About us
Business highlights
109 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
3.917 Reviews
Showing 1-17 of 17 reviews
John S.
06/2017
heating & air conditioning/hvac
 + -1 moreThey come out every 6 months and check system.
Description of Work: Checking out heat pump a/c unit.
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Yes, I recommend this pro
John F.
10/2016
heating & air conditioning/hvac
 + -1 moreService was prompt and professional.
Description of Work: Check a freon leak and perform annual HVAC checkup.
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Yes, I recommend this pro
Dale E.
09/2014
heating & air conditioning/hvac, gas leak repair
 + 0 moreIt worked out just fine. They brought the wrong furnace the first time but I happened to catch it before they got it out of the box. That may have been just a communication breakdown because the one that we wanted was an Energy Star and I just assumed they all were. When I saw the box, I asked where the Energy Star was on the box so I could deduct it from our taxes. We said that's not what we had and they brought us the one we wanted. We had a gas leak a couple of years later on the furnace and we called them. They came out and there was no charge. They came right away.
Description of Work: They put in our furnace and air conditioner.
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Yes, I recommend this pro
Charlotte W.
08/2013
heating & air conditioning/hvac
 + -1 moreI cannot remember the exact date, but do recall that I was almost ripped off by this company.
Description of Work: They came out to check my air conditioner. They told me that my AC & heating needed to be replaced. They quoted units from $4000 to $10000. For this visit they charged me over $200. I called someone else for 2nd opinion who told me I just had ants in the unit. They fixed the problem for less than $150, service call included. It continued to work fine after that for at least another five years. Thank goodness I didn't waste a huge amount of money on Turner & Schoel. They cannot be trusted.
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$200
Dale E.
06/2013
heating & air conditioning/hvac
 + -1 moreThey arrived 3 hours after I called. They repaired the problem and back ordered a component they did not have in stock. 2 days later they ionstalled the ordered component
Description of Work: Repaired Central Air Conditioning unit
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Yes, I recommend this pro
$240
Jacques C.
08/2012
heating & air conditioning/hvac
 + -1 moreThey did a very poor job. The workers installing the system were incompetent. I had nothing but trouble with the system, from the day it was installed. I had to have the system recharged several times, and the coils replaced within two years. When I finally had several other contractors look at the system and evaluate it, I was told that Turner and Scoel had sold me an expensive system, but installed a contractor grade system. Additionally, the inside unit was sized too small for the outside unit, which is what caused the system to malfunction constantly, and develop leaks. After three years of this nonsense, I had the system taken out, and replaced. I did get a full refund from Turner and Schoel, but I do not like getting ripped off. I would definitely not recommend this contractor.
Description of Work: Turner ans Schoel replaced my heating and air system.
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$8,000
Scott C.
07/2012
heating & air conditioning/hvac
 + -1 moreI had been using this company for about two years to perform maintenance on my system. On January 20, 2012 I received a phone call asking if I wanted to schedule my service. I told the person that I was going to be out of town for an extended period of time, but I would call when I returned and schedule an appointment. I forgot to call when I returned, but received a bill, including late charges. When I called, the person on the phone stated that I had scheduled an appointment, the technician had arrived at my home, I had told him that I had been laid off from my job and had forgot to cancel the appointment. When I told the person that I had never been laid off from my job, had not made an appointment, and had not spoken to a technician she told me she would call me back. She called my phone and left a message stating that not only had I talked to the technician, but she had talked to me on the phone regarding the appointment. I e-mailed a request for the paperwork submitted by the technician. I received it and the date that he allegedly came to my house was February 7, 2012. I then called them again and told them that I could prove that I was at work and not at home that day. The person on the phone again insisted that she talked to me about the service. I then pulled all of my phone records from the previous six months and took a copy of my time card to their office. After showing them that I had not received a phone call from them other than the one on January 20, 2012 and showing them my time card showing that I was at work on February 7, 2012, they were hesitent about waving the charge until the technician gave them a description of the person he talked to and it wasn't even close to what I looked like. I was disappointed and won't be using them again.
Description of Work: I had used them for approximately two years to do twice a year maintenance on my heating/air system.
