It didn't work out and we ended up purchasing a new unit. It was leaking everywhere. We were getting free-on everywhere. We bought from them and will continue using them.
Description of Work: Attempted repair of unit.
Rating Category
Rating out of 5
Yes, I recommend this pro
nancie and jeremy C.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
A's all the way across. We refer lots of people to them. They have great prices and service.
Description of Work: Put in new unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
Brian B.
11/2014
5.0
heating & air conditioning/hvac
+ -1 more
Their service went great. The staff was very nice. I ended up needing a different company to completely resolve the issue with the AC unit. They were able to diagnose the multiple issues with the unit are not an authorized vendor for the company who made the unit so they could not do the repairs. They went above and beyond to get out to me on several occasions. They did what they could to work with Trene but there was a warranty issue. They did have the best pricing. I had no problem contacting them their service. They are a smaller outfit.
Description of Work: I contacted the company to work on my AC unit. They replaced the compressor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Julie G.
10/2014
4.0
heating & air conditioning/hvac
+ -1 more
They are excellent. They are punctual and knowledgeable.
Description of Work: We use B & B Heating. They do spring/fall check for us.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$200
Lorene B.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
everything went well. arrived at home at apt time, checked the furnace. ordered part - had it in 2 days, came back as promised. excellent service
Description of Work: replaced switch on heater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
LESLEY E.
05/2014
2.0
heating & air conditioning/hvac
+ -1 more
We have used Band B for 3 years to maintain an old builder-installed system and had always been satisfied. They seemed forthright and decent. When the old system recently blew out, Band B provided us with several different recommended replacement options. Band B was prompt in ordering the chosen system and coming over once it arrived. Then the agony began. Lost count--but think it was 7 times they had to come over here, 6 to make repairs after initial installation. This was surprising as Band B had a good reputation. The first night after install, the AC was cutting on and off every 10 seconds. It didn't work. The next day a fix was provided. But the following night, after looking in the attic, the drain pan was evenly filling with water. Band B were called 4 times that night. There were no responses, even though they have a staff member and quot;on-calland quot; for nights and weekends. Hmmm. When checking to see if their license was current, it was found out that the AR Dept. of Health licenses HVAC contractors and that the city of Bentonville is where contractors must first pull a permit and then get it inspected once complete. The next morning, Band B did not call us until mid-morning, despite the previous night's 4 urgent phone calls. Thus the Dept. of Health inspector was contacted. The state health inspector said he was in the area and would stop by; upon inspection, he cited 7 violations, mostly minor. But still--not having a large enough sized gas flex, or failing to tape insulation to the plenum on return seem like quality control issues Band B should have known about. Then we got a cold spell and the heat wouldn't work! Band B came over the following morning and reconnected an inadvertently disconnected pipe. It still didn't work. Then they readjusted computer settings for air flow and it was finally fixed. Not resetting the heat computer pin settings for air flow after knowing they had to reset the AC computer pin settings for air flow seems sloppy. Moreover, Band B did not pull a permit until they were cited for failure to do so. The state inspector also said that in order to meet state code, Band B had to install a new intake return, which they finished yesterday, at their own cost, and correctly. They passed the state Dept. of Health inspection yesterday and Bentonville's city inspection today. On a positive note, the system seems to be working correctly. Additionally, the first thing we noticed on the night of install was that some of the delicate fins on the outside AC unit were smashed in. These are like the fins on your radiator and can affect your system efficiency at moving air. Band B promised to come and fix it. After 2 weeks, they repaired it today. Why didn't they inspect the new AC unit once out of the factory constructed box to ensure it was in good condition? Again, the whole process speaks to some carelessness and lack of attention to detail. Let's just say we had a disappointing experience. Over many years of home ownership we've replaced HVAC systems on 2 other houses in different states. We never had issues. Plus it took a lot of time to schedule and sit around home for all the multiple Band B repairs to take place. Even though the General Manager apologized and provided assurances that they would make everything right (which in the end, they did), they lost our trust, so there's uncertainty about using them again. While Band B offers an installation satisfaction guarantee, it was a lot of work to keep on them about things. Contractors who do things right the first time are preferred. It's puzzling why all the other Angie's List reviews were so positive, when our experience was so different.
Description of Work: Replaced attic gas furnace and outside AC unit with York 5 ton, 18 SEER, dual stage blower unit.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$8,500
mary S.
