Cole Plumbing, Inc.

I had about 100 feet of concrete landscape drainpipe filled with mud and gravel that was draining very slowly. They came out gave me an estimate and hydrojetted the drain out the same day. Drains well now. No problems. Polite and professional. Cost seemed a bit high but I have no frame of reference for this.

They did not go onsite and after 2 days waiting they called to get 900 contract just to test the gas line

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Toilet worked for two-three weeks, then stopped flushing. Work is guaranteed, but when I called back, I was told it was a different problem. I think the problems are related, but the presenting symptoms were different. The service was not commensurate with the amount of money charged! I was told the toilet would undergo a "rebuild". I thought this would entail several new parts and require an hour or more. In reality, the toilet rebuild was a simple replacement of the float in the toilet tank. I have replaced that part before for approximately $20.00. This rebuild was right at $300.00! I was told the price was high because of the three-year warranty. The warranty, however, did not apply when the presenting symptom changed. I feel taken advantage of, and frustrated with the experience.

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At almost $290.00 thought it a bit expensive to replace four foot of pipe, but needed the work done and it was not part of my skill-set. Up to that point I must say I had not heard anything negative about Cole Plumbing, and they do have that cute catchy radio commercial stating something like - if you have trouble with your bowl, you can call on Cole. |I then contracted Cole Plumbing to replace what they had convinced me as old and clogged galvanized water pipes throughout my residence. Also they strongly suggested that it was just a matter of time before I would have leaks everywhere, and it would be very expensive and a lot of work was required to replace the old galvanized water piping. Boy, were they ever convincing and smooth talkers. I have a small house with all the plumbing on one side, conventional foundation - four sets of fixtures inside (kitchen, laundry and bathroom), two outside water lines, and one commode. I also had them replace my tub with a tiled shower - this part of the job was sub-contracted through Cole Plumbing at a cost of $1,050.00 and I was very pleased with the tile guy and his installation, quality of workmanship and price of the new shower. It is noteworthy to mention, that the tile guy and his helper spent at least twice the amount of time doing his work that Cole Plumbing spent fleecing me. |As the contract states, Cole Plumbing was to replace only all the existing galvanized pipe with PEX (Industry standard replacement water piping). Much to my dismay, after the fact, I realized that they had removed not only the galvanized pipe (very little - just some risers) as contracted, but removed all of the PEX water piping (the vast majority of existing piping) that had already been installed just a few years ago. It was not in the contract to remove any PEX. |Instead of stopping work immediately and coming to me and stating that I had PEX already under my house, they just removed the existing PEX and re-installed more PEX. I was Not happy about this after I found out about this. They had not informed me about, or believe they would have done so, of this "little mistake" Cameron Cole made (as Ryan McGalliard, Master Plumber, reluctantly informed me) until I realized what they had done and questioned Mr. McGalliard when he presented the bill. Had I not checked on their progress, I never would have known what chicanery they are capable of and had perpetrated on me. |Instead of spending more honest money in a protracted legal battle over this blatant misrepresentation of what work was needed and subsequently done, I decided to just pay them and get them out of my hair. I neither have the time or inclination to have anything else to do with these people. They did give me an adjustment on the bill, however after further research, found out I, even with the adjustment, I was charged far too much for this project. |Consumers need to be aware and beware; what other craftsman charges well over $250.00 per hour to provide a service, plus a hefty mark up on materials...??? I know master automobile mechanics charge $65.00 an hour for their time plus a small mark up on materials for the services they render. As there are many mechanics out there, there are many plumbers. Would suggest you do a better job shopping around then I did. So, if you have trouble with your bowl, you really need to rethink any decision to call on Cole... |

My house has been on the market and the cost was way too expensive. We just decided to not move the grill.

EXCELLENT!

we had a toliet that was not level . coles pulled it up and reset in with shims until we can afford to break up all the tile and reset it at a lower level flush with the new tile we would have to install.

After not being detected by another plumbing company, I called Cole Plumbing. They came when promised and found my problem and repaired it. Plumber was neat and very professional.

They are very nice, professional, and prompt. They do a good job. It's all too expensive, but we always use them.

The young gentleman came right away and did a good job and was very courteous, but before the work was begun we had to pay $100 and sign a paper saying we would pay the balance on completion. The balance was $300, making the total amount $400 for just unstopping a drain which we thought was outrageous. We learned never to sign anything before work is begun. The total amount was not told to us before we signed the paper. If it had not been an emergency, we would have called someone else. Never sign anything ahead of time.

I've always used them. The first time was when I had a problem with a toilet and I just kind of looked through the yellow pages of the phone book for a locally owned company. I decided to give them a try and when they came into the house, they put little booties on their shoes and completed the work. They cleaned up really well and look at the problem and figure out what the issue is before they do the job. They tell you right then and there about the cost of the job. Whether it takes them 6 extra hours because they ran into a complication, then that would be their time. If they tell you that something is going to cost you $250, it will cost $250, regardless of how long it's going to take them to do it, and I really like that.