Trinity Contractors, Inc.

No call no show. I needed service for a plumbing issue that was causing water damage. I called and set up an appointment. Within minutes I received a phone call and spoke with a plumber. We talked through the issue and he set a time to come out. The plumber did not come. I called and he explained that several plumbers did not show up for work, which suppressed availability (no call to let me know). We set up another appointment and again he did not show. This engagement caused me 5 additional days of water damage, due to the initial call being on a Friday and we waited through the weekend. That's horrible business.

We called them on August 16th last year because our unit upstairs was not cooling. A person came out, said that we were low on freon and added some. It cooled for half a day and then got hot again. We called again on the 17th, we were told there was a leak, they added freon said they thought they had fixed the leak. on the 20th, it got hot again upstairs, we called them to take a look. A differenct guy said the first guy didn't fix the leak but he would fix. For those service calls we paid almost $400 dollars. That was 6 months ago. Again our upstairs unit was not cooling. My son called and we got charged the emergency rate of $145 they spent 15 minutes and told us they would have to come out next morning. After their "inspection" we were told that we should have registered the upstairs unit as it was just out of warranty (We didn't install it, how were we supposed to know to "register" it) and that it was the coil leaking and the outside fan unit leaking (same one 6 months ago that was supposed to have been fixed). We were told that it would cost us $1500 dollars. We told them no thank you just put freon in, we got charged and an additional $560 labor and inspection fees. Do not use Trinity Contractors if you want the issue fixed and not be robbed blind. We will never use this contractor again.

From the very beginning, they were courteous, professional, and helpful, and they were even kind and engaging to my kids (who always wanted to know what was going on). I was always well-informed and kept abreast of any changes, setbacks, or delays that came up, and they listened well to our desires and concerns. If we had questions, or issues came up during the job they were answered and handled quickly and thoroughly. The result of the whole process is a superior carport and repair that is even better than we anticipated. While the rebuilt and repair was mostly paid by insurance, some of the cost would not be covered, so Trinity was very helpful in keeping our out-of-pocket costs as low as possible. After having several unpleasant experiences with other contractors just prior to choosing Trinity, it was a relief to find a capable business with integrity, and I would absolutely hire them again should the need arise.

Responded quickly. Repaired quickly. No problems since the repair.

There's never a good time for a big repair to come due but that estimate made me cry. I called another plumber on Angie's list, Keith the Plumber. He sent a two man crew out within a couple of hours...very detailed estimate for $1300.00 using a commercial grade A.O. Smith 50 gal tank. They started work right a way and within 2 hrs had hot water! LESSON LEARNED: BIG NAMES MEAN BIG BUCKS...GET A SECOND OR THIRD ESTIMATE!!!!! Saving $683.69 was a big deal to me.

They told me when they would be there, and then they wouldn't show. "Oh, a job took longer than we thought." I asked why no one had called me to tell me this: "Oh, we should have. Sorry." This happened over and over again, but I had a contract and was stuck with them. Then, after everything was "complete," I tried it out. There was no hot air blowing out the vents. They had "forgotten" to do something. I will never use them again.

The gentleman from the company came the same day I called for help. He did a thorough inspection and took pictures of the loose panel in the attic that the installers had not taped properly. He took time to explain why the A/C was not putting out enough cold air. I signed up for a service agreement due to his professional presentation and knowledge. I am so happy I found this company!

They just gave an estimate over the phone and did not give any details on model numbers what they were going to do. I had no opportunity to ask them any questions. If they don't care enough to come out to give an estimate, what will their response be when you call them for service. When you are purchasing something that you will have for the next 20 years I expect the contractor to provide more info than that. Will never call them again!

It was good. They did a good job all the way across.

We have power on the wall again so I would say it went pretty well.

