About us
Business highlights
33 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Reviews
4.424 Reviews
Showing 1-24 of 24 reviews
Doc W.
08/2024
heating & air conditioning/hvac
+ -1 moreHad a late service call ($225) and worker inspected system—no air coming from vents. He came inside saw no air forced air and went outside and into the attic. First said, "No problems," next, "Needs a new fan motor," next I suggested he check the fan capacitor--he confirmed a low amperage, and replace the $15-30 part. Total cost: $325. 13 days later, same problem. Asked for a refund of just the service call because we weren't satisfied and didn't trust them to fix it. Manger declined, "Saying during 14 days anything could happen. Another, less expensive company diagnosed and replaced the defective blower for less than the Durham Service Company's work.
Description of Work: Diagnose and repair hvac unit
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$325
Response from Durham Service Company, Inc.
Douglas E.
09/2017
heating & air conditioning/hvac
+ -1 moreThey did a good job and I would use them again.
Description of Work: We just had a roof repair.
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Yes, I recommend this pro
Response from Durham Service Company, Inc.
Craig R.
08/2017
heating & air conditioning/hvac
+ -1 moreShowed up quickly and when scheduled.
Description of Work: AC repair.
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Yes, I recommend this pro
$350
Carol P.
07/2017
heating & air conditioning/hvac
+ -1 moreThey did a good job.
Description of Work: There was a crack in the pan under the coil and they replaced it . I was having problems with water building up.
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Yes, I recommend this pro
Nancy H.
09/2015
heating & air conditioning/hvac
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
Carol W.
07/2015
heating & air conditioning/hvac
+ -1 moreExcellent. The person that provided the estimate was very professional. He did not try to upsale us into a long term extended warranty which other companies did. He came back with the installers to ensure everything was done correctly and that we were happy with the work and their employees.
Description of Work: New HVAC unit.
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Yes, I recommend this pro
$4,750
James G.
07/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: They replaced the same part for the second year in a row. Although they do a great job, the quality of their parts is being questioned. Next year I'll probably call someone else if I have the same A/C failure.
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Yes, I recommend this pro
$200
Patsy M.
06/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: They never returned my phone call for service. Someone was to call me back to set up a time for service. I never got the call.
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Sean P.
08/2014
heating & air conditioning/hvac
+ -1 moreThey were great. They came out as soon as possible when my air conditioner went out the end of summer. Their installation team did a great job. They were quick and they cleaned up after themselves well. Their installation team actually put a little mulch for beautification around the unit, which I've not seen, so it was much appreciated. They were the cheapest.
Description of Work: I used Durham to install my HVAC unit and then they came out and did their biannual service to the unit.
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Yes, I recommend this pro
$5,500
Tracey S.
07/2014
heating & air conditioning/hvac
+ -1 moreThis company we have used for over 20 years and two different homes. Quality of workmanship is outstanding and they stand behind their work. Totally trust worthy. Utility bills run under $200 per month for 4000 sq ft home on crawl space.
Description of Work: Have a Jeff Benton home that they did installation. My home heats and cools very well and very reasonable for size. We have them(3) units serviced twice a year. Also purchased 10 year parts and labor for $250 each unit. Must purchase within 90 days of purchase
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Yes, I recommend this pro
$100
Arun M.
06/2014
heating & air conditioning/hvac
+ -1 moreYesterday the AC unit suddenly stopped working and found that the tray under the furnace is filled and float switch stopped the unit.We called the service person (Conditioned air company) and he performance complete maintenance and found that the refrigerant is very low (remember its just 3 yr old unit) ,he was surprised to see such leak in new system and also filled the almost 5 pound (corrected my comment from gallons to pounds). He said either there is a good leak or they did not fill properly during the installation,both leads to Durham. Today i called them and asked if they can come-by and have courtesy checkup (as they did this installation) and analyse/look for actual cause. The response was very straight forward and not good.If you do a good business it suppose to be on service end also . If there is a mistake that could have happened why not re-look where the issue is ? (that's how you build your business and gain customer confidence in your service)
Description of Work: Our Home was built by Jeff Benton and Durham did the HVAC Air condition install services.We had one year warranty and unfortunately we did not purchase the Labor warranty
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$900
Response from Durham Service Company, Inc.
Ivan N.
06/2014
heating & air conditioning/hvac
+ -1 moreVery professional team. Some oversights were immediately corrected. They underestimated the level of effort and cost somewhat but were very accomodating to get the work done without cutting corners. Job took a lot longer than expected so that was an unexpected inconvenience to them and to myself. The owners were personally involved and the final inspection was done by one of the owners himself. That is a first for me to see the senior management so involved and a big Plus. I wish more of these contractors in the Madison/Huntsville area were this thorough and professional. . Clean crew, very professional, clean attire every day and very respectful. they were not the cheapest in town but after having a parade of cadidate companies provide suspicious estimates these guys were head and shoulders above the rest.
