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Mainline Heating & Air Inc

Heating and Air Conditioning, Energy Efficiency Auditing, Dryer Vent Cleaning,

About us

Since 1989, we have provided dependable heating and air conditioning repair services and quality products to our Birmingham, Pelham, and Jefferson/Shelby county area customers. Our quality products include air conditioners, heat pumps, gas furnaces, air handlers, package units, home generators, tankless hot water heaters, UV lights, humidifiers, filtering systems, and dehumidifiers. As a certified Carrier Dealer, we know the dynamics of total home comfort and energy savings. From employee training, to customer care. We’re fully qualified to help you select the comfort system that best fits your home and your budget. Our technicians are at your service from 7:00 a.m. until 5:00 p.m. Monday through Friday. For emergency service weekends or evenings, just call (205) 664-4751. We know that our satisfied customers have been and will continue to be the secret to our success. Additional email - ashley@mainlineheating.com. Additional DBA - Duct Doctor USA of Birmingham. Additional contact names - Ashley Douglass Blair, Harold Burton, Rickey L Graves.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial repair and replacement of sales, duct cleaning, installation of heating and air conditioning, new construction & light repair.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.014 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
0%
3
14%
2
7%
1
14%


Rating CategoryRating out of 5
quality
4.1
value
3.9
professionalism
4.0
responsiveness
4.1
punctuality
4.1
Showing 1-14 of 14 reviews

Donna R.
08/2022
1.0
heating & air conditioning/hvac
  + -1 more
After five trip to fix it and my brand-new wood floors destroyed it’s not their fault they say they will not return a call and when they do the very rude this is been going on way too long do not let them in your house unless you want them to destroy it !!!!!
Description of Work: Heating and air was leaking from the drip Pa

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Terry H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Very professional. Were curteous and respectful. Changed out AC system just as described. Second time I have used them. Would again!
Rating CategoryRating out of 5
Yes, I recommend this pro

Shirley T.
12/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replace AC unit and retro-fitted gas furnace for dual AC/elec system

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$6,000

Yvonne A.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: New hot water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandy O.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked system that was not cooling. Cleaned and added freon after checking for leaks. System now operating fine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Stephen D.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
Working with Kevin at Mainline was the best choice that I made during my search for a new unit. Our hime was not heating and cooling evenly and we had several quotes provided and several and quot;strategiesand quot; to solve the problem. Kevin came out and looked at everything, explained what was needed. He was the only one that guaranteed his solution would work. After sending me the quote and agreeing to the package and product type I wanted, we moved forward with the a new unit. They did all the worked and they did it right. The installers were very nice and professional and did not mess up the house in any way. It was after the installation that I was really glad i went with them. The unit was not solving the problem we wanted originally which was even cooling. At first I thought we had just wasted our money...same problem, but with a new unit. Kevin called me and sent his installers back out and reviewed the problem. After several items were check, they determined that I did need a larger unit and they installed it without an charge to me. After that everything went great and the home is cooling wonderfully. We went from a unit that ran all the time and didn't cool well to one that runs in much shorter cycles and cools very well. i am confident if i had gone with anyone else, the problem would not have been solved and I would have been out more money for a larger unit. Every company quoted the same type and size unit, but Kevin was the only one that told me if it didn't work, they would stay here until it did....and they actually came through on their word. I was referred to the company from someone else and I look forward to referring others to them.
Description of Work: Replace an existing unit with a new until. Installed new duct work and controller. Added a new return.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,400

Ben D.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
They are clean, courteous and polite, truly the type of people you want in your home.
Description of Work: I have had dealings with this company on several occasions, they are very professional and honest. They answered all of my questions thoroughly and have helped me understand more about my air conditioning unit. I would recommend them to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James P.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
TODD ARRIVED ON TIME AND COMPLETED THE ABOVE DESCRIBED JOB EVEN THOUGH IT RAINED. HE TOLD US WHAT HE NEEDED TO DO AND ONCE SURE IT WAS COOLING PROPERLY AND TO MAKE SURE THERE WERE NO LEAKS.
Description of Work: INSTALLED (REPLACED) REVERSING VALVE AND OUTDOOR CONDENSER COIL

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank T.
03/2012
2.0
heating & air conditioning/hvac
  + -1 more
The repair that day was done properly. The problems occurred weeks later. They showed up unannounced one morning to replace the coil even though we hadn't ordered that service. They called several times to tell me my coil was in and to schedule an appointment. I finally got them to understand that I did not request the coil be replaced and to please stop calling. After having another company look at the unit they found the cause of the problem was buildup in the condensate pipe and not the coil. The coil would have cost me $800 with labor. The other company only charged me $89 for their servicing of the unit. I refuse to deal with Mainline again after this experience.
Description of Work: Company came to fix the a/c which had stopped completely. They found the drip pan full of water which had caused the unit to shut down. They corrected this and got th unit restarted. The technician suggested to my wife that we replace the coil since it was the cause of the problem. She told the tech she would discuss it with me when I got home from work.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$100

William I.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
The experience overall was satisfactory. I will definately use this company again. Hopefully round 2 of the annual maintenance program will go just as well.
Description of Work: A neighbor was using this company when I acquired about the services. Mike, the technician, showed me a copy of the preventative services performed. I decided to go with the service since my system is 6 years old. The female dispatcher infromed me a tech would be there between 8-10 AM. Mike got there a little after 10. The dispatcher had given him some wrong info on a previous service call so it delayed him. No big deal since I was off this day, and he apologized. Mike got to work immediately and did what I believe was a thorough job. He also explained what he was doing along the way. I'm a new home owner and didn't think much about needing preventative maintenance on certain appliances. Mike was informative about the unit and why it is important to do preventative maintenance. He checked the return system and all of its components then went outside to the unit and inspected and cleaned the coils and overall condition of the unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$227

James H.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
They are very dependable. They are very professional. They treat us very well. They are very good. The pricing is very good.
Description of Work: Mainline Heating and Air Conditioning Inc installed a heating and air conditioning unit about a year ago. They come out every six months for a checkup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Charlotte B.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
The pricing was a little high. I will use them again in the future.
Description of Work: I used Mainline Heating and Air Conditioning to put in a whole house generator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

JAMIE H.
04/2011
1.0
heating & air conditioning/hvac
  + -1 more
HORRIBLE!!
Description of Work: I had a terrible experience with this company. They installed the HVAC system in my house when it was built 8 years ago. Last summer, a key part (still under warranty) failed on the A/C system. I contacted Mainline multiple times. The first few times, they said they were "still looking through their files for the paperwork" on my system. Then they finally told me that I needed to climb up into my attic and get the part number off of the A/C unit. I told them I could not do that, so they finally sent someone out. He found the part number and said the part would be ordered. In the meantime, my A/C was mostly non-functional during one of the hottest summers in memory. I was initially told that the part would take a "couple of weeks" to come in. The fall weather began to cool, and I didn't hear another word from them until December -- FOUR MONTHS after my initial call to them. Mainline told me that the reason it took so long to get the part is because it had to be "manufactured" because they "don't make it anymore." Seriously? Tappan doesn't make the parts for units that are still under warranty? I contacted a regional distributor for Tappan and was told that this was false -- that part is always in stock. After months of delay, sweltering in my house, and then finding out I was being lied to, they showed up to replace it and told me it would cost $400 in labor. Frankly, I thought that was outrageous, given everything they had done up to that point (or had NOT done). During the time that the unit was leaking, condensation had caused ceiling damage in one of the bedrooms in my home, so their delays had cost me even MORE money to repair. I decided to use another contractor to do the repair work, and they were able to obtain the part in about 10 days. I do NOT appreciate being lied to!!

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Scott M.
03/2011
3.0
heating & air conditioning/hvac
  + -1 more
Two experiences with them: 1. Mainline installed the system in the home originally (built ~1999). Noticed low cooling and frost on outside line. Called for service and they diagnosed low refrigerant due to a leak in evaporator coil (oil evident on coil). They ordered coil and replaced it promptly. The repair solved the problem but I noticed several months later that they bent the access door flange on the air handler and did not reinstall the all the access door screws. The bent flange left a small air leak into the air handler which hurts the performance some. The gap was roughly 1/4" x 3" long. I didn't bother to call them back as I could bend the flange back myself and reinstall the door correctly. They solved the problem but for $1000 I expect a professional skilled tradesperson to take the 2 minutes required to install the access door back correctly. 2. I called them for a system inspection a year later and they gave what I felt was deceptive pricing for replacing the reversing valve relay/contactor. It was basically a ridiculous labor charge ($200 for 10 extra minutes of work beyond the routine inspection/maintenance). They offered a lower labor charge if you join their "club" program. I paid the minimum club fee. Their business model basically seemed to me that they have a low "inspection" price (not sure what they actually do for an inspection - they wouldn't give me details over the phone) and then stick you with a huge labor charge for any small parts that might need replacement if you don't join their "club". I wil go with someone that offers per item parts and labor pricing next time. I'm a technically trained person and can understand just about everything about how an AC system works. I felt like they were trying to "snow me" and get me to pay their annual "club" fee. I felt like they were not totally honest and straight forward in their pricing.
Description of Work: Replaced evaporator coil in attic air handler on a Rheem home heat pump system.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$1,000

    Contact information

    3300 Hwy 11, Pelham, AL 35124

    www.mainlineheating.com

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 6:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Energy Efficiency Auditing,
    Dryer Vent Cleaning,
    Air Duct Cleaning,
    Lighting

    FAQ

    Mainline Heating & Air Inc is currently rated 4.1 overall out of 5.

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 6:30 PM

    Mainline Heating & Air Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Mainline Heating & Air Inc offers free project estimates.
    No, Mainline Heating & Air Inc does not offer eco-friendly accreditations.
    No, Mainline Heating & Air Inc does not offer a senior discount.
    Yes, Mainline Heating & Air Inc offers emergency services.
    Yes, Mainline Heating & Air Inc offers warranties.
    Mainline Heating & Air Inc offers the following services: Residential & commercial repair and replacement of sales, duct cleaning, installation of heating and air conditioning, new construction & light repair.

    Contact information

    3300 Hwy 11, Pelham, AL 35124

    www.mainlineheating.com

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 6:30 PM