Hans Heating & Air

The work they did is okay but I am not 100% satisfied with it. There was just some little things they didn't do that I think they should have.

We've had lots of providers over the years that haven't told the truth. We have used Hans for 3 years now and they have been honest about everything.

Called and asked to have someone come out to service 3 units. Her response was "Uhhhh... It's $98 per hour" and I responded "That's not a problem". Her next response was "I won't have someone available until possibly next week" and I responded, "I will call someone else". For the record, it is Wednesday afternoon.

I think they are excellent. It was free because it was under warranty.

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Made an appointment 1 week ahead of time. Talked with a gentlemen for about 10 minutes on that occasion discussing my options for a ductless heat pump. I subsequently took time off from work to be here for the appt. I called the day before the appt was scheduled (Sept 4 @ 9:30am) to confirm the appt and they had no record of my appt or any record of me even calling them. I proceeded to make another appt (same time as last appt). The appt was at 9:30am. At 9.45 no one has shown up. I called their offices. They said that the tech had left shortly after 9am. At 9:58, the tech has still not showed up. I called the office again to cancel the appt. The tech showed up at 10am. That was 30 minutes late with no phone call to tell me what was going on. Very inconsiderate and unprofessional especially in this day of CELL PHONES! I told the tech to forget about the quote and that I had other appts that I was already late for.

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We called the company that morning and they put us on the work list. They called us promptly, but we weren't able to meet them at the house right away.This happened twice due to our schedule but they were still willing to keep us on the list and came over when we got home that evening. We really appreciated their willingness to work around our schedule! They were very professional and he did great work and got the job done. He even explained what went wrong saying it would cost us less than what he thought because he only had to replace a fuse. I would recommend this company and I would use them again!

I highly recommend Hans Heating and Air as they are very knowledgeable and dependable. The service technicians are very professional and courteous. When we had our units replaced, the work was done without any issues. The project was completed on time and at the price that was quoted.

They did a good job. I probably will use them again in the future if needed.

They came in and checked out our system. The builder had put in a unit that was too small for our home and the coil had holes in it. They changed the whole air conditioning system out within 24 hours. They took their shoes off in the house. They were polite, they were kind, and they were courteous. They arranged financing for the air conditioning and everything. It was effortless and they were fantastic. Our house is cooler than it's ever been.

They did a very good job with the inspection. They were very punctual and very thorough. It was a pleasant experience.

Hans was able to fix a problem that another company had missed for years. I am happy with their service and I will definitely continue to use Hans Heating and Air.

They always do a good job. I've been using them many years. They are professional, they get the job done the first time. They clean up very well behind themselves.

I am very satisfied with Hans Heating and Air. They have always fixed the problem and with warranty. They were very polite and understanding with my special circumstances. I will definitely give them an "A" on absolutely everything.

Upon their return, Hans charged $70 to $80. The renters were still unhappy and called Hans back to say nothing had been done. Hans came back again and charged me @ $150. The renters still said it appeared as if nothing had been done. I ended up paying another contractor $800 or so to install new ducts and to service the unit. Note: Hans responded to two different phone calls from the renters on two different occasions over the past two years without notifying me, then they sent me the bill after the fact. Anyone who's a landlord knows this is a complete foul. I refused to pay for the bill the second time it happened.

I am very happy with it. They were very efficient about taking the old unit out and putting the new unit in.

bad capacitor on July 4th weekend. from time called to repair was less than 2 hours. Stephen (tech) was polite, arrived early, found the issue within 10 minutes and had it repaired in 10 more. great service. i can't find a single thing to complain about.