Roto-Rooter Plumbing & Water Cleanup

Unprofessional and terrible service!! Let my home a mess and cost me more money to repair the damage they caused. Don’t use this company!!!

Unprofessional and charged for services that were not performed. Customer service was rude and dismissive. I have submitted a Better Business Bureau complaint. Would not recommend their services to anyone. Take your business elsewhere.

If you don't want to read a long review about how awful this company is, please take away this key point: DO NOT USE THIS COMPANY. Period. My fiancé's and my basement had some kind of water leak late one night which resulted in puddles of water that eventually seeped under parts the laminate flooring. We called Roto-Rooter specifically to remove the water from under the flooring, no other reason. They gave us a quote for $4025-$6775 depending on the work that was actually done. Nowhere on the quote did it say the scope of the work that would be done. This quote is the only document my fiancé signed from this company. So they get to work "extracting water," ripping up our flooring, and setting up their drying equipment that they said would only be left at our house for 3 days. During all this work, my fiancé told one of the techs that insurance would be helping out, and the tech responded by saying "Oh this is about to go WAY up." After 5 days of not hearing from or seeing anybody from the company, we called to ask them to remove their equipment from our house. After the equipment was FINALLY removed, we called to get an exact amount owed so that we could get our finances in order. The guy on the phone told us it would be over $13,000. DOUBLE the high end of the initial quote. When I called to question this, they said that somebody had been by our house everyday to check on the equipment (lie) and that they had our initials on documents stating each time a tech came to check on it (also lie). They also said that the extra cost was for them ripping up our flooring (which they didn't even complete) because they weren't aware at the beginning that water was under the floor (LIE because that was the ONLY reason we called them). Whenever they found out we have cameras around our entire property, they backtracked. They brought over all of the documents from the project, including an itemized invoice for about $10,500, BUT the tech who brought the documents to our house said they would be willing to honor the high end of the original quote ($6775). We thanked him for the documents and got to work going through every last one of them. What we found was 1. On the invoice for $10,500 they were trying to charge us for things that they had never done (things that we have photo and video evidence they had never done), 2. They had documents with 36 different time stamps on different dates that a tech allegedly came to our house to check the equipment and documented various pieces of data regarding the equipment and the job itself (only 7 of those timestamps were accurate, and that was only because they were the times they were setting up equipment - we have video evidence they weren't at our house during any of the other 29 timestamps they have), and most importantly 3. THEY FORGED MY FIANCÉ'S SIGNATURE AND INITIALS ON ALL DOCUMENTS RELATED TO THE JOB, including a direct payment authorization saying our insurance company should pay them directly (didn't happen thank goodness), the work order to start the project, and literally every single document they had for the job besides the original quote. Neither of us had seen any of these documents prior to work being started or at any point during the project UNTIL the tech brought them to our house AFTER they got all of the equipment out. The best part of all is that my fiancé's name starts with an R, but they forged all the signatures and initials starting with a W because they apparently misheard my fiancé's name when he told it to them on the first day. When we confronted them about the forgery, they said "we aren't allowed to do that." Yeah no duh you aren't allowed to do something that is ILLEGAL. That doesn't change the fact that it happened. They also said "everyone knows when you docu-sign it looks different from your regular signature." Yeah that may be the case but 1. Nobody from their company presented their iPad/tablet/whatever we were supposed to docu-sign these documents on to either of us and 2. THEY SIGNED THE WRONG NAME AND WRONG INITIALS EVERY TIME. They also said "well we emailed all of these documents to you so you had them the whole time." Yeah no they sent them all to a WRONG email address belonging to neither of us and not even close to either of our email addresses. If we had read reviews on this company beforehand we would have never gone with them for this project. Unfortunately, it was an emergency so we did not have time to wait around. This ended up costing way more than it should have and they lied to us SO many times even after we had all the evidence against them and knew they were lying and told them we knew they were lying. Never ever use Roto-Rooter for anything. You won't regret taking my advice.

Service was awesome, I had the part sent by Delta but was told Delta sent wrong part so my biggest cost was labor, part they got was few dollars

They did an excellent job. The price was ok. They were very professional, they fixed the problem and did an excellent job.

Great! Jason Tech#4481 Jason was very professional and and got here on time. Very impressed!

Roto-Rooter replaced pump. Fast efficient service. Thanks to Jason Great work.

No serious problems. The material blocking the line was left in the driveway and the technician tried to sell me some rather expensive drain treatment that was not designed to keep the sewer line clear.

They were adequate, I think and neat and clean, got the job done. I won?t say the guy was head charm itself, but he was adequate. Some of them come in and cover their shoes with little booties and explain a little bit more vividly what is going on, why and how they knew it. I think he just got on with the job to get it done. I kind of knew what it was. Often times I will give it a try first, and that was too big of job for any normal, without the large, long snake that goes in and cleans out the drain. He certainly was not by the hour, because the time aspect was about a job. Which means it was probably much higher than if he were doing thin installation or something like that. It was not a dirty job for him, it didn?t involve any contact with any open sewage or anything like that. Price - I don?t have anything to judge it, it was also about average for what that kind of thing would be. If you know what you are doing, it was easy and he knew, he got on with the job and it didn?t take very long. He immediately came over and was available. I?ve had better plumbers, he was adequate, did the job and probably gave a fair price, he was average. I have found other plumbers, but if available, I would call on them first. But, I mean if I can?t get anybody else, he is adequate. I would recommend them as being adequate, would get the job done. I wouldn?t say they came in full of jokes and parting and things like that, that wasn?t the cause, that wasn?t what we asked them to do. We asked them to do the plumbing.

very good - replaced corroded pipes

The technician, Sawyer with the Pelham office, arrived very timely after I received the call that he was on his way. He assessed the area and asked several questions. He told me what was needed and what he was going to do to solve the problem. He worked until the job was complete. He did an excellent job and was very professional. I would definitely call and recommend the technician, Sawyer.

