United Heating & Air

Great! They came on Saturday night of the 4th of July holiday weekend and fixed the A/C. I will be using them again.

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When getting the estimate, they spelled out what was needed to bring everything up to code (wiring, new air intake, etc) and gave me a very competitive estimate. They showed up on time, finished on schedule with no extra expenses. The employees were very friendly and professional. I am very pleased with the experience.

Work was done quickly and no further problems.

They are prompt, reliable and they do a good job.

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I have using them for years. They have also replaced and serviced my furnace and a/c unit. I have always been very happy with using them.

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I used the plumbing services of United Heating And Air Conditioning, which was terrific. They are professional, they were recommended to me by a friend and I think they might have been more expensive.

my water heater started leaking. I called every one in the telephone book first. then decided to call United since I used them for hvac and had used the plumbing before. I had said that I would not use them again after the ripped me off in March of 2013. I was told the by the lady that answered the phone that my call would be sent to the supervisor and that was about 8:30 last night and he would call the back. I'm still waiting for that call. I want be using United for anything else again. A neighbor knew someone that was a plumber and she called him. He came right out to shut the water off so it would not ruin my floors and walls althought that the ceiling is going to have to be repair. If I had waited for United I would be waiting forever of them to call me and I would have a bigger mess than I have now and I sure that I what I paid this company I would have paid United three times that. Because I paid them $403.00 for then to come out to fix a leak around the handle of the shut off valve but claimed the pipe behind the wall was broken in which they broke it when the tried to fix the handle, they also broke the back of my washer and took off a better hose that they said was something in it. Then replaced it with a cheap rubber hose. I had a steel wrapped hose that cost me $25.00 and was told that it would me a lfttime. I truly believe they wanted that hose and I made a mistake by not making them leave me the hose.

It was awful. I felt like I had to pay a doctor for cutting off the wrong leg. I asked if I could speak to the manager. I was told, and quot;He knows you want to talk to him, but he said that's as good as he can do.and quot; Not only did they overcharge me, but now I have to pay someone else to replace the bricks that were removed from the fireplace that was not a problem. And the fire in the fireplace doesn't look like it did before. They really screwed me over. I will NEVER use them again!

I had a Nest thermostat, and when United installed the new unit, the Nest would not work. United called Nest and after working with the technical support staff over the phone, Nest decided to send me a new thhermostat.

They're great. I've never had any problem with them at all. They put the original heating and a/c system in our home in 1998 before we purchased it, so I knew they were good and reputable. They provided a military discount and the units they installed had rebates which they helped me apply for.

We had a new heating and cooling unit installed. They did a great job. Looked at the house, recommended size, etc. Looked at air flow through out house, made some conduits longer and larger. When they could not get the indoor unit through the garage entrance, they took the unit apart around edge to fit through opening, then put together when they got it into place. Very professional, double checked everything. Follow up call. Top notch. Clelaned everything up! Would never change to any other company.

I like them. They came out the same day that I called. It was on a Sunday. They are very polite and responsive. They don't charge a fortune. They are very clean. I have used them for about 4 years. I have a contract with them.

I CALLED THE OFFICE TO LET THEM KNOW MY UNIT WAS NOT COOLING. THE LADY ON THE PHONE TOLD ME IT WOULD BE LATE AFTERNOON BEFORE THEY COULD SEND SOMEONE OUT. THE TECHNICIAN CALLED ME TO LET ME KNOW HE WAS ON HIS WAY. HE WAS VERY PROFESSIONAL AND POLITE.

The heat went out in our home on Christmas Eve.. I saw that United Heating had a Coupon for $25.00 off any repair , so I called them. In the Future ... I WILL call them again If i am ever needing any Heating / cooling or plumbing repairs. They came out with out charging me overtime or holiday pay. The Technicial was very polite on the phone when he initially called to let me know he was on his way and find out more about the problem. He was at my house with in the hour and had my unit fixed and our Heat back on . I am so Thankful for United Heating and Cooling and their Professional Staff and the Pride they all seem to take in their jobs.

I would recommend Mike. He is the one that does the geothermal work. He is good and very reliable. I don’t know other people in the company since we always use him. Their price is way too high, though.

Explained to the service manager over the phone that I had a leak on my black plastic polybutylene water service line and that I had already dug it up and exposed the pipe. While he did his best to sell me a new line from the meter to the house, I said that would be too expensive and that I just wanted the pipe repaired. He quoted $65.00 to :"fix the pipe". He sent a plumber out to make the repair. He looked at it and said it would be $156.00 for the job (parts and labor), if he had the parts on his truck. If he didn't, it would be MORE. As it turns out, he didn't have any parts on his truck to make the repair, even though he knew exactly what the job was before arrival. Please note that it is company policy to provide an exact price before the job is started as they do not charge by the hour, but by the "job". The plumber left to get parts and returned approx. 30 minutes later with a small piece of pipe and a couple of connector fittings. He was able to complete the repair in approx. 15 -20 minutes. After we turned the water back on and confirmed there were no leaks, the job was complete and he went to his truck to make out the invoice. He presented it to me as a total charge of $250.00 I said that was awful expensive to rum and get parts. He said that was the price. It appears he wanted a job price of $250.00 so he subtracted the quoted price of $156.00 and charged me the difference of $94.00 to run and get the parts. When I complained that $94.00 was really expensive he said "I told you that if I had to run and get parts it would be MORE." I paid the charge but feel I was tricked, lied to and deliberately mislead. Originally quoted $65.00 and ended up with $250.00 I called the company to complain. They argued and said it was a misunderstanding. No refund was due. I then wrote to the BETTER BUSINESS BUREAU on advise from my attorney. They wrote back and said they cannot make any judgements on the quality of products or services performed nor could they make any judgements on prices or fees charged. My main concern was of deceptive and dishonest business practices of this company but they were not interested and would not accept my case. I am very unhappy and outraged . Thankfully, a forum like Angies List exists so consumers can warn other people of their experiences.

I called United Heating on July 21, 2009 for them to come out and take a look at my a/c because it had gone out. They told me that they would come out on July 22, 2009 at 10:00 a.m. My doorbell rung at 8:40 a.m. I was still in bed. By the time I got up to put on clothes, they were gone. After 10:30 a.m., I called to asked were they coming and the lady that answered the phone told me that the guy had come at 10:00 a.m. and they had been calling me but nobody came to the door or answered the phone. I cancelled my service and told the lady if they would lie about the time they were suppose to come out, they would lie about the service my a/c needed.

It was excellent. I graded them B because of their time management. I had a schedule appointment for 3:00 p.m. I contacted them 2:03 P.M. I contacted them to reaffirm the schedule. I was told they were running behind but will be there ASAP to which I did not mind even though I had taken off work for this. I waiting until 5:49 P.M. and I was worried they had forgotten about me so I called them. She asked for my information again. About 15 minutes later, a service man appeared. He was very polite and helpful. He let me know the part in question was still in warranty and only charged me for the labor, shipping of the part, and the service call.