Sun Pool Co

I paid Sun Pools to put in a new liner and do some concrete work around my pool. A couple hours after completion I had to call Tim and let him know the liner had popped out. They came back to fix it and the liner kept popping out. It eventually tore. After the liner tore Mr. Tim Hughes said they would repair the liner (this is before we even filled up the pool or swam with the new liner). I said I would not take a torn pool liner for a pool that has not even been swan in yet. So he agreed to order a new one. While waiting for the new liner the concrete they put in completely collapsed. I called Mr. Tim Hughes and let him know the concrete collapsed and we had a safety hazard in our yard. He came out and roped off the collapsed area. He told me they would repair the concert but had to wait until there was a few dry days in a row to make sure the concrete would dry out. So, after the first collapse he eventually came to put in more concrete and a new pool wall. One day when it was raining (even though he said it could not be raining when the put in the concrete ) they came and put in new concrete and a new pool wall. They finished around 1 PM and I got home around 5 that afternoon. As soon as I get home that day the pool is already starting to collapse. I have cameras at my house and I look them over, before Mr. Tim Hughes even left the concrete was already separating and I have him on camera saying, "Oh well there is nothing we can do." He did not call me or let me know anything, I had to find out when I got home and call him.

Had Sun Pools to come replace the pump motor on our pool. The cost was $550.00 to have the pump motor installed. What was installed was a sunfaded, scratched and muddy used motor, not new. I called and spoke to Tim and inquired why there was a used motor put on when we paid for a new motor his answer to me was it was a new motor that had been in the just been rolling around in the truck and was scratched up. I explained to him we had paid for a new motor and I was expecting new and this pump motor was not new, it was used. His answer to me after a minutes of conversation was to make note of the date and that if it fails within 1 year to let them know. New pumps have shinny paint and clear labels for identification. This pump is sunfaded, scratched and the information label is scratched up. There was even grayish mud on the motor, my pump, motor and filter housing is on a concrete base where there is no mud. We will take our business elsewhere. If you have them service your equipment and you are paying for new equipment, please check behind them and make sure your getting what you pay for.

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