HOME DEPOT INC

unknown

Being that I just bought the house and the furnace was 20 years old I figured it would be a good idea. The heat was working fine and I didn't have any problems with the furnace at this point, I just wanted to make sure that there were no major problems that could cause a fire. The man proceeded to tell me that my furnace needed replacement and I figured that to be true since it was old, however, I would not have the funds to replace the unit until February. After giving me the news, he goes back to put the furnace together and start it back up but came back into the house to inform me that the valve to egnite the gas had broke and it would be $600. to replace the part. Then, he handed me material on new furnaces that he could install by the next day. I bought the house in February and had the house inspected at that time. No where in the inspection does it mention a faulty valve, nor did the gas company inform me of any issues when they came to turn on the gas upon us moving in. To make a long story short, my kids and I were without a furnace for 3 months while temperatures dropped below freezing day after day.

They were wonderful..they spent a long time giving us different options and quotes. They guy they sent was excellent. He was polite and wasn't a high pressure salesmen. We ended up moving so we did not go forward with the work.