Vinyl Pro LLC

During the final stages of construction of a new home during the summer of 2009, I subcontracted installation of vinyl siding and trim to William Darracott, owner of Vinyl Pro, LLC. While not the primary nature of my complaint, I would note that the installation took much longer than what is typical, and was performed by one man and his young son, who I expect was too young to be working, and certainly around a sheet metal break and sheers. (Also during the installation, the construction key came up missing from an electrical outlet box inside the garage where I had stored it one morning while the employee was present. When I confronted the employee later that afternoon, he sent his son to their truck to retrieve the key which he claimed to have ?found in the mud,? when I know beyond doubt that he, in fact, did see me place the key in the outlet box.) After the installation was complete, I had another local siding installer view the work, as well as a family friend who is a gutter installer who often follows vinyl contractors. Both recognized defects in the work, including those mentioned above. On August 7, 2009, I issued a check to Vinyl Pro in the amount of $6,300 for materials and installation. I expressed at that time to Mr. Darracott that I was not satisfied with the quality of the work, and he assured me that he would return after our front porch columns were installed to clean up muddy trim and correct any issues. That never occurred. In mid-June of 2010, I found a piece of vinyl shake-style siding in the yard next to the house. I discovered that the piece had fallen from the top row of a dormer. The nailing strip from the top of the siding had been trimmed off in order to make the piece fit, but no adhesive was used to secure the piece in place. I expect that this sub-standard installation technique was used on all top-row pieces around my house. Further inspection revealed that lattice vents in all four gables were loose and needed to be secured, as well as gaps at corners where the trim wasn?t adequately finished. Clearly, I would not recommend Vinyl Pro for any siding or exterior trim needs. On June 28, 2010 I began calling Mr. Darracott to request that he come repair the noted issues. Between the dates of June 28 and August 19, I attempted to contact Mr. Darracott EIGHT times on his cell phone and business line. He answered only twice. On June 29 he said he would be there before July 2, which did not occur. On August 10, he stated that he had forgotten about me and that he would be there by August 16, which also did not occur. After a failed attempt to contact Mr. Darracott on August 19, 2010, I contacted the Shoals Home Builders Association, of which Mr. Darracott was a member at the time I contracted with him to perform the work. Ms. Brenda Griffith, the association executive, informed me that Vinyl Pro, LLC was no longer a member in good standing due to unpaid financial obligations. On August 30, 2010, I filed a complaint with the Better Business Bureau of North Alabama. Mr. Darracott never responded to the BBB regarding my complaint. In my complaint, I requested that the repairs me made in proper fashion or that I be reimbursed for the full amount of the installation. Trim continued to fall into 2011, and while Mr. Darracott did send someone to repair some items on two occasions (and after NUMEROUS attempts to contact him), there have still been unaddressed issues with our trim and siding. During the course of the latest repairs, workers nailed a "toe board" to the roof, nailing through a shingle. After removing the toe board, several shingles were damaged and the nail hole was not repaired, which caused several hundred dollars of water damage and roof repair as the result of a leak.

The guy had guaranteed it but I had a lot of problems with it coming loose. They sent some guys out here one time and I have never been able to get them back out again. It was supposed to be guaranteed for a lifetime against fading or oxidizing or just whatever but it didn't hold up and was falling down in a matter of weeks. I finally got him out here to repair that and I got that fixed, but I had other issues and I have never been able to get him back again. I would not use them again.