Two Men and A Truck

The movers showed up about an hour late. They did not have a sense of urgency once they arrived either. They dropped a night stand down the stairs and it busted it beyond repair. Per the movers they said to fill out a form and the piece could be disposed of. Several hours later they finished and arrived at the new residence. My husband and his friend had to help the movers unload the truck because they were taking so long. The following day when we called to file the claim on the broken night stand we were told that they would do nothing because we threw it away. They wanted the pieces to attempt repair first. Since we threw it away based on the instruction of their employee we could not provide it to them. So we were out a night stand and no compensation for damages.

Chet, Larry, and Austin were amazing! They were the most professional and courteous movers I have ever interacted with, and I have done at least a half-dozen moves in the past 7 years. However, the moving estimate was incredibly off. Bethany (the estimator) estimated our move (on the high end) would take 12 hours and cost $1,700. It actually took 21 hours and cost $2,600. In addition, Matthew (the manager) and Greg (the owner) were very rude when addressing my husband and I; constantly interrupting us, not allowing us to speak more than two words at a time. Furthermore, they told us the under estimate was our fault and implied that we were dishonest in our reporting of goods. They claim we failed to report 92 items (which amounts to about half of the number of items moved), even though I feel I reported all my goods to the best of my knowledge. I may have missed a handful of items, but after having gone through two military moves in the past year, I have a comprehensive inventory list and understand how move estimates work. I informed Bethany I had moved from a 2,000 sq ft home and my husband had moved from a 1,500 sq ft home and it was ALL in the apartment in addition to a 12 X 12 storage unit "filled to the brim." I had even suggested the company send an individual to visually inspect the premises to calculate an estimate. They did not send an individual to perform an estimate, insisting that they had padded the estimate and not to worry. After spending several hours on the phone with Matthew and Greg, Greg finally agreed to refund us $714, which was the overage in hours and what Matthew had originally offered us when we first reported our complaint. However, Greg refused to apologize for he and his managerial staff's handling of a customer complaint. In addition, Greg went so far as to insinuate that he would have physically harmed me, had the conversation been in person. He did so by telling my husband that he will "punch anyone in the mouth who raises their voice at me, even if it is President Obama." I have never been treated so poorly for a service I was paying for. I will never use this company again.