Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
About us
Financing available. Additional e-mails - [email protected], Additional contact name - Tony S. Brown. Cost is determined by the job.
Business highlights
Emergency services offered
110 years of experience
Services we offer
Residential, commercial install, replacement & repair heating, air-conditioning and ventilation, HVAC equipment, air handlers, split heat pumps, gas furnaces, package gas units, package heat pump units, accuclean filter & air quality. Crawl Space Encapsulation & Whole house Generators. Water heater replacements.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
3.915 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 53% | ||
| 27% | ||
| 0% | ||
| 0% | ||
| 20% |
Filter reviews by service
Showing 1-15 of 15 reviews
John S.
Jun 2017
They come out every 6 months and check system.
John F.
Oct 2016
Service was prompt and professional.
Dale E.
Sep 2014
It worked out just fine. They brought the wrong furnace the first time but I happened to catch it before they got it out of the box. That may have been just a communication breakdown because the one that we wanted was an Energy Star and I just assumed they all were. When I saw the box, I asked where the Energy Star was on the box so I could deduct it from our taxes. We said that's not what we had and they brought us the one we wanted. We had a gas leak a couple of years later on the furnace and we called them. They came out and there was no charge. They came right away.
Charlotte W.
Aug 2013
I cannot remember the exact date, but do recall that I was almost ripped off by this company.
Dale E.
Jun 2013
They arrived 3 hours after I called. They repaired the problem and back ordered a component they did not have in stock. 2 days later they ionstalled the ordered component
Jacques C.
Aug 2012
They did a very poor job. The workers installing the system were incompetent. I had nothing but trouble with the system, from the day it was installed. I had to have the system recharged several times, and the coils replaced within two years. When I finally had several other contractors look at the system and evaluate it, I was told that Turner and Scoel had sold me an expensive system, but installed a contractor grade system. Additionally, the inside unit was sized too small for the outside unit, which is what caused the system to malfunction constantly, and develop leaks. After three years of this nonsense, I had the system taken out, and replaced. I did get a full refund from Turner and Schoel, but I do not like getting ripped off. I would definitely not recommend this contractor.
Scott C.
Jul 2012
I had been using this company for about two years to perform maintenance on my system. On January 20, 2012 I received a phone call asking if I wanted to schedule my service. I told the person that I was going to be out of town for an extended period of time, but I would call when I returned and schedule an appointment. I forgot to call when I returned, but received a bill, including late charges. When I called, the person on the phone stated that I had scheduled an appointment, the technician had arrived at my home, I had told him that I had been laid off from my job and had forgot to cancel the appointment. When I told the person that I had never been laid off from my job, had not made an appointment, and had not spoken to a technician she told me she would call me back. She called my phone and left a message stating that not only had I talked to the technician, but she had talked to me on the phone regarding the appointment. I e-mailed a request for the paperwork submitted by the technician. I received it and the date that he allegedly came to my house was February 7, 2012. I then called them again and told them that I could prove that I was at work and not at home that day. The person on the phone again insisted that she talked to me about the service. I then pulled all of my phone records from the previous six months and took a copy of my time card to their office. After showing them that I had not received a phone call from them other than the one on January 20, 2012 and showing them my time card showing that I was at work on February 7, 2012, they were hesitent about waving the charge until the technician gave them a description of the person he talked to and it wasn't even close to what I looked like. I was disappointed and won't be using them again.
Response from Turner & Schoel Inc
"The member is correct in his statements. Our service tech went to the wrong address and I assume the customer was expecting someone to come work on his unit. The gentleman told our tech on 2/3/12 "I would like to reschedule because I was laid off on my job and I have an interview for another job in less than an hour. I apologize for not calling in to let anyone know". We therefore sent a travel fee of $50.00 on 2/6/12. Once the member got back home from his extended period of time, he had received a second bill with interest charges added. When the member called complaining that he was not at home and we did not come out, we checked our notes and called him back leaving him our report of what notes were made on the work order from the service tech. After listening to the notes, the member came in with phone records, we talked to the service tech and he gave a different discription of the gentleman which was different from the member and we gladly wrote off the bill which indeed he did not owe. the member has been a faithful customer of Turner and Schoel and we very deeply regret losing him. We have met within our office about this complaint and I feel we have learned some lessons on how to keep this from happening again. My deepest apologies to the member."