Description of Work: Replaced 2ea AC Main units (over 25 year old units with 16SEER and 15SEER 3ton & 5 Ton units), replaced 1st floor duct work. Installed Electronic micron filter unit upstairs.
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Yes, I recommend this pro
$15,000
WILLIAM M.
11/2013
heating & air conditioning/hvac
+ -1 moreService was performed professionally, and with no interruption to the home. I was very pleased with overall maintenance.
Description of Work: They performed maintenance on two (2) Heat Pumps and two (2) Furnaces. A leak was found in the main AC Unit and repaired.
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Yes, I recommend this pro
$350
Sean P.
08/2013
heating & air conditioning/hvac
+ -1 moreI lost my air conditioning the weekend before I called companies asking for repairs. The first company diagnosed the problem and confirmed it with me. The reapir would be costly, up to 3000, on a system that was out of warranty. I got three quotes for installation of a new system ranging form 5200 - 6200 in and out the door. Durham gave the best quote and for installing top of the line American Standard. They were able to schedule me next day due to having no air and a baby. The instal crew showed up at the expected time and got right to work. When everything was complete I was amazed at the quality of their work. The outside instal even looked aesthetically pleasing to go with the quality of their work. I will use Durham for my future maintenance needs as well as recommend them to anyone!
Description of Work: Installed new air handler, ac/heat pump, installed a GFI next to outdoor unit, and put new 2 new runs in bedrooms.
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Yes, I recommend this pro
$5,200
Robert T.
07/2013
heating & air conditioning/hvac
+ -1 moreThey came on time and performed professionally as per our contract.
Description of Work: New hvac system
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Yes, I recommend this pro
$8,000
James S.
03/2013
heating & air conditioning/hvac
+ -1 moreI made many attempts (more than 6) to contact Larry Durham for status of the 10 yr warranty; was it with American Standard or Durham and was a cancel/rebate process an option. Mr. Durham NEVER returned ANY of my contacts. Although a couple of times I was contacted by one of his employees, they couldn't answer my question. When it came time for the new house to be built, Durham's quote to install the HVAC was over $10K more than the next lowest bid and their methods and products were not different from other bids. When they found out they were not getting the job, they were not cooperative in getting my and quot;stored unitand quot; picked up and transferred to the successful bidder. To date, March 2, 2012, I still have no resolution of the 10 yr warranty issue ($600-$700) from Durham. Until this issue, I always enjoyed dealing with Durham and believed their service to be a quality product.
Description of Work: Durham was our American Standard dealer of choice for preventive service at our home and was selected to install new system when old one failed beyond economical repair. This failure occured shortly after one of their "inspections" and service visits and ironically, just after the warranty had expired. They worked with American Standard to get us a special "deal" on the new system. Along with the new installation, we "re-purchased" a 10 yr warranty. On April 27, 2011 a tornado heavily damaged our home. It was determined to be a total loss. We arrainged for Durham to "salvage" the new system for reuse in a newly built home.
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$250
Mike B.
06/2012
heating & air conditioning/hvac
+ -1 moreMy air conditioning stopped working in the middle of our heat wave. After researching Angie's list, I picked the Durham Service Company. I called and my call was answered by a real person. The quickest they could have one of their technicians out to my house was the next morning at 7:30. I thought this was pretty quick considering it was already 10 in the morning when I called. Much to my surprise, at approximately 5 pm the technician shows up at my house. he explained that he would not have wanted to spend the night without ac so he worked me in. The man actually came to my house after his work day was done. He was on his way home. He quickly diagnosed my systems problem, made the repair, (he had the part on hand), finished the paper work and was gone. He was very professional, new his stuff, and I'm a new customer!
Description of Work: Replaced my air conditioner units capacitor.
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Yes, I recommend this pro
$195
June F.
09/2011
heating & air conditioning/hvac
+ -1 moreSee above report.
Description of Work: The HVAC company that installed my system closed shop; so, I needed to find another company to perform preventive maintenance on my five-year-old heat pump system. I used Angie's list to locate a local company with an "A" rating. Durham Service Company was a breath of fresh air in our automated digital service world. A real person answered the phone, identified herself and asked how could Durham Services assist me. After explaining my need, she wasted no time explaining what Durham Services could offer me. She quoted me the price, what I would receive for that price, and asked if I wanted to make an appointment. I did make an appointment for a service technician to arrive at my home three days from the call date. The technician telephoned me about an hour before he was scheduled to arrive and asked if he could come a little early - no problem. The technician was well mannered, well spoken, courteous, and professional. He explained to me what he would be doing to my HVAC unit and proceeded without delay. He tested my thermostat and made sure that both the heat and air conditioning were working properly after he finished. I highly recommend Durham Service Company. I signed a yearly preventive maintenance contract, which is two PMs per year, with this company.
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Yes, I recommend this pro
$210
Gerald H.
