J & J WOOD FLOORING

Needless to say, our experience with J and J Flooring... especially with the office staff, has been horrendous. While the work completed has been of acceptable quality, and the workers who finished the carpeting and wood floors seemed like nice competent people... the "ladies" who work at the office are unable to communicate effectively and basically have little knowledge of the work going on. It took me almost a week of calling (after they cashed the first check for over $3,100) to find out when the work would begin / end. Finally, the owner - Jon- reached out to me and met me at the house to go over the process / timeline. While we were there, he asked what they were doing with the (wooden) steps leading up to / down from the second floor. I told him we hadn't discussed it... so he said they would take care of them. No mention of cost... no mention of adding to the estimate. It was my understanding that he was trying to make amends for the pathetically inappropriate and inefficient office staff at his business. Fast forward to completion of work... all looks good, and they send a "final" invoice for $3,185 on 7/16... the check is mailed to them on 7/19. I get a call on 7/20 from "Karen" the office manager top lady assistant type saying that they were adding $200.00 for the work on the steps. I relayed the above to her (re: Jon did not mention any additional cost) and also told her that it was stunning how they are unable to call me back regarding the actual process / timeline of the work, but when they are due money 4 days after and invoice (with a weekend in between) they start calling...I told her not to call me again regarding the bill... Karen had the bright idea to revert to the threats of the dim-witted "If you pay your bills then when don't have to call...and, we will put you in collections if you don't pay immediately." So, again, 4 days after receiving the "final bill" (with a weekend in between) the result from the enlightened office "lady" is to add 200.00 to the bill and threaten collections... my oh my how customer service has suffered. Again, the guys doing the work seemed like good, honest workers... the owner, seemed like he was just trying to get things done and move on with the project... but, the office staff at J and J flooring.... all of them "ladies", were pathetic... and ruined the experience.

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