Northside Power And Electric

Talked to North Side representative about services required to repair a generator. A service technician was supposed to call back to discuss the details. They never returned a call. Not very professional customer service.

Horrible! I used them once and never again! Paid for yearly maintenance and got receipt that everything was paid in full. I called a year later to have maintenance done and front office shows receipt of payment and has now added another bill without my knowledge. They never sent invoice, it was for a service I didn’t have done a year later.

Great Service!

Excellent job of installing adequate sized transfer case and subsequent maintenance. When generator failed during ice storm on New Year's Eve a year or so later a tech came out after midnight and fixed it!

They were fairly responsive initially getting a person out to do a site survey (within a couple days). It took about a week to hear back with a number from that survey. After asking a couple questions I haven't heard anything back despite a promise to provide the information. They must be too busy.

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It took a few months to actually get them out to install the generator but after several calls they finally got the job done. Price wise they easily beat their competitors and once present they were efficient and professional. I only wish it wouldn't have taken so long initially and that they would have given some sort of instruction on the generator itself.

Here it is a few days away from February 2015 and nothing. No phone call, no email, no letter, no postcard, no notice. Nothing. Never heard back from them. If they are not able to get that initial customer service right which is important and not difficult to accomplish, then how am I suppose to believe they are going to complete the much more complicated job of installing and maintaining a complex piece of machinery?

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Northside was one of the few companies that were interested in installing a whole house system. Of the four companies I contacted only one other came out. But I had a hard time trying to get them to return my calls. Northside came out and performed a very detailed review of what was needed. They showed up on the day they said. Job went well, the plumber showed up for gas connection, followed a few hours later by the installation team. The team worked well into a very cold evening to get the generator installed. They tested the generator and performed a whole house test. All went as expected. Very professional group of people. Would highly recommend this company.

Called them because according to the Generac website they are a listed as a POWERPRO Premier provider ... translation: they carry virtually all the parts needed for repairs. I was fairly certain my problem was fuels related (generator would start but then bog down/stall). Sure enough, the technician troubleshot the problem to a faulty/dirty 11-month old NG regulator. He told me he didn't have the part and would return the next day (Wednesday) to remove the bad part and install a new one. Unfortunately, Wednesday came and went, and nothing ... I waited until Friday morning to inquire about the replacement part. The person I spoke with had no clue what I was talking about; said she would speak with the tech and get my an update later in the day. Not surprisingly, I never got a return/follow-up call. So I called again on Monday, spoke with the same person, who apologetically explained the tech had informed her there were no gas regulators available at their supplier. I found that hard to swallow, but went along with the explanation. I did some digging, found the part number, called the supplier myself, and they did have the part in stock. Hmmm? The only reason I couldn't get (and install the part myself) is that I'm not licensed, but it's a very straight-forward job. After another week of waiting, I called again the following Friday (now 3 weeks into this ordeal) and I was told the tech had gotten the part and he would be out Tuesday (his normal day in my area) to install it. How fortunate! (yes, plenty of cynicism). Appointment is made for 8AM and at 930 he's still not here. Finally shows up and installs the part in less than 10 minutes according to my wife (I'd already left for work). Incredibly, he tells her the company would send me a bill for 2 service calls. Sure enough, that's precisely what happened. When I called to complain about 2 service calls despite it only being one job, it was explained that the gas and time spent needed to drive to my house required 2 different service calls. I grudgingly paid their outrageous bill, and still feel like I've been robbed. Aside from their atrocious customer service and failure to follow up (I had to continuously call them up), NEVER IN MY LIFE HAVE I BEEN CHARGED FOR 2 SERVICE CALLS on any job I've contracted! Especially from a provider that supposedly carries most parts, most assuredly an NG regulator, which is a non-specific part. Deal with them at your own risk! I WILL NEVE USE THEM AGAIN!

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I contacted them in November, 2013 and they came to do an in-house evaluation. They gave two estimates, one for whole-house and a $500 less estimate that would not cover the whole-house. I chose the whole-house as that choice seemed the logical one given the price difference. They are the #1 Genreac distributor in the state and given the situations we have had in the state, there was a wait list. I signed a contract in November, 2013 and the installation occurred February, 2014. They were very professional, demonstrated the generator and gave instructions regarding its use. It is remotely checked weekly at a specified time and if anything is wrong an email is sent to them and they come and fix whatever is wrong. If I'm remembering correctly, there is a 5 year warranty included in the price, with needed oil changes and battery replacement. It has not been used as yet but if the situation occurs, I will be one of two houses in the neighborhood with power. Very satisified with their company.

Customer Update: generator was installed 6/27/2013, it was an outstanding piece of work, would recemmend them to anyone. They came out right away when I called them. They measured everything and figured out what they would have to put in, transfer switches and so forth. It is currently on order and we are awaiting the delivery of the generator. It is expected to be in by the end of the month, which is when I will have a better idea of how it went with them. So far, I'm very pleased. I know some people that have done business with them in the past, they are friends of ours and he is an electrical engineer that specializes in power plants. They said from their experience they knew the company and their work. I think they are very organized. They are very good, very punctual. They have a huge demand. I spent 9 days at Christmas without power for one of those huge ice storms out here and they have been putting generators in steady since then, so they have a backload on. We have ordered it, with no deposit required, but the service is not yet complete so there are some things I can't grade.

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