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Response from Turner & Schoel Inc
Gwendolyn S.
05/2012
heating & air conditioning/hvac
 + -1 moreThey were very courteous and answered all of my questions. They were prompt and reliable. I have used them a few times and will use them again.
Description of Work: Turner & Schoel serviced my air conditioning unit.
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Yes, I recommend this pro
$200
John S.
04/2012
heating & air conditioning/hvac
 + -1 moreAfter 10yrs it still works very very well. The capacitors did go out so I can't give them the highest recommendation.
Description of Work: They installed a heat pump. Every 6 months they come out and check it.
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$10,000
David B.
03/2012
heating & air conditioning/hvac
 + -1 moreAs it turned out the technician put too much freon in the unit and they had to come back out the next day and take freon out in order for the unit to function properly. I would have thought after all the business that I have done with them in the past I would have been treated a little better than this. I will never spend another dime with them. It appears that Turner and Schoel are taking advantage of people.
Description of Work: On Friday 8/27/10, I noticed a strange noise emitting from my outside unit and I called you to send a technician to determine what the problem was. Within 2 hours he arrived and after a minute or two we felt like the problem was coming from the motor and decided to replace it. He called their office to have one sent out. While he was waiting to get the part he informed me that he was going to work on an estimate. After a few minutes I went out to his truck and glanced (my mistake) over the estimate that he had done and signed off on it. The motor arrived and the technician promptly installed the motor which appeared to me to be a pretty easy job. After installing the motor he checked the freon level and determined that I probably needed a pound of freon added. After completing the job we walked back to the truck and I proceeded to pay him for the services. It was only after he left that I looked at the bill and realized that something didn’t make sense. The bill is broken down as follows: Diagnostic fee: 87.50 Replace motor: 320.88 Readjust & Adj fan blades 60.00 Performance tune 39.60 Add 1 lb of Freon 56.87 TOTAL 564.25 This is totally unacceptable! I have used you in the past and although a little high I have found that your prices appeared to be within reason. In fact I purchased both my outside unit and attic unit from you. But to replace a small motor and add some freon and charge me $564.25.
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$564.25
William M.
01/2012
heating & air conditioning/hvac
 + -1 moreThey replaced my entire heating and air conditioning system. I had a few issues with their service, but they were able to address my concerns. They were not as punctual as I would have liked, but was pleased with their overall quality of work. I also thought their pricing was about average.
Description of Work: Turner & Schoel provide HV/AC services.
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Yes, I recommend this pro
$7,500
jack M.
08/2011
heating & air conditioning/hvac
 + -1 moreThey did a great job. I would not use anyone else.
Description of Work: They put a heat pump in.
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Yes, I recommend this pro
William M.
06/2011
heating & air conditioning/hvac
 + -1 moreOverall the job went well. The installers were here around the time estimated. They worked quick to remove the old unit. The job took the majority of the day which was expected. My only complaint really was around the cleanliness of the workers. The workers had to remove the attic access to install the new unit. However, when it was time to install the ladder and trim, the workers had been sweaty and dirty from the work outside so the ladder and trim was left with the black smudges of their arms and hands. They also left trash and debris in my front yard upon completion of the job.
Description of Work: My air quit working right as the temperature started to rise. I called around and got several estimates from local companies. Turner and Schoel came in somewhere in the middle. They weren't the cheapest estimate, but the factor that made me choose them was the information provided. I had done some research after finding out my compressor had gone out and come to the conclusion that upgrading my heat pump to something more energy efficient was the way to go. The person that came out from Turner and Schoel was the only one who walked the whole house and got up in the attic space to determine what size unit would be best for my house should I decide to upgrade. He was able to explain the technical jargon in a way I could understand and the timeframe of the job worked out. Great company and would recommend.
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Yes, I recommend this pro
$7,500
Anne W.
