The Pool Center

We had purchased the liner from another company and had call The Pool Center to see if they installed liners in existing above ground pools. We were told by the owner that they did and quoted a price of $500. We usually put our on liners in, but my husband is undergoing chemotherapy, and is unable to install the new liner. The owner's son, Gavin Johnson, came on Tuesday 5/3/2016 with a helper and proceeded to install the liner. After 4.5, they had installed the liner and had it filling with water. I paid them cash (which was the first mistake) and went back to work in my home office as I work from home for a corporate company. When my husband got home from work, 3 hours later, he inspected the liner to find it installed crooked with multiple wrinkles. He called Gavin, who had installed the pool and left a voicemail. Gavin called back within an hour and said he would come back up and look at the pool on 5/4, which he did. When he knocked on the door, I went out to the pool with him and told him my husband was on his way. He looked at the pool and I questioned why it was crooked, and he replied that it could be the liner was just no good and make crooked. Gavin then stated that he and his partner did notice that the liner was not center and had wrinkles initially, but they had already cut the return holes and could not correct. When my husband got home, he discussed his displeasure with the installation of the pool, Gavin proceeded to pull the wrinkles out of one side. My husband informed him the entire liner was installed crooked, and Gavin again said it was probably a bad liner and left. I call The Pool Center directly to speak with the owner, who was Gavin's mom, and told her the situation. She asked if we had bought the liner from them, and I said no, we had purchased from another company. She promptly told me that they could not guarantee any work done on a product purchased from somewhere else. I asked would they not stand behind the installation being incorrect and fix/refund any money. She said it was probably just a bad liner and they couldn't help us. I posted a review and photos of the liner on their website which I am sure they will remove. I should have paid by check and could have stopped payment until the error was corrected, but that is my fault. I still believe a company should stand behind their labor and admit when they make a mistake and correct it. We had to buy another liner and now my husband and myself will install it. I just don't want this happening to anyone else. I believe all companies should stand behind their work.