07/2011
heating & air conditioning/hvac
+ -1 moreI was very happy with their work. Their service and responsiveness were good. I spent around $7000 on that job. They were very responsive and responsible. The price was reasonable. I got more than I paid for. They are one of the best companies I have dealt with. They did a super job all the way around. I am already thinking of replacing another unit by them.
Description of Work: I used Durham Service Company Inc. last quarter of last year to replace a heating and air conditioning unit.
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Yes, I recommend this pro
$7,000
Donald L.
04/2011
heating & air conditioning/hvac
+ -1 moreThe job went well. They knew what they were doing. We didn't compare prices.
Description of Work: We used Durham Service Company to replace a motor in our heat pump.
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Yes, I recommend this pro
$300
Charlene S.
10/2010
heating & air conditioning/hvac
+ -1 moreThey are a very professional company. Their service is excellent. The installation of the heating and air conditioning units went very well. I have no complaints with this company. They do excellent work. The sales man was extremely knowledgeable on the Durham products. The installers were clean and thorough in the installation of the units.
Description of Work: Installed a complete heating and air conditioning unit for the upstairs and downstairs plus the AccuClean whole house air cleaner
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Yes, I recommend this pro
$15,199.44
Marvin L.
08/2010
heating & air conditioning/hvac
+ -1 moreThe two technicians arrived as scheduled with all necessary materials and did a professional job with no problems. The zone system has functioned as planned.
Description of Work: Installed a zone control system for sun room; new (two additional registers) and connecting duct work; thermostat; return duct work. Upgraded air filtration systems. This is the Company which I now use for my semi-annual maintenance service.
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Yes, I recommend this pro
$4,419
Ray H.
01/2010
heating & air conditioning/hvac
+ -1 moreWe have used them a lot to repair our units in the 10 years that we have lived in this house. We don’t have a contract with them. I don’t know how much we spent the last time they were here but I know that the service call is about $90. They are very professional. They come out promptly and do a good job of fixing the problem without over-selling you. They’ve been in business quite a while and they are very trustworthy. They try and give you an honest opinion of what you need to do for your repair without going overboard. A couple of times they were able to fix the unit upstairs, while someone else would have had us replace the compressor or something major like that. I would continue to use them in the future.
Description of Work: Our upstairs air conditioner conked out sometime during the summer, and so we used Durham Service Company to fix that.
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Yes, I recommend this pro
Nancy J.
09/2008
heating & air conditioning/hvac
+ -1 moreOne night in August I discovered that our AC had stopped working. First thing the next morning I called the company that installed it (we have an 18 month old house) and got a message that they were out and would I please leave a message. So, I left a message. The next day I still had not heard from that company so I called and left yet another message. That afternoon I still hadn t heard from them, so after a recommendation from my daughter, I called Durhams and actually got to talk to someone. They were so nice and professional and so sorry that my AC had broke in August but could not send a repairman until the afternoon of the next day. The next afternoon the repairman showed up on time. He looked at my AC and determined that it was the compressor that had gone bad. He also found a fuse on the heater that wasn't working. He didn t have the brand of compressor that I needed with him but the next morning he showed up with a helper and the compressor I needed. He he filled and replaced the compressor, replaced the fuse and cleaned the AC. The repairmen was friendly, prompt and courteous. By that way, I still have not heard from the AC company that originally installed the air conditioner - guess they don t want my business. I will call Durhams from now on.
Description of Work: The compressor for our air conditioner needed to be replaced.
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Yes, I recommend this pro
$1,274
Contact information
6941 Highway 431 S, Owens Crossroads, AL 35763
www.durhamservice.comService hours
Sunday:
ClosedMonday:
7:00 AM - 4:00 PMTuesday:
7:00 AM - 4:00 PMWednesday:
7:00 AM - 4:00 PMThursday:
7:00 AM - 4:00 PMFriday:
7:00 AM - 4:00 PMSaturday:
8:00 AM - 12:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Natural Gas Lines,
Wells and Pumps,
Gas Logs,
Air Duct Cleaning,
Electrical,
Carpet Cleaning
FAQ
Durham Service Company, Inc. is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: 8:00 AM - 12:00 PM
Durham Service Company, Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Durham Service Company, Inc. offers free project estimates.
Yes, Durham Service Company, Inc. offers eco-friendly accreditations.
No, Durham Service Company, Inc. does not offer a senior discount.
Yes, Durham Service Company, Inc. offers emergency services.
No, Durham Service Company, Inc. does not offer warranties.
Durham Service Company, Inc. offers the following services: hvac contractor, owens cross roads, al
Contact information
6941 Highway 431 S, Owens Crossroads, AL 35763
www.durhamservice.comService hours
Sunday:
ClosedMonday:
7:00 AM - 4:00 PMTuesday:
7:00 AM - 4:00 PMWednesday:
7:00 AM - 4:00 PMThursday:
7:00 AM - 4:00 PMFriday:
7:00 AM - 4:00 PMSaturday:
8:00 AM - 12:00 PM