TILLERY HEATING AND AIR CONDITIONING INC

unknown

Was told that there was no leaks. Just had someone install insulation under my house and there are very obvious leaks in the duct system. Enough said. Just wasted my money.

I called this company at approximately 0800 on 1/20/2015 and they were at my house at 0925. I needed my heat pump looked at because during the early morning hours there was a loud noise outside my bedroom. This noise was so loud that it startled me out of sleep and I thought someone was breaking into the house next door. I had looked out the window and around my house and saw nothing. My brother, who lives with me, had heard the same noise but had heard it the week before and thought it was the heat pump. That is way I called this company. I am new to the area and an associate had recommended this company to me the first time I used them. The first time was to look under my house where my ducts are located to see if there were any leaks because my electric bill was high to me. The first visit was good and the technician came and crawled under my house. He said no leaks. He was at my house for approximately an hour. I am not 100% sure but he charged approximately $80 which I thought was reasonable. When I called the second time, the technician came out very promptly - less than two hours later. He was at my house for approximately 30 minutes which included the time spent talking to me and writing his invoice. When he gave me the invoice for $105, I was shocked and told him I thought that was high based on his services compared to the first technician that went under my house. I questioned the invoice because it stated "total materials" was $45. I asked him what materials he provided and he said his company was too cheap to get new invoices. It showed $45 for materials and $60 for labor to equal $105. He showed one (1) hour of diagnostics/labor. I understand about a service charge, etc.; however, I think for 10 minutes of true work and the rest spent telling me the deficiencies of my house does not warrant this charge. I told him I would never use his company again. I really thought he would relay this to his company and I would receive a call especially since it took two weeks for them to deposit my check.

The estimate was about ten thousand dollars. I just didn't go with them because the guy talked really fast and he almost seemed like he was on some kind of drug. He gave me a lot more information than what I wanted and then when I asked him questions, he couldn't answer them. He came back and told me that we have a 4 ton system but he recommended a 5 ton system. I didn't think that was correct. I didn't like the guy and I didn't trust his information. His response was good and he came quickly.

They were awesome. I put this company through the ringer. I would ask very detailed questions, and they were very considerate and very responsive to my questions. I have recommended them to everyone I know. The installers were professional and clean. They were an absolute pleasure to work with. They even took my schedule and worked around it. They also checked with me before they proceeded with anything that I needed to know about. Dennis the owner was an absolute pleasure to work with.

You can give him A's all the way across.

The service guy is excellent. We have been using them for the past 25 years. They have replaced our heat pump and water heater, and have always done a good job.

The heat pump was installed in June. The cooling worked but the heat didn't work correctly. It took several days to get a technician to correct the problem. A service call revealed the heat pump wasn't wired correctly. I had numerous problems with billing. The on demand water system was installed in July and I am already having problems with it. The burner wouldn't light which left me without any hot water. I called the on call technician but he didn't know about that type of system. A service call was scheduled the first thing the following morning. At 9 am, I had to call them to inquire when they could be expected. Between 10 am and 10:30 was the quoted time. That time to me is not the first thing in the morning especially when it's winter and there is no hot water at all to shower.

Tillery's motto "For Dependability, Call Tillery" is right on. They were able to install my new unit only 2 days, after I asked for the quote and decided to get the install. They personnel were very professional and had the new unit up and running by the end of the day.