Sun Pool Co

Had Sun Pools to come replace the pump motor on our pool. The cost was $550.00 to have the pump motor installed. What was installed was a sunfaded, scratched and muddy used motor, not new. I called and spoke to Tim and inquired why there was a used motor put on when we paid for a new motor his answer to me was it was a new motor that had been in the just been rolling around in the truck and was scratched up. I explained to him we had paid for a new motor and I was expecting new and this pump motor was not new, it was used. His answer to me after a minutes of conversation was to make note of the date and that if it fails within 1 year to let them know. New pumps have shinny paint and clear labels for identification. This pump is sunfaded, scratched and the information label is scratched up. There was even grayish mud on the motor, my pump, motor and filter housing is on a concrete base where there is no mud. We will take our business elsewhere. If you have them service your equipment and you are paying for new equipment, please check behind them and make sure your getting what you pay for.

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