Gwendolyn S.
May 2012
They were very courteous and answered all of my questions. They were prompt and reliable. I have used them a few times and will use them again.
John S.
Apr 2012
After 10yrs it still works very very well. The capacitors did go out so I can't give them the highest recommendation.
David B.
Mar 2012
As it turned out the technician put too much freon in the unit and they had to come back out the next day and take freon out in order for the unit to function properly. I would have thought after all the business that I have done with them in the past I would have been treated a little better than this. I will never spend another dime with them. It appears that Turner and Schoel are taking advantage of people.
William M.
Jan 2012
They replaced my entire heating and air conditioning system. I had a few issues with their service, but they were able to address my concerns. They were not as punctual as I would have liked, but was pleased with their overall quality of work. I also thought their pricing was about average.
Jack M.
Aug 2011
They did a great job. I would not use anyone else.
William M.
Jun 2011
Overall the job went well. The installers were here around the time estimated. They worked quick to remove the old unit. The job took the majority of the day which was expected. My only complaint really was around the cleanliness of the workers. The workers had to remove the attic access to install the new unit. However, when it was time to install the ladder and trim, the workers had been sweaty and dirty from the work outside so the ladder and trim was left with the black smudges of their arms and hands. They also left trash and debris in my front yard upon completion of the job.
Anne W.
Jun 2011
The story from start to finish is iterated in the paragraphs above. The following is for Dos and Don'ts:
If you are contemplating installing a dehumidifier in your crawl space, I recommend that you ask your pest control technician to come to your house and examine the space specifically for the presence of excess or unexpected moisture. Alabama is humid, especially in the summer, and it may require more information from more people in order to make a decision to have the dehumidifier installed.
Shortly after my experiences reported in the section above, and in this one, I learned from another person that her Turner and Schoel - installed dehumidifier had resulted in all the floors cupping and rippling up, and at the time were still in that condition although some weeks had passed.
SEEK OUT OTHERS WHO HAVE EXPERIENCED THE INSTALLATION OF A DEHUMIDIFIER AND ASK FOR A DESCRIPTION OF THE WORK AND ITS EFFECT UPON THE DWELLING, INSIDE AND BENEATH. HOT WEATHER WILL BE PRIME TIME FOR PROMOTION OF THESE INSTALLATIONS. SOME MAY BE VERY SOUNDLY JUSTIFIED, AND OTHERS MAY NOT BE NECESSARY. SEEK INFORMATION AND ADVICE FROM OTHERS RATHER THAN DEPENDING ON COMPANIES WHO HAVE HANDLED PRIOR SALES TO YOU. DON'T BE AS TRUSTING AS I WAS.
If you are contemplating installing a dehumidifier in your crawl space, I recommend that you ask your pest control technician to come to your house and examine the space specifically for the presence of excess or unexpected moisture. Alabama is humid, especially in the summer, and it may require more information from more people in order to make a decision to have the dehumidifier installed.
Shortly after my experiences reported in the section above, and in this one, I learned from another person that her Turner and Schoel - installed dehumidifier had resulted in all the floors cupping and rippling up, and at the time were still in that condition although some weeks had passed.
SEEK OUT OTHERS WHO HAVE EXPERIENCED THE INSTALLATION OF A DEHUMIDIFIER AND ASK FOR A DESCRIPTION OF THE WORK AND ITS EFFECT UPON THE DWELLING, INSIDE AND BENEATH. HOT WEATHER WILL BE PRIME TIME FOR PROMOTION OF THESE INSTALLATIONS. SOME MAY BE VERY SOUNDLY JUSTIFIED, AND OTHERS MAY NOT BE NECESSARY. SEEK INFORMATION AND ADVICE FROM OTHERS RATHER THAN DEPENDING ON COMPANIES WHO HAVE HANDLED PRIOR SALES TO YOU. DON'T BE AS TRUSTING AS I WAS.
