Coastal Chimney Sweeps LLC

Came prompting to assess and take measurements. Promised a scheduled installation within 10 days. 2 months later and 6 unanswered phone calls from me to follow up I am done with this company. Paid $200. for estimate.

Great! He was very polite and professional!

Terrific. Friendly, left my house clean, did a great job!!

Thomas Lovell gave us two options, replace the cap or seal the chimney, which he said would cost $250.00 for either one. Because we do not use the fireplace, and have a problem with wasps building nests in the chimney and getting into the house, he suggested the seal. He said the seal would be screwed into the chimney, would be permanent, and, in fact, would never come off without someone going onto the chimney to take it off. We chose to seal the chimney so that we wouldn't have to fool with a cap possibly blowing off again. Mr. Lovell and his son completed the job on August 17, 2017. It took them about 45 minutes. We paid Mr. Lovell the $250.00 that day. On October 22, 2017, we heard rain dripping in the chimney and looked in to discover it was full of water. My husband used a mirror to look up into the chimney. The seal was gone, and he could see loose adhesive substance around the inside top of the chimney. We called Coastal Chimney Sweeps twice to try to resolve the problem. Mr. Lovell would not come and look at the problem, or talk about it except to say that he can't be responsible for wind. We tried to explain there hadn't been any wind, that we felt that the seal wasn't secured properly and that is why it came off in two months time. We filed a complaint with the Better Business Bureau. It is unfortunate that a small family business like this cares so little for their quality of work or the customers they serve. Please remember you often can't see they work they do in the chimney, and don't know what they have done until something goes wrong. When it goes wrong, they will not stand by their work. The mark of a really good company is one that stands behind their product and the work they do. There are plenty of other companies out there- don't use this one unless you're willing to risk having to redo the their work!

Truhfully one can't know how well this work is done due to its nature. But meeting Mr. Lovell and watching hime work I am more than confident that i have a job well done. Care was taken ro protect the interior of my home with not a single piece of soot finding its way onto floors, rugs or furniture. My highest recommendation!

Very prompt, professional, and courteous. They did an excellent job, respected my home, were very clean and did a through job. I would not hesitate to call on them again or recommend them to others.

Prompt, professional, reasonably priced. On inspection after cleaning the chimney, he found several cracks that needed to be repaired. He provided a detailed description of the problem, potential complications and process needed to repair as well as an estimate. He returned the following week as scheduled and made the necessary repairs. We were very pleased with all aspects of his work.

well-professional

It went really well. Mr. Lovell repaired the chimney as promised and there have been no other problems.

It was a great experience with very knowledgeable people!

It didn't. I called twice and left a message. They never returned my call. I am going elsewhere.

Tom and his son arrived a little early and went right to work. He explained what he was going to do and assured my wife that her white couches were not in danger of soot coverage. He proceeded to check the flu and clean the chimney pipe and then completely clean the fire box. He discovered a loose piece of soapstone across the front of the stove which he repaired (at no charge).....The entire job lasted about an hour and when they left you couldn't tell they had been there. Also checked small gas fireplace in kitchen and showed me how to operate. Very personable and professional, would definately use again.

They were awesome. professional. clean. great!

Arrived ahead of schedule and provided prompt and professional service. Excellent operation and will definitely use in the future. Highly recommended.

Everything went very well. Will use again in the Fall.

VERY polite, clean, neat, knowledgeable.

Tom Lovell has cleaned my fireplaces since the early 90's. He is a very knowledgeable and helpful professional. Recently, I hired Tom to inspect two fireplaces in my new home. He completed the inspections and recommended the installation of dampers and the modification of one firebox. The work was done quickly and expertly. Tom and his son clean up and leave everything better than they find it.

The provider arrived on time and brought all of his equipment. He covered all of the area surrounding the fireplace with a tarp and then began cleaning. He was finished in approximately thirty minutes and he returned all of his equipment to the truck, leaving the living room exactly as he found it. He left a brochure with questions, answers and diagrams that is very helpful. It also has instructions on how to determine if your chimney has creosote and what to do in case of a chimney fire.

Bought a 1950 house and the chimney needed cleaning as well as produced a smoky odor inside. Found provider on Angie's List. Expected to be able to get an appointment almost immediately it being mid-summer, but didn't have an available slot until the next week. Seemed to confirm the positive reviews from AL. Made appointment for 7:00 AM to accommodate my work schedule. Proprietor showed up right on time, sweep hat and all. Had a record of servicing the property previously in '09, so unless serviced by someone else certainly explained the heavy buildup. He inspected fireplace, chimney and damper and suggested to avoid burning green wood, and recommended a thorough cleaning and baking soda treatment to help with the odor. Got to work with his helper and cleaned the chimney from the inside. After 45 minutes the job was complete- I could see the big difference from creosote removal- he pronounced the chimney in good health although recommending we clear exterior ivy at least away from the cap, and we were both on our way. Preliminary impression is of reduced odor, but may take some time to confirm. An excellent value and great service.

Great. Had not cleaned it since I bought the house 8 yrs. ago. Got it just in time. Recommend once a year to avoid potential fire damage.

Went well. See above comments.

Cleaned and inspected the chimney. They left the house clean as well.

Very good. He was very prompt, courteous and did a good job.

Tom returned my initial call promptly, and we established a day and time for the service. They arrived on time and were very friendly. He explained briefly what needed to be done. They finished the job quickly and efficiently. While still in my home they gave me an estimate on another job on two other chimneys which need to be cleaned and sealed. That job is scheduled to be completed tomorrow morning. I was overall very pleased with my experience.

The first call was to inspect a chimney in general and rid the chimney of an odor. Seems a critter had climbed down the chimney and lived for a time on a ledge above the flue. He climbed the chimeny (two stories plus) via ladders to see inside. He then came into the house and vacuumed the leavings from the ledge to eliminate the odor with help of some deodorant. The problem was eliminated.