After getting bad service from another local plumbing company, we called Trinity because they had done good work for us before. Trinity came out, found the outdoor main line access to the sewer line, ran their hose thing, pulled a ton of roots and the sewer has not back up since. Great job. In addition, at our rental house, we called Trinity when the gas lamp post out front was knocked over or fell over. They came out, capped the gas line, took care of the issue, and didn't charge an arm and a leg.

Great. They were able to perform the main line clean-out the same day. My only issue was that they didn't call before coming over like they said. But after they were done, the sewer drained great!

I didn’t go with them as I didn’t think my project would be interesting to them as they are a bigger company.

NOTE: Work done was plumbing, not HVAC as shown on the "Review Preview" selection, but I'm unsure how to change it. Trinity Contractors is a multi-specialty business. Price quote of $800+ was given about 4-5 weeks before the work was done. We had to reschedule the day the work was to be done because of an emergency the plumbers had to handle and Trinity called and told us this, so communication with the customer is good. Two men showed up on the second appointed day, one first to get a list of material and a second a little while later to team up on getting the job done. When they got into the plumbing they found more black iron was rotted than they first thought, so they replaced more than was estimated on the original quote - however, and this is the good part, there was no change in the price. The additional work was done under the quote. They were in a little before 8:00 and out by lunch time. It's hard to fault service like this, which is why we are well satisfied with the work Trinity does for us. Quality shows when the people doing the work have the support of management.

Trinity crew identified several breaks in the tile sewer line where roots had intruded causing blockage. Also identified break near the main line. Next task will be to replace the sewer line across the front yard to the street.

I was very satisfied with them. They are pricey but you get what you pay for.

It was fairly priced, and they did good work.

Went very well. Showed up on time and performed the task as required.

They were satisfactory. They were prompt and took care of the problem. The price was high like all plumbers.

I would not use them in the future. I had a different company come out and call the manufacturer and they got them to cover it under warranty.

Excellent service. Workers are not paid a % of the charges, so there is no incentive to make the priciest repairs/sales. They did the repair for about 1/2 the cost of another company's estimate.

I was planning on using Trinity Contractors. Their rate seemed very reasonable, and they seemed very nice. The reason I didn't go with them was because they only took credit cards for payment (and we don't have any). We live in Colorado and needed work done on our rental home in Alabama, and our method of payment was to send a check by mail, but unlike other service providers, they were unable to accept this type of payment. So in the end, we went with a company who would take a personal check.

I had previous experience with HVAC systems in general and had done business with Trinity in my work, so they were one of the three contractors I called for quotes. I knew I needed some upgrades as well as system replacement, so we drew up a scope of work to get things focused. David Mickle visited and gave us a quote for a Rheem two stage heat pump with two stage gas 95% furnace as a dual fuel system. It was neither cheap nor inexpensive (there's a difference), but I knew it would take some major dollars to do what we wanted. The system installed might be a little pricey, but it's actually a commercial grade system with some major bells and whistles. We set up a date for the demolition and installation and everybody showed up on time and ready to work. THESE GUYS ARE GOOD!! They did a high quality job in two and a half days, quite acceptable considering all I needed to have done. It helped that I have been in an associated industry for a long time so we could speak the same language, but I saw no indication that they would do anything differently for someone who didn't know what was going on. They were professional in every way, from the first minute on the job to cleanup. The only problem was because the installation tech slightly overcharged the system with refrigerant (easy to do in mild weather) which caused the heat pump to kick off because of a high pressure safety. A quick visit to draw out the extra gas took care of that. I have tracked our KWH usage for the last two years and saw to our delight that the Alabama Power bill for mid April-mid May was 35% of what it was the previous year; mid May-mid June 40%; mid June-mid July 50%. And the system is so quiet! The old one sounded like a C-130 on a takeoff roll. The new one is actually hard to hear. Trinity and Rheem is a combination that's hard to fault. Will use them again? Oh, yes.

No one from the company came by the next day or even bothered to call. The same the following week.

The price quoted was reasonable but was too late to be considered since this was a rental house and I had already accepted an earlier bid.