Response from Turner & Schoel Inc
"Moisture enters the crawl space through the open vents and also is drawn up from the ground. Plastic is put on the ground to keep the moisture from wicking up into the crawl. The plastic is overlapped without a sealed seam leaving a route for the moisture to travel. The plastic is also not sealed against the wall and also lets the moisture escape from under the plastic. The most moisture is brought in from the outside through the vents. In this application the vents were closed and the dehumidifier is installed to remove the moisture that is under the home. The ducts are like a cold glass of iced tea, the moisture condenses on the duct and gives the "raining" or "sweating" effect. The best way to solve this problem is crawl space encapsulation. A liner is installed like what is similar to a swimming pool. The dehumidifier can more easily remove the moisture when all areas are sealed with the liner. Contact Turner & Schoel, Inc for more details. You can also go online to learn more."
Brandon C.
Mar 2011
I called Turner and Schoel around 10:00am because my air conditioner was not blowing cold air. A lady answered the phone. I told her my problem, my address and phone number. She said that someone would be out later that afternoon. At 2:00pm I received a call from the technician; he said he would be there in a few minutes. About ten minutes later he was here. He was very polite and respectful. He took one look and knew exactly what was wrong. The power to our house had recently gone out and it blew the fuse in the breaker box. He showed me then quickly replaced it. While he was working he noticed that the outside unit was very dirty and offer to clean it for me inside and out. My air conditioner is running better now than it has since it was brand new. He charged me $250.00 for the part and cleaning which I think is a little high, but I am pleased with the work. My house is nice and cool!
Nathan C.
Sep 2010
Service call was promised that Thursday. Repairmen did show up but much later than expected. I am sure they were covered up with work because of the prolonged heat wave. They serviced the unit, explained a couple of potential probelms to my wife in a way she understood and offered to put us on an annual schedule. They did not try to up-sell or push any expensive repairs. We were very happy with the service provided, the explanations offered and the services offered. We will be using them again.
Barry D.
Aug 2010
My A/C was not cooling. I called them at about 8:00 and they were ready to come out by 11:30 (much earlier than expected due to 100-degree temperatures these days). The tech (Garry Plowman, I think) came out and opened the side of the outside A/C unit and within one minute said, "I know what is wrong." He stated that the capacitor was faulty. He took off the old capacitor and replaced it with a new one (which he had in his truck). He showed me the old capacitor and the new one and showed me the difference. It was obvious once he pointed out the difference that the old one was bad. After he replaced the capacitor, he tested the system, even went inside, and tested the air temperature out of the vents in house to verify that the system was indeed cooling, as it should. Gary even took the time to explain to me what the capacitor did and how it functioned in the system and that since it failed, the compressor was not running. He even explained why the fan outside was still running even though the capacitor had failed. He was very patient with my questions. The only negative thing I can say is that I think the $157.00 for the part was expensive; however, to get cool air it was worth it.
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Turner & Schoel Inc is currently rated 3.9 overall out of 5.
Monday: 7:30 AM - 4:15 PM
Tuesday: 7:30 AM - 4:15 PM
Wednesday: 7:30 AM - 4:15 PM
Thursday: 7:30 AM - 4:15 PM
Friday: 7:30 AM - 4:15 PM
Turner & Schoel Inc accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Turner & Schoel Inc offers free project estimates.
Yes, Turner & Schoel Inc offers eco-friendly accreditations.
No, Turner & Schoel Inc does not offer a senior discount.
Yes, Turner & Schoel Inc offers emergency services.
Yes, Turner & Schoel Inc offers warranties.
Turner & Schoel Inc offers the following services: Residential, commercial install, replacement & repair heating, air-conditioning and ventilation, HVAC equipment, air handlers, split heat pumps, gas furnaces, package gas units, package heat pump units, accuclean filter & air quality. Crawl Space Encapsulation & Whole house Generators. Water heater replacements.