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Southern Heating & Cooling Inc

Heating and Air Conditioning


Services we offer

Repair and replacement of heating & ac.

Reviews

4.14 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
25%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.4
value
4.6
professionalism
3.8
responsiveness
3.5
punctuality
4.6
Showing 1-4 of 4 reviews

Erica L.
08/2014
1.0
heating & air conditioning/hvac
  + -1 more
The AC unit was blowing hot air. They came out in a timely fashion and diagnosed the problem. The motor and capacitor were replaced with cost over $500, which is higher than usual. A couple of months later the AC was blowing hot air again and I could not get a manager to call me back for over 2 weeks. In the meantime, I called a friend who came out to look at the problem and the wrong motor had been placed on my unit, which was causing the unit to overheat. I called Southern Heating and and Cooling to replace my motor and they came back to my house and said if I wanted a new motor that it would be another $500. I ended up getting the motor replace by another company for $100. I would not recommend using their business.
Description of Work: Replaced motor and capcitor on AC unit

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$500

Lavinia R.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
We called them with a problem with old unit. They came soon, installed our new unit. Works great.
Description of Work: Installed new HVAC unit for guest house. Great service. Professional all the way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

John K.
01/2012
3.0
heating & air conditioning/hvac
  + -1 more
When I first contacted the Home Warranty company, they contacted Southern and sent a very competent, professional technician. He gave me a verbal estimate and explained what the issues were. Once the Home Warranty company approved the work, I had to wait for parts and that took a long time, over 3 months. The two companies blamed each other for the delay. This area had been severely ravaged by tornadoes in late April and Southern Heating told me and quot;regular customers were hurting with no roof over their heads in some cases.and quot; They asked if they could delay my work to tend to the serious destruction. I readily and willingly agreed. However, when I had family coming to visit, I called and asked them to please come and fix the upstairs heat pump so I could have A/C; it was over 90 in the rooms upstairs during the day. They did not come and I had to purchase a window A/C to make life bearable for my guests. Finally, in late August, they fixed the heat pump and I had A/C (and this winter, heat) in the upstairs. My downstairs had A/C, but the heating portion did NOT work and needed to be fixed before winter. I called several times and continued to get a run-around from the service manager. Eventually, he told me the part that had been ordered and delivered in June was the wrong part. So for 4 months, the company had either failed to check the order or had failed to get the correct part. I was going out of town, the weather was getting cold, and I wanted heat in the house. The service manager said I would have to wait. Finally, I sent an email to the only address I could find at the web site and the next day, the technician came to the house. He said the owner had seen the e-mail and was upset. Things moved quickly and measurements were taken for the new cowling, and the unit was checked for installation. Unfortunately, the measurements were wrong and had to be redone and by then we were leaving on a long trip. I was assured by the technician that the work would be done and the heat turned on in two days. The technician called two days later to say the work was done, and everything was working. We returned home a month later and the new cowling was in. I could detect NO change to the gas line or the concrete pad, and the electric lines also appeared the same. So when I got a bill for $825, exactly as the estimate had been, I called and requested an itemized bill. That was in mid-November. I heard nothing and so called again in mid-December. I was told a bill would be sent. It has been another 4 weeks and no bill. The individual technician who inspected and did initial repair was professional, courteous, and efficient. The owner apparently took responsibility and quickly jumped in once he was aware of an issue. The secretary/receptionist who took my calls was polite but I have never heard back from her on my issues. The service manager gave me the run-around at every call, blaming someone else, and has yet to provide an itemized bill. This company was contacted through my Home Warranty company. I contacted the Home Warranty company to report the issues and they told me if I needed additional work, they would be sure to use a different provider in the future.
Description of Work: This company was contacted by my Home Warranty to inspect and repair the HVAC in a recently purchased home. I have TWO units, one a standard heat pump and the other a propane assisted heat pump for heating in cold weather. BOTH were inspected in May 2011 and deemed needing repairs, which the Home warranty agreed to do. Of immediate concern was to get the A/C fixed for upstairs. Parts were ordered and numerous foul ups occurred. I do not know Southern Heating was at fault or the Home Warranty Co; but, parts were not available OR Southern couldn't come until August. I asked them to, at the same time, fix the propane assisted heat pump and they claimed they were too busy. Upstairs heat pump was fixed in August after several calls and complaints and it does work fine. The downstairs gas assisted heat pump did not get repaired until October, and only after, again, several calls and an angry email to the company. Once it was repaired, it works fine. The Home Warranty company told me initially that the downstairs heat pump repair would cost me out of pocket $825 for disposal, gas line modification, electrical modification, duct modification, and concrete pad modification. They said it COULD cost that, depending upon what was actually found. Following the eventual repair of the gas assisted heat pump, I received an un-itemized bill for $825. I requested twice an itemized bill from Southern Heating and have yet to hear. The gas line is the same and the concrete pad is also the same; the electric line appears the same but I am not sure.

Rating CategoryRating out of 5
quality
4.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0

$100

Jacqueline M.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
Arrived for estimate on time , We told them when we wanted it installed and that is the day it was done as promised Very polite, completed work with out problems, cleaned up their mess, I am very satisfied, would definitely use this company again.
Description of Work: Remove old unit and old duct work. Received new heating and AC (two separate units) for up stairs and down stairs with new duct work, .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

    Contact information

    2413 E Willow St, Scottsboro, AL 35768

    www.southernheating.com

    Licensing

    State Contractor License Requirements

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    Service Categories

    Heating and Air Conditioning

    FAQ

    Southern Heating & Cooling Inc is currently rated 4.1 overall out of 5.
    No, Southern Heating & Cooling Inc does not offer free project estimates.
    No, Southern Heating & Cooling Inc does not offer eco-friendly accreditations.
    No, Southern Heating & Cooling Inc does not offer a senior discount.
    No, Southern Heating & Cooling Inc does not offer emergency services.
    No, Southern Heating & Cooling Inc does not offer warranties.
    Southern Heating & Cooling Inc offers the following services: Repair and replacement of heating & ac.

    Contact information

    2413 E Willow St, Scottsboro, AL 35768

    www.southernheating.com