GROUND EFFECTS LANDSCAPING LC

Initially all went well, Tyler was prompt, responsive and well priced. When the project started, he was pretty much hands off. The plant material that I didn't personally go pick out, was of very poor quality. The planting was way off. Plants too close to the house, on top of each other or blocking other plants. Several things died later on and he was slow to respond. Later I had him come out to Replant dead things and he never followed through.

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Overall, we were very pleased with Tyler Burns and his staff in the work they completed at our home. They were hard working, professional, and did quality work. We really like the simple and thoughtful landscape design that Tyler helped us to go with. His initial drawings were helpful to us as we evaluated several other companies, but none that achieved the look and feel that we were wanting to achieve. Although not sure at first as the work began, we were patient and trusted Tyler's vision for what it could look like as a finished product. Throughout the building process, we were pleased with his willingness to listen to our input and take our suggestions on several changes that we thought were important. He was very flexible and cooperative in that regard. There were a few minor bumps along the way and some miscommunications, but Tyler always responded professionally and listened to his customers point of view. He was always very fair and courteous in how those issues were resolved. Without hesitation, we would recommend Tyler as someone who is a solid and trustworthy contractor. In fact, we plan to use him again in the future with other projects that we have on the drawing board.

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They worked 2 consecutive days and then we asked them to come back, since we liked their work so much. The owner Tyler came over a couple of times to talk with me. Then I asked him additional questions for ideas. He took some measurements and then came back the next day with a proposal. We told him what we wanted him to do and they expanded what we wanted and it was not high pressure sale either.

Punctuality wasn't an issue. The owner of the company showed up and did the bid. Then he hired guys to come and do the work. He presented himself as the guy who was going to do things but then he wasn't. Instead he went around town lining up other jobs. The system was not installed well so we would say they were not professional because they didn't do a great job.

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[UPDATED 3/23/2015: The owner, Tyler Burns, was contacted several times in the last six months regarding equipment and shrub replacement needs. He stated that they could take a look at the things mentioned, but never contacted me again. With regard to the shrub(s), he had stated that I would not be able to exercise the one-year warranty for the dead or dying plant, that he would have to replace it, but again, he didn't show up. I see he is also operating as Pro Cut Lawncare. Because of the further lack of follow-through, I am downgrading my original rating of B to C and lowering several relevant categories accordingly. I regret this because I feel Tyler and the crew had good intentions and with a little more commitment on the backside, they'd be much better.] The crew were polite and generally did good work, but required some oversight to keep the tasks and materials on target with the plans. They were best in their tree work and fencing installation, but I had to secure the fence permits myself, as well as notify the utilities of the landscaping projects so they could mark the utility lines. I did not demand Ground Effects do these things, and perhaps they would have if I had insisted. The owner, Tyler Burns, was not usually on-site, but checked most days to confer with the crew, check on progress and speak with me about issues and questions, and he did go with me to explain to the city where the fence line would be placed. The construction of a landscaping bed was fair, but the edging used was too short in height and did not retain mulch. After trenching for the irrigation spray system, and some underground drain piping was installed, insufficient topsoil was added and subsequently sunk below the level of surrounding ground in many places, including a controller and valve box. One area of drain pipe was not set below the ground enough to keep it covered. A backflow device was installed and checked for performance, but not by a certified tester, which is required in this city in order to use the irrigation system. One or more of the popup spray heads was set too high to be able to mow over even with the mowing deck set up a bit. At one point I noticed that PVC cement not rated for the freezing temperatures during work was being used, and had to insist on appropriate cement be used (they complied). I feel that the initial work performed was of average quality, perhaps even better in fencing, and everyone was friendly during the weeks they worked here. But the main reason I am not satisfied is that spring has arrived and the yard should be completed with no further amendments needed. I have tried to get this finalized this latest week, but had poor responses from the owner. I complained about that and he said he would get with me next week, but I am not available until that weekend, and in the meantime I need the lawn in good order already, not later. I don't think it should be my responsibility to chase after the completion of the work, which is to get the torn-up yard back to a normal condition and finish up the other loose ends. I will be glad to update this after that has been done.

but did not follow up on the replacement guarantee the next season

Started on time, complete adherence to proposed and agreed upon plan/design. Anything we asked them to do they were quick to comply. We couldn't be happier with the end result.

They did a good job with the walkway. They did not have much knowledge about some of the trees that they planted and were not able to advise me on the care of the trees. A couple of the trees they planted were not for the zone that I live in. We began to lose the trees due to fungus and they didn't know what it was. They told us to just keep watering them. I called them to get some information about another tree and they never responded.

After noticing that a very large oak was split down the middle from recent storms and leaning over our roof, we were able to flag down the folks from Ground Effects who were in the neighborhood finishing up another job. They promptly came over and gave us a quote. Realizing that this tree could come down on our home with the prediction of more storms that evening, they immediately called in a team to take it down. I was so please that they discussed how they would do it with us, and listened to our concerns regarding surrounding trees and a flower garden. They they stayed on the job until the tree was safely down later that evening and returned the next morning to clean up the yard. The staff was very courteous and accommodating to follow our requests to trim a few additional branches; the tree trunk; plus stacking the trunk wood. When in doubt they always asked us what we wanted. They even smoothed out the divots in our stone yard from falling limbs. Best of all the quoted price was the final price! WE WOULD DEFINITELY USE THEIR SERVICES AGAIN!