CTE LAWN EQUIPMENT

😤🤯🤬👺 DO NPT SHOP THERE!!!

Dropped of lawn mower for repair and routine maintenance. Left a $65 deposit so worked could be started. Original estimate was around $100, and the technician stated that they would call when parts were ordered. Employee was unfriendly and seemed to be too preoccupied to give us his attention during interaction. After 5 days of no communication from CTE we called to check on progress. We were told that parts had still not been ordered at that time and no work had been started. After another week we called again 2-3 times, but were put on endless hold and never spoke to an employee. It was another week and a half of no contact and unreturned phone calls from CTE. Finally an employee did get on the phone with my husband and he was told that no parts had been ordered, no work had been completed, and that it now need significant repairs estimated upwards of $400. I called back 30 minutes later and was told a completely different story: the repairs had not been started because they had not heard from us, did not have our telephone number, and that the cost was still only $100 if I would like for them to start the repairs. When I asked to speak to a manager I was told that I already was. When I confronted him about the fact that we had spoken to an employee since dropping off the lawnmower and that I had verified with that employee that they did have our contact information, he yet again tried to blame us for not being accessible. When questioned about the difference in the two quoted prices, he did not respond. I informed the "manager" that I would be at the shop in less than an hour to pickup my lawnmower and my deposit. When I arrived at the shop I was given back my deposit after emphatically requesting it since no parts had been ordered and no work started. My lawn mower was returned to me in a rusted and dirty condition, not the way that it had been given to them.