John's Carpets Floors & More

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John's Carpets Floors and More measured my rooms for carpet. I paid for it and set a date to have it installed. When it arrived, I noticed it didn't feel exactly like the carpet in the store. It felt much softer and frizzy, but I went ahead with it anyway. The crew they contracted to lay the carpet was great. They were punctual and did a great job. Fast forward a month later and the carpet looks several years old. The nap is flat and looks worn out. I can't leave the vacuum running in one place very long or else the brushes will damage the carpet. I've re-carpeted several houses over the years, even installed some myself and this is the worst carpet I've ever seen. Bottom line, I didn't get my money's worth at John's Carpets Floors and More.

Overall it was a good experience. I did not feel like I got cheated or anything. I thought I got a good deal. I would use them again in the future.

Selected flooring from John's carpets and was excited when they began work one day earlier than I had previously been told. Salesman, Russell, asked me to give him my housekey. He told me that his guys could be trusted and they would do the work and return my key when the job was complete--I made it clear that I was staying in the house. On the evening of the first day, I noted they had taken a can of food that I left set out on my counter--I was disappointed, but thought, no big deal. I then noticed that they had taken a BRAND NEW boom box, purchased a couple of nights before, taken it out of the wrapping and the box lay on the floor and box was on the counter--I'm thinking, "what the h***?" On the second day that they were working, I noted they had removed most of the previous flooring and had layed the vinyl in the kitchen and one bedroom closet as requested. They were cutting tile when I arrived (was a little concerned to find the worker's 16 year-old son cutting the tile; However, my brother used to go to work with my dad and he turned out to be a h*** of a carpenter, so no red flag there). On the evening of the second day when I got home I noticed they had been drinking my bottled water--they could not just take a bottle or two, but they tore a hole in the opposite side of where bottles had previously been removed. On subsequent third and fourth visits, I could not really tell that any further work had been performed, other than the carpet was laid in the living room--carpet was layed adjacent to ungrouted tile (red flag--when you grout the tile, it was stain the almost WHITE carpet). Because I was told this was a 3-4 day job, I became concerned when the owner tried to get more money out of me for water-damaged sub-flooring that had already been called out in the contract--the fact that this was previously known by the owner, John Hutchinson, was made clear to me by both my real estate agent and an individual who had previously had an inspector out to the house. (This person was seriously looking to buy this piece of property prior to my bid being accepted--longer story, unrelated to this issue). After the sub-floor was repaired, as mentioned in the contract, the work slowed down considerably. On Saturday, August 27, the crew of John's carpets, minus the 16 year-old, showed up at my home in the morning and laid about a 36" x 36" are of tile (my tile is 18"x 18"). They were there from around 9:00am and left around 12:30pm. I had spent Friday evening at my daughter's and called Jim, John's employee, to see when he would be there (this call was around 8:30am Saturday, August 27) and that is how I know approximately when the arrived and they were wrapping up when I got there--sometime around 11:00 or 11:30am. My time was spent in the yard (had about 2 acres to mow). At around sunset I left to pick up a friend so she could see my place--I gave her a tour and took her back home. I got back to my home around 9:30am or so. I found that someone had been in my home--it was John's employee, JIM! NO REASON FOR THIS MAN TO BE IN MY HOME ON A SATURDAY NIGHT--HAD ABSOLUTELY NO EXCUSE AND NEVER TOLD ME WHY HE WAS IN MY HOME! I did not mention my concerns thinking they would be out in a day or two, no big deal. But after tools went missing when I arrived at my home Monday evening, I phoned Jim on his cell--it was around 8:30 pm--I have night class on Monday's. He denied ever touching any of my personal affects and I KNEW this to be a lie. Tuesday I went to John's carpets and told Kendra, the office manager, I did not want that crew back in my home. While I was telling her all of the things that happend over the course of the past week, John Hutchinson, the owner, walked into the room. I turned to him and started at the beginning. He told me that it was not possible and that he has never had a problem with his crew, they are goood workers, etc, etc, etc.... I then got excited and told him more, het leaned over, mocking me, and made a whiney voice as if to make fun of my plight! I was disgusted and angry at this point. I told him, never mind, I was done with him and his company and to get all of his stuff off my property! He then apologized and totally did a 180 on me and asked how he could make it right, pleading. I said, I don't want them back for any reason. John called Jim, the crew leader, right there as I stood next to him. John asked Jim where he was and John said, "no, don't go to Ms. Cordova's, I have something for you at OBU." John's next reponse was, "no, don't worry about that, she doesn't want you back, just come to the office first...No, she won't be here when you get here...No, come here now ..." He turned to me and said, "I told him you wouldn't be here when he got here." I told him that I wanted my house key and he told me that Jim's got it. I went straight home. Jim showed up a couple of minutes behind me attempting to gain access to my property. I parked my GMC across my extended driveway, driver door facing the entrance to my driveway. I told him to leave. Jim then attempted to go around me by cutting through my front lawn, I again told him to leave (cussing at this point) and told him he was tresspassing and I would call the police if he didn't leave immediatly! My phone rang about 15 minutes later, John's number showing on the caller i.d., but the caller hung up after the second ring. I was furious! Knowing that this man had a key to my home and he was wiling to attempt to go through me, I went to the local hardware store and bought the material and changed locks to all my exterior doors. John then sent Kendra, the office manager, to my home (his best attempt at good cop/bad cop) to tell me how sorry she and here family were and that they knew the guy, Jim, was a creep and how he is never allowed to enter her office without her boyfriend there and he is not allowed to even pass the front desk in the showroom (this was told to me by both Kendra and her son Russell). There is more, but is suffices to say, John's carpet is not a reputable company. I have spoken with 2 people who had used John's carpets and 1 person said they just didn't show up and the other said they gave a bid, but it went up substantially after they were well into the job. This was my experience--75% of my house was torn up before they attempted to tell me they found something they had not anticipated and this "find" was not a find at all. They knew it from the beginning and I had proof to back it up. Also, the employees knew that Jim was not a stable person and made even the sales staff uncomforable. Why would they give such a person the keys to the home of a single woman?!!!! Since things went so horribly wrong, I was advised to let them go and find someone else to finish the work. In ascertaining three additional qoutes for service, I discovered just what a poor job John's Carpets had performed. My ENTIRE tile job is out of line and my baseboards have all been grouted in. I MADE IT CLEAR that my home is a work in progress and that I needed to have the baseboards removed. They removed the boards in some places, but left it up in others--it would have been easier in the carpeted areas, but leaving them in where it is tiled leaves ripping out the floors as the only option for removal.