06/2011
heating & air conditioning/hvac
 + -1 moreThe story from start to finish is iterated in the paragraphs above. The following is for Dos and Don'ts: If you are contemplating installing a dehumidifier in your crawl space, I recommend that you ask your pest control technician to come to your house and examine the space specifically for the presence of excess or unexpected moisture. Alabama is humid, especially in the summer, and it may require more information from more people in order to make a decision to have the dehumidifier installed. Shortly after my experiences reported in the section above, and in this one, I learned from another person that her Turner and Schoel - installed dehumidifier had resulted in all the floors cupping and rippling up, and at the time were still in that condition although some weeks had passed. SEEK OUT OTHERS WHO HAVE EXPERIENCED THE INSTALLATION OF A DEHUMIDIFIER AND ASK FOR A DESCRIPTION OF THE WORK AND ITS EFFECT UPON THE DWELLING, INSIDE AND BENEATH. HOT WEATHER WILL BE PRIME TIME FOR PROMOTION OF THESE INSTALLATIONS. SOME MAY BE VERY SOUNDLY JUSTIFIED, AND OTHERS MAY NOT BE NECESSARY. SEEK INFORMATION AND ADVICE FROM OTHERS RATHER THAN DEPENDING ON COMPANIES WHO HAVE HANDLED PRIOR SALES TO YOU. DON'T BE AS TRUSTING AS I WAS.
Description of Work: Installed a de-humidifier in crawl space under house. (When the house was built, Turner and Schoel installed two air conditioning systems, a heat pump, thermostats, anad had a maintenance contract for years 2006 through 2009 or part of 2010.) In 2010 representatives from Turner and Schoel repeatedly said that the crawl space "looked like it was raining under there." They vigorously recommended a de-humidifier to remove the excess moisture and make the house more comfortable. When the contract was brought to the house the representative named Aubrey said he was surprised that my hardwood flooring was not "cupping" because he expected to see that. He repeated lthe "looks like raining under there," and every other Turner and Schoel employee used exactly those phrases. I told the contract manager and the installation personnel that I wanted some observable proof of the "looks like raining." They went under the house, photographed the air conditioning ducts, and showed the image to me. It looked like small patches of condensation rivulets from cooler air inside the metal ducts in the hot atmosphere of the crawl space. They insisted that this was copious and constant moisture production and bad for the house. Alabama is humid, especially in the summer, and I did not ask to go under the house to observe all of the duct work. (I am extremely sensitive to heat, have problems breathing, and will not go outside without another person in the event I am being overcome by the heat.) When the de-humidifying system was in place, the hardwood floors did begin to "cup" and remained that way for about 3 weeks. Eventually the cupping became less drastic, although the floors never resumed their original status. It has been 11 months since the dehumidifier was installed, and I do not expect the flooring ever to return to its original smooth level. A few weeks after the installation, the technician who services the pest-control work (both inside and outside, as well as underneath the house) asked me why there was the new installation (de-humidifier) under the house. I described the events, and the wording of all the Turner and Schoel employees, specifically their emphasis on the "looks like it is raining under there." The pest control technician told me he wished I had called him to inspect the crawl space before the job was done. His statement was: "I have been under this house, in this crawl space, every time the house was serviced (inside and outside, and underneath in the crawl space, since it was built." He then said, "This crawl space has never been wet; never even damp. I check the moisture barrier every time, and it is always intact, keeping moisture from coming up from the ground." He told me the dehumidifier was not necessary, and had there been any excess moisture at all, he would have notified me. A secondary effect from the installation of the dehumidifier is that there is some damage to drywall, especially on the sides adjacent to the outer construction. The drywall itself shrinks away from the counters wherever they are on the "outer" walls. Until July of 2010, I had never seen any damage. I now, in addition to the separation of drywall from counter, I am finding corners in the dining room separating. This, again, happened in the same time period as the other drywall problem.
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$4,000
Response from Turner & Schoel Inc
Brandon C.