Sawyer listened carefully to my list of issues, ascertained the order of priority and went straight to work. He checked underneath the house and inspected other very old plumbing that seemed to be in working order--but that I was concerned about. He put my concerns at ease and did an excellent job. I am very satisfied.

Great. The person they sent, Tommy Bradshaw was very professional. He went above and beyond, by advising me on some other plumbing problems. Highly recommend.

The dispatchers were not alert. they did not give timely updates on my job status. At one point they even had the wrong time. When a representative called, he spoke as though he never saw my job request. I wanted the same person who had given me the estimate. I eventually agreed for anyone. I did get the same nice service man who I requested. Thanks Roto-rooter

When I called the business, I asked the cost of unclogging one drain. The person told me they would give me am estimate when they arrived. I should not have let them do the job.

Horribly! Initially agreed to use provider as they were the only plumbing service to answer the phone at night. Found out the phone rep was located in Illinois and was not local. Provider indicated they could send a rep out within two-three hours. Called later to say there would be a delay and then called back to say a rep would not be available until the next day. When the Roto-Rooter plumber finally arrived, he proposed several potential causes and indicated that use of his clog machine would entail a charge regardless of outcome. Upon use of the machine he was able to remove some solids and restore drains to use. Total charge at this point was $285.00. He then offered a free fiber-optic inspection of the drain pipes to ensure the problem was resolved. Upon agreement, he contacted another Roto-Rooter rep who performed the inspection and determined that the root problem was a broken drain line between the house and the septic tank. Arrangement was made for the plumber to return the next day to facilitate the repair estimated at an additional $2000. The next day, the plumber dug up the line and could find no evidence of damage. He then cut a section out of the perfectly good pipe in order to perform "additional inspection". He finally concluded the septic tank was full and the "clog" he had removed the day before had simply been a collection of solids at the inlet to the tank. He repaired the section of line he had removed and recommended septic tank service (see review of Reliable). Contacted the Roto-Rooter rep who had performed the inspection and written the secondary work order. He instead upon full payment desire the misdiagnosis and failure to resolve the root cause. I had the distinct impression that the"free" inspection is a variation on the old bait and switch con. Root-Rooter reps are paid a commission on work performed. In the end, i negotiated a reduced payment with the plumber based on his time. Still cost me a total of $855 for Roto-Rooter to essentially cut a perfectly good drain line and repair it (potentially creating a future issue). I strongly recommend AGAINST using this provider.

Technician (Ronald) personable and competent. . Roto Rooter dispatcher scheduled appointment between noon and 2:00. Technician arrived at 3:15. This would be the only "negative". Otherwise, went straight to work and solved the problem quickly and professionally. Was personable, and gave good advice while on site.

Fast and clean--rodded it out to the street and checked the flow. Great improvement. Norm and Russel were very informative and courteous.

It went very well, he explained to me the piping system, the importance of running the water in all the sinks, tubs once a week. He was very imformative. He was professional and neat. I was very grateful to have the system working properly.

R.R. took a complicated situation and helped solve the problem, then installed an explosion pump. I am a retired widow and they treated me like their dear mother. Very kind and caring but very professional, They were amazing.

The company, overall, is highly responsive. What I like about them is they respond 24 hours a day and they respond on a weekend. They don't have an after hours surcharge. What stands out is how quickly you can get service from them. I would recommend them. Their price is competitive. It's just like the other plumbers. Quality is good. They're very quick. Responsiveness is good. You're always calling in emergency. They show up as soon as they can. Their punctuality is fine. I've not had them not come when they said they would. I would absolutely use them in the future.

Original price of $275.00 was paid in August to unclog an outdoor drain. Technician did not fully unclog the drain. He did not stay until water was flowing out the other end, therefore, the heavy rains on December 27, 2014, completely flooded my basement. Technician #1428 came out on December 28th to unclog it. He stayed until the job was complete and water was flowing out and most of the water removed from my basement. He did this in drizzly weather and the drain was completely under water. Technician #1428 was an extremely hard worker, very conscientious and the only reason I will use Roto-Rooter again. It cost me an additional $275.00 for the second trip and cost me a lot of items in my basement including a refrigerator and freezer, but this technician made it all bearable for me. If you need a drain unclogged, don't let them send their drain techs, make them send a real plumber!

very professional and very thorough and price was reasonable

Justin came quickly. did the work neatly and quickly. fixed the problem before company came

They are reasonable, and they were here on time. They spent longer time than I would have liked them to spend, but they did a good job, and I liked their work. He had problems, and he had to go and get other equipment, so he took longer than I liked.