04/2014
3.0
heating & air conditioning/hvac
+ -1 more
Not knowledgeable on HVAC units, so trusted my general contractor that the job was done correctly. Due to multiple repairs, have decided it is probably time to replace unit. Learned that there are several issues that were done incorrectly; we have insulation in our ducts, some of our cold air returns are open to the attic, and we have a freon line leak.
Description of Work: Installed heat pump system in new build. Not sure on the price.
Rating Category
Rating out of 5
professionalism
3.0
$5,000
Response from B & B Heating & Air Inc
Apparently this was a new construction home built during the boom nine years ago were generally quantity exceeded quality. B&B has always stood behind there work and if given the opportunity we would have corrected anything not up to standard. Not knowing the specifics of the cold air returns open to the attic leads me to think that one of the other trades that come in after heating and air installation did not completely seal or enclose the chases which are commonly use for air returns. Unfortunately builder grade HVAC equipment manufactured during that time period was also not the best quality. I understand the frustration of unreliable appliances however to make a general statement that we are "not knowledgeable on HVAC units" is overstated. B&B has been in business for over 40 years and prides itself on quality workmanship and standing behind what we sell. We certainly would have corrected any work not up to standard if made aware.
Julie M.
03/2014
5.0
heating & air conditioning/hvac
+ -1 more
I can always count on B and B to provide prompt service. They are my go-to every time.
Description of Work: My renter's heat had gone out and B & B had someone there within an hour of the call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Richard R.
09/2013
5.0
heating & air conditioning/hvac
+ -1 more
Price was fair. Workers were prompt. Cleaned up well when job completed. Team leader was very professional and knowledgeable.
Description of Work: Replaced heat pump for residence.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
Julie J.
09/2013
5.0
heating & air conditioning/hvac
+ -1 more
I was happy with Band B from the initial contact to get a bid to the install. The people were friendly and knowledgeable.
Description of Work: Replaced my heating and ac units
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,400
Andy A.
09/2013
5.0
heating & air conditioning/hvac
+ -1 more
I was very pleased with the quality and promptness of the service. I would recommend them to anyone I know that needs work done on their ac. The gentleman that came was polite, focused on solving the problem and efficient in his work. He was even aware of my cat as he came in and out, and as he was working on the filter. I will be using them again when I need more work done on my ac.
Description of Work: Repaired the drain and charged the ac unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Jon L.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
I was able to call and get them to my home on the day that I called. They were responsive and completed the job thoroughly. Our A/C was not cooling and it was the beginning of July. I would definitely recommend.
Description of Work: He filled our A/C with coolant
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Jimmie R.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
I had several times called Band B about this A/C unit. They have a great bunch of tech that are very nice and knowledgeable. The prices charged for services are very reasonable and they try to anticipate problems. If they find something they will tell you what they found, possible fixes for problem and give you a real close estimate of charge if any. All in all, a great company to deal with.
Description of Work: Air handler stopped working for some reason than started working again. This was on a Friday late and I called the number and got the emergency tech. I told him to put me down for Monday visit as I didn't think it important enough to make emergency call. Tech came out Monday morning and system had started working but he made extensive check anyway. Didn't find anything and didn't charge me. GREAT PEOPLE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jerry L.
06/2013
5.0
heating & air conditioning/hvac
+ -1 more
My experience with them was fine; it was okay. They were nice and friendly. The price was reasonable.
Description of Work: B & B did some repair work on my air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Terry M.
04/2013
5.0
heating & air conditioning/hvac
+ -1 more
I had no issues at all. They arrived on time and finished ahead of schedule.
Description of Work: B & B installed a complete heat and air system. This included removal and disposal of an exsisting system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
michael F.
04/2013
5.0
heating & air conditioning/hvac
+ -1 more
I called in the late afternoon. and they were there the next day. They did exactly what they said they would at a price 40% less then the fist company I had look at the system. I have worked in the heat and air field, and was more than pleased with their workmanship and no nonsense approach. They weren't trying to sell me stuff I didn't need like the first company. I highly recommend them.
Description of Work: Replaced a furnace in the attic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Lorene B.
04/2013
5.0
heating & air conditioning/hvac
+ -1 more
Heating Unit began blowing cold air on Friday Evening, during a very cold time. Called Band B and left message requesting service as soon as they could. They called early Monday morning and scheduled an appointment for following day. Fortunately we had space heaters for warmth. The Serviceman arrived and found the problem to be a High Limit Switch. Unfortunately it was a part that needed to be ordered. In about one week, the part came in, they called and advised the serviceman could come the following day. He came as scheduled, replaced the part and we were repaired. Fortunately for us, the weather warmed while the heater was out, and with the space heater we stayed warm. Very pleased with service received and cost was within reason
Description of Work: serviceman diagnosed problem with heating unit quickly. High limit swich had to be ordered and was in and replaced within a week. excellent service will use again, if needed
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles G.
11/2012
5.0
heating & air conditioning/hvac
+ -1 more
This job went very well but for the flaw which was finally fixed. B and B has reasonable prices and their word is rock solid. That's something that is hard to find. I will never call any one else.
Description of Work: Received an estimate that was very reasonable from Steve. Scotty and crew installed a new heater and A/C unit on March 1st, 2011. The air unit came from the factory with a small flaw which eluded detection for some time. They never gave up and did everything possible to fix this minor but irritating flaw. This company is punctual, dedicated to customer service, courteous and doesn't quit until the job is finished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,571
Christina B.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
our upstairs air conditioner broke (100F outside). Called a company, but they could only come out by Friday. Called Band B, and they were able to come the next day. They came a bit earlier than promised and waited at the house as I was returning to it. The technician was friendly, quickly found the issue and got the air conditioner started again.
Description of Work: replaced capacitor on air conditioner
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Tony D.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
We found water leaking through the ceiling on Friday afternoon. Discovered that water was flowing over the overflow tray (ironic, eh?) of our A/C unit in the attic. Called Band B after hours on Friday evening (assumed we wouldn't hear back from until Monday). They called back early the next morning (Saturday) and were out in less than 30 minutes. They ended up vacuuming out the remaining water and clearing the drain pipe that was clogged. Having it cleaned out was a big relief. Appreciated the quick response, sense of urgency, and patience with a naive homeowner - all the while working in a 110+ degree attic. Would definitely recommend to others!
Description of Work: Serviced our A/C unit in the attic that had backed-up and was leaking into the Living Room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
frances B.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
I have been using them for 12 years. They have replaced my entire heating/air conditioning unit in a house that we bought. VERY satisfied with their work! They have been responsive whenever I needed them. They come twice a year to do a total checkup on it. I don't even have to be home, I trust them that much.
Description of Work: Bi-Annual heating/air conditioning check up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Brad H.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
They were superior. They did not charge me for a service call. I had the commercial property for about six years and had several heating and air companies involved. He discovered that a lot of unused or exchanged items were left in the attic and hidden under the insulation and he went above and beyond and removed the mess that the other people had left behind. It was a very superior service and cost effective.
Description of Work: I used B&B Heating and Air Inc for heating and air conditioning. Something was wrong with the furnace and he did the repair for no charge. They were also doing other jobs for me. They were very fair and corrected a lot of items.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,650
Angie S.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
I called when my air conditioning unit quick cooling. I called to make the appointment and I received great service in trying to find a time for them to come. On the morning of the appt, the tech was right on time and went straight to work. He found the issue, being a compressor, and fixed that. But he also took the time to check several things while he was here...not anything I asked, but things he wanted to make sure wouldn't cause trouble down the road. I really appreciate the effort he made to take care of me
Description of Work: One of my air conditioning units quit cooling and B&b came out quickly and right on time. Their service was quick and they explained everything he found and what he had fixed. I will definitely use them on the next occasion.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Waltina H.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
They did a good. They worked fast on it.
Description of Work: They came out to install a new heater in my garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David R.
02/2012
5.0
heating & air conditioning/hvac
+ -1 more
I am very happy with Band B Heating and Air's services. I will use them again. They were the most prompt and cooperative company I have used.
Description of Work: They replaced some motors on my unit.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
B & B Heating & Air Inc is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
B & B Heating & Air Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, B & B Heating & Air Inc does not offer free project estimates.
No, B & B Heating & Air Inc does not offer eco-friendly accreditations.
No, B & B Heating & Air Inc does not offer a senior discount.
No, B & B Heating & Air Inc does not offer emergency services.
Yes, B & B Heating & Air Inc offers warranties.
B & B Heating & Air Inc offers the following services: Residential & Commercial Sales, replacement and repair of HVAC & duct work.