Description of Work: I chose this company to move us from Alabama to Kansas. Their bid came in as the middle bid out of three companies. They actually are part of the Stevens Worldwide Van Lines. On the front end they were very helpful with suggestions and supplies. Easy to work with. When it came to moving day they provided a big crew and helped with final boxing of items that we couldn't get to beforehand. Our move filled the entire truck. I didn't find out until later that the crew dropped one of our big heavy items (a beautiful and solid office desk). The delivery had to be delayed a few days because of another job and because they didn't have a crew big enough. There were 8-10 men helping on the front end and only 3 men on move-in day. We treated the crews well, we provided drinks, we fed them lunch, and we tipped well. Our upholstered furniture had some kind of pest (possibly bed bugs) when delivered. We were told our stuff was stored somewhere for a while. The men evidently dropped and majorly scratched some pieces of furniture and strategically placed them in our home so that I couldn't find the damage until later... what has happened to integrity, honesty, and character? No one... not a single mover ever said anything. We didn't get anywhere with Secure Moving Inc. When we contacted Stevens Worldwide Van Lines they were less than helpful. I will never use any company connected to Stevens Worldwide Van Lines again.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$9,000
Glynda M.
08/2013
5.0
moving companies
+ -1 more
They were very professional and very careful with all our belongings. They also worked very quickely and efficiently.
Description of Work: They came out and loaded up our house and they are going to store our stuff until we get a new place.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Heidi F.
05/2012
4.0
moving companies
+ -1 more
I did not have to pay anything as it was a corporate reservation. They were on time and careful with my things. They were friendly and courteous. I would use them again in the future.
Description of Work: I used Secure Moving Inc to move into my new house.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brooke D.
03/2008
2.0
moving companies
+ -1 more
We didn't use them to pack our belongings and the move into storage went well. I was disappointed at the treatment our furniture received in storage. The move into the new house went ok, the movers failed to bring a copy of the inventory list so that we could make sure all the belongings were present and then note any damaged items. Several items were damaged and noted at the time with the driver. I felt I was fair in my request for repairs. I submitted 2 items. The company isn't willing to replace the value on a lamp that is not repairable. I went to the original store and had the lamp assessed and also found the exact lamp and the cost for replacing it and submitted a copy of the estimate from the store owner to the movers. Also, there was damage to an appliance, the repairman I called said that my appliance was dropped or roughly handled and the moving company is unwilling to pay for any part of the repair, claiming it was the age of the appliance, which was 5 years old.
Description of Work: The company moved our household goods from one location into storage for 16 months and then into our new home.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$3,000
Response from SECURE MOVING INC
WHAT THE MEMBER FAILED TO INFORM YOU IS THAT WE DID REPLACE THE LAMP FOR THE EXACT REPLACEMENT COST AS QUOTED IN WRITING FROM THE MANUFACTURER'S WEB SITE. CLAIM ADJUDICATION IS BASED ON REASONABLENESS AND CONTRACTUAL LIABILITY. WE REPLACED THE BROKEN ITEM, THE MEMBER SIMPLY CHOSE TO BUY IT IN A BOUTIQUE THAT OVERCHARGED HER. HER APPLIANCE FAILED DUE TO WEAR AND TEAR, AGE, AND AN INHERENTLY DEFECTIVE SYSTEM INSIDE THE UNIT. IT WAS NOT DAMAGED IN TRANSIT WHATSOEVER. FURTHERMORE, THE MEMBER REQUESTED $600 TO REPAIR A WASHER THAT COULD BE REPLACED FOR $400. THE MEMBER HAD THE APPLIANCE TECHNICIAN CHANGE THE OLD 3 PRONG DRYER PLUG TO A NEW 4 PRONG PLUG WHILE HE WAS THERE INSPECTING THE OTHER APPLIANCE THAT WE ALLEGEDLY DAMAGED. THE CHARGE FOR PARTS AND LABOR FOR THIS WAS BURIED IN THE ESTIMATE FOR $600 FOR OUR FIRM TO PAY. NOT ONLY WILL MOVERS NOT ACCEPT RESPONSIBILITY FOR REPLACING PROPERTY THAT WE DO NOT DAMAGE, WE ALSO WILL NOT ACCEPT RESPONSIBILITY FOR PAYING TO HAVE OLD APPLIANCES UPGRADED TO MEET CURRENT CODES. THE MEMBER RECEIVED AN EXCELLENT MOVE. SHE RESCHEDULED HER DELIVERY 3 TIMES BEFORE ACCEPTING HER SHIPMENT AND OUR FIRM WAS ACCOMMODATING WITH THESE CHANGES. WE REGRET TO HEAR THAT THIS MEMBER IS NOT HAPPY WITH THE CLAIM SETTLEMENT SHE RECEIVED, BUT IT WAS HANDLED PER THE CONTACT TERMS, AND IN OUR OPINION, WITH REASONABLENESS.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies,
Storage
FAQ
SECURE MOVING INC is currently rated 3 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
SECURE MOVING INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa