To provide continued professional services to our customers, and continue to show an outstanding working relationship with all of our patrons. Family owned.
Kelly did an excellent job evaluating and explaining what was going on with our HVAC unit. I especially appreciated Kelly taking the time to educate my husband and I on our HVAC unit and system. He was super professional and personable. We will definitely call him again in the future.
Description of Work: HVAC Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
George B.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
They are incredible, 5 stars all the way. They are very professional, quick service, you can call them in the evening and they are there the next morning. Overall they are just extremely good to do business with.
Description of Work: HVAC service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jason W.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
Great service. Even gave me tips to say money. Could not ask for a better HVAC company.
Description of Work: serviced hvac unit
Rating Category
Rating out of 5
Yes, I recommend this pro
Jason W.
04/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Great customer focus and feedback that will save us money in the long run. This shows they care about their customers. Very quick response from email to showing up and servicing our HVAC unit. They have earned my future business.
Rating Category
Rating out of 5
Yes, I recommend this pro
howard M.
09/2015
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Repaired two units still under warrantee.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$450
Anna W.
06/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Emily S.
06/2015
5.0
heating & air conditioning/hvac
+ -1 more
His only downfall is communication. He had to order both parts and did not keep me informed of when he would be back to install them. HOWEVER, that said, his work was beyond reproach. He got in and got out! He's an expert. He only charged me for labor and what a bargain that was!!! Thank you, Kelly.
Description of Work: Replaced A/C fan and motor (under warranty)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Susan B.
04/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Loretta R.
12/2014
5.0
heating & air conditioning/hvac
+ -1 more
Very upfront and very helpful.
Description of Work: charge the a/c in the garage
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
Nancy H.
11/2014
2.0
heating & air conditioning/hvac
+ -1 more
Do not pay for yearly service - I am awaiting refund on payment now as service was never provided and provider was very unprofessional on my call today - tried to work out a service for heat
Description of Work: Excellent work on my heater -arrived without problem - paid for yearly heating and air service - phoned 5x this summer for air which I was told would not have to be scheduled - no service as f today November air was not serviced
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$150
Steven D.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Technician performed troubleshoot the unit and determined the condenser fan need to be replace and within 30 minutes the unit it up and running. Came back the next day to follow up and ensure all reading and cooling are working properly. Very courteous and reasonable price. Thanks! Will use them again if needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Tonya R.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
responsiveness
5.0
Yes, I recommend this pro
Amanda S.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
This story is from last summer, but I'm still giving referrals a year later. My home condenser unit was less than 2 years old and wasn't operating or cooling properly. I had service performed by another company that changed parts, charged the freon and still couldn't repair the cooling issue or keep the fan operating. I was advised to replace the compressor at the least, possibly even the entire condenser. I called Cleghorn for a second opinion. The technician discovered that the unit had been overcharged with freon and only needed the coils clean. What I was afraid would be a several thousand dollar repair turned out to cost less than $100. I have had no further issues and couldn't be more pleased. I manage an apartment community and we now contract Cleghorn for repairs that are beyond the expertise of our onsite technicians. Great company!
Description of Work: HVAC repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Richard B.
06/2013
1.0
heating & air conditioning/hvac
+ -1 more
I will never ever call Cleghorn ever again. Business is business. If I'm not that important to him, Bell Heating and Air Conditioning sure thought I was! They fixed my problem without delay!
Description of Work: He did absolutely nothing. I called him on 6/7/2013, and he said he would call me back later on that day, and let me know if a part was at the part's house to fix my air conditioner. He didn't call me back. He waited until 3 days later to call me back. I say that sucks!
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Cleghorn HVAC
his review is not a review of my quality of work or how I do business. Like the member stated, business is business and I have clients and people who have called before him and set appointments to have work done. As a business, I cannot drop all the clients booked that day because an Angie’s List member calls me that morning, but I am very willing to schedule the work to be done as soon as possible. I attempted to call this member back multiple times that day, and he did not respond. In addition, he left a similar review on Hayne’s Heating & Air Conditioning’s profile, which explains he had a verbal appointment made in the morning for a time later in day and the owner was 20 minutes away from his house and called him to let him know, and he said he already had the work done by someone else. This individual called multiple companies, had them all come out, and the first one there got the job, and the rest were given bad reviews. I don’t feel that this is right that he could leave this review, but I do understand Angie’s List does not allow reviews to be taken off and that this is the individual’s opinion unfortunately. This is the typical individual who calls everyone in the phone book and tells all of them all to show up with no respect for anyones time or expense that he is wasting by running them around . Please refer to my reviews where work was completed, and more true reviews of the quality of my work and business. Thank you, Kelly Cleghorn
Jodi H.
06/2013
1.0
heating & air conditioning/hvac
+ -1 more
I left a message for Mr. Cleghorn on a Wednesday afternoon. He returned my call later that evening, got all of my information and said that they would try to get to my house on Thursday afternoon. He stated that if they couldn't get there Thursday afternoon, then they would be here Friday for certain. I waited at home Thursday afternoon and all day Friday, and they never showed up or called.
Description of Work: Never showed up as stated over the telephone.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Response from Cleghorn HVAC
I must regretfully say your response was accurate [member name removed] I took down your information on a note card which I failed to get entered into our system before I misplaced it and you phone numbed rolled if my call list by the time I realized I couldn't locate the note I had taken. All that I could remember was that your phone number was from North Carolina , Charlotte I believe. I hoped that you would call back. I'm am truly sorry for not being able to help you in this matter I take pride in every aspect of the service that we provide. Mistakes happen but I believe it how we respond to them I what defines our character. I'm truly sorry I failed to provide the service that you needed and hope in the future you will give us the opportunity to help with you HVAC needs. My greatest fear as a young man was disappointing my parents and that has carried over into my 28 years of running my company. I'm regretfully sorry that I disappointed you and unintentionally wasted your time. Sincerely , Kelly Cleghorn
Lisa L.
02/2013
5.0
heating & air conditioning/hvac
+ -1 more
Great, Will definitely use again and recommend this company.
Description of Work: Worked on our central air unit. It went out during the hottest part of the summer. We called them they said they would be out in about 30 min. and he was here. Only took him about 10 min. to fix the problem he knew exactly what it was as soon as he looked at it. He also gave us some tips on maintenance of our unit. He was great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
William T.
01/2013
5.0
heating & air conditioning/hvac
+ -1 more
Wonderful! If yall want an honest, God-fearing service-person and company to work on your heating/AC units, W strongly recommend Cleghorn Heating/AC.
Description of Work: Cleghorn had worked on the church furnace/AC units and repaired them earlier, and when another part wore out, they quickly came and replaced the blower motor, which had somehow worn out the shaft and dropped the fan. They were very professional, courteous, and compassionate, doing more than we expected, to ensure that our small congregation was both cool in the summer and warm in the winter. They also did more than expected to see if the parts were still under warranty, and in one case, convinced the manufacturer to replace, at no cost to us, a part that had been recalled and replaced by a newer, digital part.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Susan B.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
They were at my home from 10 am to 8 pm and worked nonstop. The gentlemen are knowledgeable and polite and they loved out cats and dogs:) I wish they would have installed our new Central system several years ago and we would not have a problem. We had been dealing with another local AC repair that possibly burned the compressor on Memorial Day weekend by mixing freon with R22 or something I am not knowledgeable about. Thanks for all you have done and all of you are extremely professional and confident with your work. We will continue to use your service for yearly maintenance, service and to order filters. We also used the Angie's List coupon and saved $649. I chose Cleghorn for the 8 positive reviews on Angie's List and the reputation they have locally. We had a bad experience with 3 visits from the other repair company since Memorial Day weekend.
Description of Work: The compressor was burned on the 5.5 year old unit. They reworked the inside air flow and added another filter area since the prior was not adequate and installed the new unit inside and outside.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,400
Barbara C.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Our AC unit went out on a Sunday, and when we had out of state house guest. We went on Angie's list to find a repair man. The first one we saw was Cleghorn. We read the reviews and called him. He answered right away, and told us he would be at our house within 2 hours. We were VERY happy to have found some one on a Sunday. He came within 1 hour, and it fixed with in 15minutes and DID NOT charge us extra for a weekend call! He had to come back in a few days to put a clip on the new part, and did not charge us an extra call charge. He was very nice and professional. We have found our new Heating and Cooling company!!!!!!!! I HIGHLY recommend him to everyone in this area!
Description of Work: AC Unit Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Earnest W.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
Kelly Cleghorn is real good. I have been using them for twelve years. He is very professional. He is an honest and fair man. He won't do something just to make a dollar. He does what needs to be done and what is necessary. I have another in town that I am going to be moving into soon. I left the key between the doors, of course, there is nothing in the house so far, and just told him to fix it and let me know what I owe him. That is how honest he is. I would not use anybody else. He is very good with his punctuality. If he cannot make it, within a reasonable time, he will call you and say, and ldquo;I got tied up here, and this is more than I thought it would be. I will be there first thing in the morning.and rdquo; If he tells you he is going to be there first thing in the morning, you better get up, because he is going to be there first thing in the morning. I would recommend him without a doubt and I have.
Description of Work: My air-conditioning unit went out and I had it replaced by them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
IRENE W.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
Cleghorn is the name of the person that owns the business. They did excellent work. I had central air before. I spent about ten or eleven thousand dollars because they put in 2 units. They responded to my call immediately. They came out and gave me an estimate and gave me the date that they could put the system in. Their work force was here on that day. I had 6 to 8 workers out here that morning. They jumped on it, knocked it out, and put in the system and made sure it was working on one end of the house before they left that day. They came back the next morning and put the other system in. They did excellent work and got on it and got it completed. I was very satisfied with their work. They were very good. The gentleman that owns the company stands behind his workers and his product. If I had any problems, he gave me his cell phone number and all I had to do was call him.
Description of Work: Cleghorn HVAC put in a new heating and cooling system in October. I had an electric air-conditioner and gas heat and they converted it to a heat pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James A.
10/2011
5.0
heating & air conditioning/hvac
+ -1 more
MR CLEGHORN reported that the system was in excellent working condition. All the reading taken and cleaning of the outside as well as under the house inspection were good. He reminded me that my part to keeping the unit working was simply replacing the air filters once a month. He also reminded me that CLEGHORN HEATING and AC as a courtsey would upon request and AT THEIR COST would deliver a box of filters to our home when our supply ran out. My wife and I would highly recommend CLEGHORN HEATING and AC TO ALL OUR FAMILY and FRIENDS...
Description of Work: Received a call 2 weeks ago that the Heating part of our system was due for a checkup. We received a call letting us know they were 15 min away. Kelly Cleghorn himself and a helper showed up and again was there for 1 1/4 hours checking the system out throughly. This included washing the outside unit down , under the house inspection and talking various readings. I might add this call was FREE checkup call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard F.
07/2011
5.0
heating & air conditioning/hvac
+ -1 more
We bought a second home in Pell City, Alabama more than 20 years ago and the house only had a window A/C which was not able to do the job. I had known Kelly from years before working with his dad. We needed a central A/C Heating unit since we planed on living in the home year round. I called Cleghorn (Kelly) and he gave me an estimate. The job consisted of installing a central A/C Heating unit (heat Pump), all all duct work. Kelly did a great job and the unit is still going strong.
Description of Work: I've known Kelly Cleghorn (Cleghorn HVAC Services) for more than 30 years and have used his services many times installing new A/C Heating (Heat Pump) in my home and have always been very satisfied with the work performed including the price, worksmanship, A/C Heating unit installed and Servicing the unit when needed. The A/C Heating unit is still performing its job and doing very well. This company is the "best" and you will be well satisfied with the work performed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
James A.
03/2011
5.0
heating & air conditioning/hvac
+ -1 more
This being a new unit there was not anything wrong. Everything Kelly Cleghorn told us about this unit was realized through the course of this past year. Our electric bill DID go down and the heat lowered the bill as well. We have yet to see an electric bill of $200. If you are considering getting a new central ac unit I highly recommend ClEGHORN HVAC SERVICES IN ANNISTON, AL 256-310-1256. I'll keep posting followups as warranted.
Description of Work: This was a yearly preventive maintence service call. We have had this central ac unit with heat pump now for nearly a year. I had schedueled a service later in the week but was off Monday so i called Mr Cleghorns company and asked the rep if they could has an opening today. It turned out they did and a service rep showed up about 35 min later and did a cleaning and complete check of the system which included spray washing the outside unit, checking vent temp and under house inspection. My only concern was the water drain line to the outside which the tech re-adjusted and blew out the line. He was here for about 1 1/4 hrs.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James A.
04/2010
5.0
heating & air conditioning/hvac
+ -1 more
My wife and I spent 3 weeks having 4 companies giving us estimates to replace our central ac and wether or not to go with a heat pump. Kelley Cleghorn was the 2nd estimate. He showed up promptly and asked us questions, looked around where he had to work. Gave us all the options with the different systems. The unit we got was the one he was using in his own house. I wanted reliability and prompt servicing if needed. He told me he stocked almost all the parts to our unit, he recommended yearly service calls and REPLACING THE AIR FILTER EVERY month. He told us the unit also qualified for the tax credit over 2 years of $1500. Kelly was the only one when he showed up he put on protective overalls before going under the house so as to not bring dirt into the house. We learned later a friend from church has used Kelly on several occassions installing ac into her house and her rental properties. On install day he did the job in a half day. The other property door was locked so he brought the crew to our house. My wife and I felt comfortable with Kelly from our first visit and hope we only now see him once a year. I will follow up with product quality and servicing calls. We highly recommend Mr Kelly Cleghorn, he has been in this business for 23 years.
Description of Work: Mr Cleghorn installed a new central ac system with a heat pump. This included a new cement pad, new copper tubing, digital thermostat & running a electrical line to the box on the opposite end of house for the heat pump.
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Service Categories
Heating and Air Conditioning
FAQ
Cleghorn HVAC is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 7:00 AM - 5:00 PM
Cleghorn HVAC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Cleghorn HVAC offers free project estimates.
No, Cleghorn HVAC does not offer eco-friendly accreditations.
No, Cleghorn HVAC does not offer a senior discount.
No, Cleghorn HVAC does not offer emergency services.
No, Cleghorn HVAC does not offer warranties.
Cleghorn HVAC offers the following services: Heating & ac. Ductwork installation. Dehumidification.