RNS Air Conditioning

HEAT PUMP WAS INSTALLED AND WHEN THE DRAIN LINE WAS RUN FROM THE ATTIC THRU THE HOUSE TO UNDER HOUSE,. THE LINE WAS CUT SHORT AND THE WATER RAN ON THE CENTER BEAM UNDER MY HOUSE. WHEN I TOLD RUSTY HE SAID MYERS HEATING AND AIR HAD DONE IT BUT HE WAS THE LAST ONE TO WORK ON HEATING AND AIR AND INSTALLED HEAT PUMP. HE CAME TO HOUSE AND RAN A LINE, A PIECE OF PCP PIPE SO WATER WOULD NOT RUN UNDER HOUSE. WE AGREED TO LET HIM FIX THE BEAM BECAUSE WE NEW HIM AND TRUSTED HIM. AFTER SEVERAL MONTHS HE DID FIX IT AND SEEMED ALL WAS GOOD. BUT GRADUALLY DOORS WOULD NOT SHUT, CARPET IS BUNCHING, CRACKS IN WALL AND TILES POPPING OFF, AND WOOD FLOOR COMING LOOSE,THATS WHAT WE NO. HAD TO HIRE A STRUCTURAL ENG TO COME TO HOUSE. HAVE A CERTIFIED LETTER FROM HIM AND TWO OTHER COMPANIES STATING PROBLEMS ARE A RESULT OF CENTER BEAM BEING CUT AND NOT SUPPORTED CORRECTLY. RUSTY AND HIS INSURANCE COMPANY HAVE BEEN SENT A LETTER FROM ATTY TWICE,BUT THEY BOTH SAY ITS NOT HIS FAULT AND REFUSE TO PAY TO HAVE IT FIXED. SO I AM STILL DEALING WITH THE PROBLEMS AND DAMAGE. I AM NOT DONE DEALING WITH THESE ISSUES. I HAVE TEXT MESSAGES FROM HIM STATING HE DID WORK AND STRUCTURAL ENG SAYING THIS IS THE CAUSE. I WOULD LIKE TO NO HOW THE INSURANCE COMPANY CAN DENY IT , I GUESS BECAUSE RUSTY WONT ACCEPT FAULT THEY WONT EITHER.HE ACCEPTED RESPONSIBLITY FOR IT UNTILL HE HAD TO TURN INTO INSURANCE AND LEFT US HOLDING THE BILL AND DAMAGE. NOT TO MENTION HE TOOK THE OLD UNIT WHICH WAS STILL IN GOOD WORKING ORDER, SO THIS REALLY COST ME!!!!

Checked and checked until he found the problem and fixed it. Turned out to be a crumbled gasket preventing a valve from working properly. Rather than taking the easy and more expensive route of replacing the valve unit, he found and removed the gasket pieces from the valve. Added a shot of refridgerant and we're cool again. Rusty's not a and quot;remove and replaceand quot; AC guy - he finds what's wrong and fixes it.

His services are pristine like it was done for a family member. He is tremendously responsive to our need. I will continue to use his services in the future.