FINE LINE ENGRAVERS

Let me start with the positive. Fine Line Engravers has a nice assortment of gift items and decent prices. However, their execution leaves a lot to be desired. On April 30, 2012, I ordered six business card holders. I dealt with a new employee who was poorly trained because she did not have a clue about what information she needed to take or provide. On May 11, 2012, I returned because I was not given a time frame to expect completion of my order. I was told at this time they hadn't been ordered and would be ordered soon. I was told to expect delivery at the end of June. July 9, 2012, I visited the store, spoke with the person who I talked with on May 11 and was assured they were ordered before the 4th and would be in around two weeks later. Additionally, as I entered the store a clerk asked if she could help me but seeing the person I dealt with before, I by-passed her. For which she came back with a rude comment. I later apologized to the clerk as I left the store and explained why I by-passed her. Today, July 25, 2012 I went by the store to discover where we were with my order. I waited for the clerk I had been dealing with and asked her about my order. She went to the back to check and did not return. A "first day employee" was sent out to get some information so she could call the vendor to see what was up. I do not believe this was her first day as she knew the name of the vendor she needed to contact and I would hope the original clerk was not that cowardly. So, now I am waiting for this "new" persons call to discover when I will finally receive the merchandise I ordered on April 30, 2012. On August 4, 2013 I asked and was given my money back. I was contacted about a month later and told my order was ready. When I did not pick it up, it was shipped to me in December. While I may never go to this business again, the owner did go beyond my expectations to win my business back.