03/2011
heating & air conditioning/hvac
 + -1 moreI called Turner and Schoel around 10:00am because my air conditioner was not blowing cold air. A lady answered the phone. I told her my problem, my address and phone number. She said that someone would be out later that afternoon. At 2:00pm I received a call from the technician; he said he would be there in a few minutes. About ten minutes later he was here. He was very polite and respectful. He took one look and knew exactly what was wrong. The power to our house had recently gone out and it blew the fuse in the breaker box. He showed me then quickly replaced it. While he was working he noticed that the outside unit was very dirty and offer to clean it for me inside and out. My air conditioner is running better now than it has since it was brand new. He charged me $250.00 for the part and cleaning which I think is a little high, but I am pleased with the work. My house is nice and cool!
Description of Work: Replaced blown breaker fuse and cleaned entire outside unit.
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Yes, I recommend this pro
$250
Nathan C.
09/2010
heating & air conditioning/hvac
 + -1 moreService call was promised that Thursday. Repairmen did show up but much later than expected. I am sure they were covered up with work because of the prolonged heat wave. They serviced the unit, explained a couple of potential probelms to my wife in a way she understood and offered to put us on an annual schedule. They did not try to up-sell or push any expensive repairs. We were very happy with the service provided, the explanations offered and the services offered. We will be using them again.
Description of Work: HVAC unit was having a difficult time cooling the house in the 100+ weather. We had not gotten the unit serviced last year and I was concerned that the freon was low. The unit was checked, coils cleaned, filters checked and replaced and freon recharged.
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Yes, I recommend this pro
$140
Barry D.
08/2010
heating & air conditioning/hvac
 + -1 moreMy A/C was not cooling. I called them at about 8:00 and they were ready to come out by 11:30 (much earlier than expected due to 100-degree temperatures these days). The tech (Garry Plowman, I think) came out and opened the side of the outside A/C unit and within one minute said, "I know what is wrong." He stated that the capacitor was faulty. He took off the old capacitor and replaced it with a new one (which he had in his truck). He showed me the old capacitor and the new one and showed me the difference. It was obvious once he pointed out the difference that the old one was bad. After he replaced the capacitor, he tested the system, even went inside, and tested the air temperature out of the vents in house to verify that the system was indeed cooling, as it should. Gary even took the time to explain to me what the capacitor did and how it functioned in the system and that since it failed, the compressor was not running. He even explained why the fan outside was still running even though the capacitor had failed. He was very patient with my questions. The only negative thing I can say is that I think the $157.00 for the part was expensive; however, to get cool air it was worth it.
Description of Work: My A/C was not cooling. They replaced a capacitor. A/C is cooling at this time.
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Yes, I recommend this pro
$244
Contact information
1700 Harper Rd, Northport, AL 35476
http://turnerandschoel.comService hours
Monday:
7:30 AM - 4:15 PMTuesday:
7:30 AM - 4:15 PMWednesday:
7:30 AM - 4:15 PMThursday:
7:30 AM - 4:15 PMFriday:
7:30 AM - 4:15 PMLicensing
Bonded
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Natural Gas Lines,
Water Heaters
FAQ
Turner & Schoel Inc is currently rated 3.9 overall out of 5.
Monday: 7:30 AM - 4:15 PM
Tuesday: 7:30 AM - 4:15 PM
Wednesday: 7:30 AM - 4:15 PM
Thursday: 7:30 AM - 4:15 PM
Friday: 7:30 AM - 4:15 PM
Turner & Schoel Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Turner & Schoel Inc offers free project estimates.
Yes, Turner & Schoel Inc offers eco-friendly accreditations.
No, Turner & Schoel Inc does not offer a senior discount.
Yes, Turner & Schoel Inc offers emergency services.
Yes, Turner & Schoel Inc offers warranties.
Turner & Schoel Inc offers the following services: Residential, commercial install, replacement & repair heating, air-conditioning and ventilation, HVAC equipment, air handlers, split heat pumps, gas furnaces, package gas units, package heat pump units, accuclean filter & air quality. Crawl Space Encapsulation & Whole house Generators. Water heater replacements.
Contact information
1700 Harper Rd, Northport, AL 35476
http://turnerandschoel.comService hours
Monday:
7:30 AM - 4:15 PMTuesday:
7:30 AM - 4:15 PMWednesday:
7:30 AM - 4:15 PMThursday:
7:30 AM - 4:15 PMFriday:
7:30 AM - 4:15 PM