One Choice Appliance Repair

I'm SO glad I didn't use this company! I tried to regarding a Wolf cooktop warranty issue. First they lost the ticket, but when they found it, they scheduled a tech to come to assess the problem. They cancelled this at the last minute and rescheduled. On the rescheduled day, they cancelled again. Then they wanted me to be available an entire day without giving me a 3-4 hour window. I told them I'd find somebody else. The other person I tried in the area had very limited availability, so I called One Choice back to see if they would schedule me and they told me no, that they would no longer service my cooktop since I had been difficult. I had not sworn at them, raised my voice or anything. So I called Subzero-Wolf back and let them know how One Choice cancelled me. They set me up with a very professional company out of Montgomery, AL. Thank God I didn't use this company, especially based on the other reviews!

HORRIBLE!!!!! I WOULD NOT RECOMMEND THIS COMPANY TO FIX MY TODDLERS PLAY-PLAY WASHER AND DRYER. MY SERVICE WAS CALLED IN AND SAID TO HAVE BEEN CANCELLED FOR 2 WEEKS PER ONE CHOICE BY THE WARRANTY COMPANY. WHEN THEY FINALLY ARRIVE MID-SEPTEMBER I WAS ADVISED THAT THE ISSUE WAS A DOOR SWITCH AND FUSE AS MY DRYER WAS NOT STARTING. IT TOOK ABOUT 4 WEEKS TO GET THESE PARTS IN AND ONCE THEY ARRIVED THE GUY WHO CAME OUT WAS NOT ABLE TO PROPERLY COMPLETE THE JOB. HE LEFT AND WENT TO GET THE BOSS TERRY WHO ARRIVED AND STATED THAT MY ENTIRE TOP PANEL NEEDED TO BE REPLACED. SIDE NOTE: THEY STATED THAT MY DRYER WAS NOT GETTING THE PROPER POWER AS MY BREAKER BOX SWITCH FOR MY DRYER WAS NOT PROPERLY SET. I HAD MY COMPLEX COME OUT AND FIX THAT AND DRYER WAS AGAIN RUNNING....SO I THOUGHT. OK BACK TO THIS BROKEN DRYER...AFTER TRYING TO DRY MY FIRST LOAD AFTER THE "REPAIR" I NOTICED THAT MY DRYER WAS HUMMING SO I CALLED TERRY. WHO STATED THAT HE WOULD COME BACK OUT IN A COUPLE DAYS. WELL BEFORE HE COULD BACK OUT THE DRYER STOPPED GETTING HOT. IT SEEMED THAT AFTER EACH VISIT FROM THEM MORE THINGS BECAME WRONG WITH MY DRYER. FROM A DOOR SWITCH AND FUSE TO COMPLETE TOP PANEL REPLACEMENT TO NOW HUMMING AND NOT GETTING DRY. OVER 2 MONTHS FROM THE INITIAL ENCOUNTER AND STILL NO DRYER. THIS IS THE MOST INCOMPETENT REPAIR SERVICE THAT I HAVE EVER DEALT WITH. I FEEL THAT I HAVE BEEN MORE THAN PATIENT WITH THEM. I BELIEVE THAT THEY ARE A SCAM AND RIP OFF AS THEY ARE ONE OF THE ONLY REPAIR SERVICERS IN THE AREA THAT ACCEPTS OUTSIDE WARRANTY REPAIRS. I HAVE MADE SEVERAL COMPLAINTS ABOUT THIS COMPANY TO MY WARRANTY COMPANY. I PRAY THEY REMOVE THEM FROM THE LIST SO THAT NO OTHER CUSTOMER HAS TO DEAL WITH THE INCONSISENT SERVICE THAT I HAVE RECEIVED.

Had another company assigned to complete repairs as this one decided not to responded to any messages.

I called my home warranty company about the needed repair, and they assigned One Choice the work order. I contacted One Choice on numerous occasions over a two day period trying to set up an appointment for a service technician to come to the house but was unsuccessful. They kept promising that their "scheduler" would call me to set up the appointment but she never did. I called my home warranty company again, and they also tried to contact One Choice, but were also twice unsuccessful. After two full business days without a call to schedule the appointment, I called my home warranty company and they reassigned the work order to another, more "interested" company. If their lack of concern, conscientiousness and effort is also reflective of the quality of their actual work, I would definitely not want them to work on anything of mine.

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