience dealing with it so we appreciate his feedback and knowledge that he shared.
Description of Work: Technician did a great job pumping our system. He was able to clear the grass and locate all the lids without issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Response from BBB Septic Service
Thank you so much for the review, [Member Name Removed]! We are glad we could get your tank pumped out and appreciate you taking the time to share your experience. "We are never too busy for your referrals."

Burt B.
06/2016
5.0
excavators, septic tank
  + 0 more
Guys showed up on time. Were courteous and friendly. They truly went above and beyond.
Description of Work: Located, dug up cover, and pumped septic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

George R.
05/2016
5.0
septic tank
  + -1 more
BBB pumped out the wastewater holding tank for our septic system. We had another company working to replace the pump, but their truck wasn’t strong enough to pump up the two and a half story grade from the back of our house. This wasn’t an easy task as it’s quite a distance and well as down a steep drop. When I called BBB, they said they would get here as soon as possible. They came in less than an hour and had the pumping done quickly and professionally. While I had agreed to an extra charge due to the distance and difficulty of the job, BBB only charged me the minimum of $210, which was greatly appreciated. I definitely recommend BBB to anyone with septic or sewer problems.
Description of Work: Pumped out our septic holding tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from BBB Septic Service
Thanks for the review [Member Name Removed] and for choosing us to take care of your septic needs. We strive for great customer service and a job well done.Thank you so much for taking the time to submit a review. "We are never too busy for your referrals."

Katherine G.
03/2016
5.0
excavators
  + -1 more
The workers were very polite and efficient in their work. I will use them again
Description of Work: Pumped our septic tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sherry L.
02/2016
5.0
septic tank
  + -1 more
BBB Septic is our go to provider for help regarding septic systems and real estate transactions here in Bella Vista. They came thru for us to get a real estate transaction closed. They are a wealth of knowledge about septic systems! They were kind enough to visit our Crye-Leike Real Estate office last year for a sales meeting and do a presentation on septic systems. Who knew how entertaining a presentation on septic systems could be. Agents loved it.
Description of Work: Septic inspection and pump out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from BBB Septic Service
Thank you, [Member Name Removed]! Happy to hear your experiences were good. We strive for excellence in customer service and a job well done. Thank you so much for taking the time to submit a review. "We are never too busy for your referrals."

Eric A.
11/2015
5.0
excavators, septic tank
  + 0 more
Joe was extremely professional and always responsive to my questions. He saved me from doing unnecessary work by doing an on site inspection and determining my lateral lines did not need to be moved as was suggested by others. He assisted with mapping out the lateral line field and gave me the confidence that I can move forward with my swimming pool project without further delays or concerns. I will be using BBB Septic Service again (next week) to pump out my septic tank.
Description of Work: Relocating lateral lines

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BBB Septic Service
Thank you, [Member Name Removed]! Happy to hear your experience was good. We strive for excellence in customer service and a job well done. We find great value in hearing how our team is performing. Thank you so much for taking the time to submit a review. "We are never too busy for your referrals."

Dereck F.
08/2015
5.0
excavators, septic tank
  + 0 more
I have been using BBB septic for the past 6 years. I have recommended them to my closest family and friends because they are professional fair and provide outstanding service each time I called them. I have also used their porta-potty service for my large outdoor party events. I am always excited to share their contact information with those looking for septic tank service because I know that they will receive the same wonderful results that I receive each time I call them.
Description of Work: I call them every year to come out and service my septic tank and provide septic tank treatment. They charge around 250 to empty my tank and it is worth every dime!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from BBB Septic Service
Thank you, [Member Name Removed]. We are so happy to hear of your positive experience, as we strive for excellence in customer service. We greatly appreciate your willingness to refer us to your friends and family. "We are never too busy for your referrals."

KELLY H.
08/2015
5.0
excavators, septic tank, wells
  + 1 more
I would recommend them highly to anyone who is looking for professionalism low price and a great job. They are also Christian men which makes it nice you do not have to worry about anything being stolen. We cannot recommend them enough. But.
Description of Work: We remodeled our home and added a new sewer system for the add on . The crew was very professional very courteous. They showed up on time always prompt did their job well cleaned up after themselves. Service since has been perfect if we've ever had any problems they came Same day usually immediately with no problem. They put in a transfer pump and lines to the septic tank and everything was fantastic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,850

Response from BBB Septic Service
Thank you for taking the time to review us, [Member Name Removed]. We appreciate you trusting us with the work at your home. "We are never too busy for your referrals."
    • 1(current)
    • 2

Contact information

PO Box 1271, Bentonville, AR 72712

https://septictankinstallationsolution.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Septic Systems,
Excavating,
Wells and Pumps,
Rentals - Equipment

FAQ

BBB Septic Service is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

BBB Septic Service accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, BBB Septic Service does not offer free project estimates.
Yes, BBB Septic Service offers eco-friendly accreditations.
No, BBB Septic Service does not offer a senior discount.
Yes, BBB Septic Service offers emergency services.
No, BBB Septic Service does not offer warranties.
BBB Septic Service offers the following services: Soil Test, System Design and Permitting, Septic System New Installation, Service, & Repairs, Regular Pump Outs, Specialized Systems, Pump & Alarm Repairs, Hydro-Splitters & Spider Valves, Distribution Boxes, Tank Replacements, Line Repairs, Diversion & Bull Run Valves, Riser Installation & Repairs
We are not plumbers so we only work outside the footprint of the house

Contact information

PO Box 1271, Bentonville, AR 72712

https://septictankinstallationsolution.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM