Climate Control Service Experts in Mobile has been providing expert services in heating, air conditioning, and indoor air quality to the community for over 50 years. Our NATE-certified technicians are skilled and qualified to service, repair, and install almost all brands of furnaces, air conditioners, air handlers, and indoor air quality equipment. We do it all – residential service and maintenance, commercial HVAC services, and indoor air quality. Call Climate Control Service Experts in Mobile at 251-202-7503 now to schedule an HVAC repair service, routine maintenance or to request a free estimate.
Business highlights
62 years of trusted experience
Emergency Services Offered
Services we offer
Air conditioning & heating repair & replacement for residential & commercial, air purification, filtration, duct replacement & duct cleaning.
Mitch Bailey is very knowledgeable about any issues you may have. I would never use anyone else. Great work and friendly people. You will not be disappointed!!
Description of Work: Routine maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marilyn H.
09/2018
5.0
heating & air conditioning/hvac
+ -1 more
Great they know what they are doing
Description of Work: Fixed the thermostat
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathleen C.
10/2017
5.0
heating & air conditioning/hvac
+ -1 more
All was ok.
Description of Work: Seasonal check up and inspection of drain tube
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Larry S.
06/2016
3.0
heating & air conditioning/hvac
+ -1 more
There was a mishap that occurred afterwards. We felt it had to be an error on their part which costed us more money. At one point, they were "it" in the area. They bought out two other HVAC companies. They were responsive. I don't think I've ever had a problem with their punctuality or their responsiveness.
Description of Work: They did the whole replacement of the unit.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Climate Control Service Experts
Thank you for choosing Norrell Service Experts! We appreciate your business and look forward to continue working with you.
Larry S.
06/2016
4.0
heating & air conditioning/hvac
+ -1 more
Norrell is who we've used for years. It depends on the technician. One reason why we're going with somebody else is our experience has been either they find something more catastrophic that leads them to more revenue or there's nothing wrong. This has been within the course of 6 months. Some of the technicians were superb. It's a variable thing. It was pretty inexpensive.
Description of Work: They checked out and cleaned the line. They added Freon to one of the units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$89
Response from Climate Control Service Experts
We hate to hear that you are leaving and would like to discuss how we can keep you as a customer. We truly appreciate your business and hope that we can have the opportunity to make things right for you. Please reach out to our Customer Relations Specialist at (855) 817-0134 or email CustomerService(at)ServiceExperts.com. We look forward to hearing from you.
vera T.
11/2015
3.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: The problem was lack of communication between Angie's list and the provider. The provider did not recognize that the service was paid for. They kept sending me a bill. It took time for this to get straightened out.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Response from Climate Control Service Experts
Coupons are a great tool to provide our customers with money saving opportunities, so we are so sorry to hear that you experienced trouble using one. Expiration dates and/or conditions are sometimes necessary because of limited inventory or other special circumstances, but if at all possible we would like to make this right. Please contact our Customer Relations Specialist directly by email at customercare@ServiceExperts.com or call at 855-301-2206.
Vicki U.
05/2014
1.0
heating & air conditioning/hvac
+ -1 more
We had Climate Control Service Experts come in years ago, I don't recommend them at all. The guy went up into our attic and there was a whole lot of bang going on and then he comes down and says we need the new coolant and compressor and it was at the end of the day and we have to wait to the morning and then the house started getting hotter and hotter and hotter, so I have a feeling he did something.
Description of Work: We have used the services of Climate Control Service Experts.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$800
Billy R.
05/2013
4.0
heating & air conditioning/hvac
+ -1 more
The job went good. They were in and out in half a day. I have used them before. They were clean, efficient, courteous, professional and cleaned up after themselves.
Description of Work: I used Service Experts Heating & Air Conditioning to replace the AC unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
Response from Climate Control Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Norrell Service Experts and we appreciate your business!
Joe M.
03/2013
3.0
heating & air conditioning/hvac
+ -1 more
My review covers three service calls (two routine maintenance) and a requested for a quote for a new system. Previously had a service contract with them on an existing HVAC unit. The pricing for the service was reasonable, and the techs were thorough and professional. The two techs that I dealt with were nice, punctual, and knowledgeable. My wife dealt with the third tech and said he was a little condescending towards her. The service call when the system went down went well; they arrived quickly on a cold morning and diagnosed the problem just as fast and recommended a part replacement that could be installed that day for $275. Since I had an existing leak on my EV coil (verified by another HVAC company) and the system was 12+ years old, I knew it was time to replace the system. So rather than spend money on the part, I asked for a quote for a new system. The sales guy came out within an hour and started his evaluation which was decently thorough but not as thorough as a competing company's review. He was fairly knowledgeable and friendly. I have two problems with Service Experts: the first is the sales process. When the sales rep comes to your house, he wants you to make a decision that day. He wants your signature to move forward and really does not give you time to think about the decision, which is significant. He lays out your options from most expensive to least (which was helpful). I am not sure if Lennox is the only brand they carry but it is the only brand he is going to sell to you. When I mentioned to the sales rep that I wanted to call around and get other quotes/opinions, his attitude changed very quickly. He got pretty short with me and said that he was going to be the most expensive in town and packed up his stuff and walked out. So if you call them for a system quote, you should know that they want you to commit that day and judging by his responses, they are more expensive than everyone else and only deal with Lennox. My second issue is that our master bedroom is always cold in the winter, hot in the summer. In the three visits to the house that the techs made, not one tech ever figured out the issue nor came up with a solution. I finally called another company (ARS in Pensacola, they are affiliated with Home Depot) for a replacement quote a few weeks ago and they pointed out there was a ducting issue, within 10 minutes of being at the house. I finally dropped enough hints with Service Experts to look at the ducting and they figured it out (I should not have to do that). In the end, I called ARS in Pensacola back, we agreed on a price and system and they installed it that same day (should be noted the installers left at 2AM). I got a lot more bang for my buck at ARS, a better system, better warranty and great service. If you are considering Service Experts for a system replacement, make sure you get other quotes.
Description of Work: Service Experts performed two system maintenance calls as well as a service call when the system went down. I also requested a quote from them for a new system.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$150
ryan B.
09/2012
5.0
heating & air conditioning/hvac
+ -1 more
Perfect example of how to create a client for life.
Description of Work: Excellent, prompt, friendly, reliable, and economical! Air conditioner stopped blowing Saturday night at 11:00pm. Called Service Experts at 9am Sunday and they arrived within 30 minutes to correct the problem. It was fixed and my air conditioner was blowing again within 15 minutes of arrival. There was a free service call coupon on their website which saved me $84. I have their maintenance agreement which saved me another 15%. The total was $100 for the part which was the blower capacitor (runs the blower motor). I recommend them to friends and family. I wish the service I received from Service Experts was more of the norm in our society.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Jana J.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
Multiple visits - all positive
Description of Work: We had an old gas heat unit and a central A/C unit that failed. Service Experts (then Climate Control) quoted us several systems and we went ahead and decided on a rather expensive hi-effiency higher SEER unit than required by the new law then. The law required a SEER 13 in 2006 and we went with a SEER 16 unit that promised improved performance and lower cost every month, as well as new electric heat units inside. We also got the 10 year warranty and started the annual service plan at $169/yr. We are very glad we went with this system and with SE doing the twice a year maintenance. The SEER 16 unit has helped keep our power bill about $100-120 a month less than our neighbors with a smilar house, and the two stage compressor combined with a variable speed drive air handler really makes for pleasant heating and cooling (no more HVAC coming on and blowing full speed for a minute or two). The warranty has been a godsend since we had an evaporator problem fixed for $0 and a lightning strike that took out both the compressor motor outside and the AHU motor inside. In both cases SE came out and handled the problem ASAP and at no charge. I never would have thought we would have spent $169 a year but having this pricey a unit is like having another car to maintain, and SE is great about coming out and keeping everything running well (they are also very professional and courteous). Also the warranty requires them to do this to stay in effect. FYI - this type of system is very complex and the repairs such as replacing a motor now-a-days also incudes a computer card so they would have cost $2k to replace ......so the warranty is something I would definitely recommend.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Michelle G.
08/2010
5.0
heating & air conditioning/hvac
+ -1 more
I spent $5300 on that service. They all were very nice and continued to work until they got it right.
Description of Work: I used Climate Control Service Experts 2 months ago and they replaced the air-conditioning unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Steve C.
07/2010
5.0
heating & air conditioning/hvac
+ -1 more
I came home on Friday afternoon after being out of town for a few days and could tell there was water dripping into the blower fan. I knew the drain was probably clogged up but couldn't tell which line was the drain line. I called Climate Control because I had a good experience with them before in repairing a hole in my ductwork. Even though it was late Friday afternoon, they were able to get a technician to my house within a couple of hours. He came in and introduced himself and went right to work. He had the drain unclogged in no time and, when I asked about the service contract, he told me that buying the service contract would be cheaper than what the normal cost would be for the work he had done. Of course, I signed up for the contract whereupon Steve went ahead and checked the rest of the unit and cleaned it up outside. It's working better than ever.
Description of Work: Cleaned out the drain in my central unit, which was clogged up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$168
Douglas M.
06/2010
5.0
heating & air conditioning/hvac
+ -1 more
Bragg (the tech) is a pleasant fellow and he spent most of his time answering my questions about both of my systems. I feel like I remedied my ignorance about heating and A/C somewhat in one afternoon. He also emphasized simple things to extend the life of the units, rather than talking about replacements. I actually enjoyed the visit.
Description of Work: He inspected the A/C unit that had gone out and replaced the capacitor. He also performed standard maintenance of both the outdoor and attic components. The price also included an optional service plan for the unit, which covered the maintenance today and adds a free heating inspection and cleaning in the fall and a discount on any other visits.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$353
Don D.
03/2010
5.0
heating & air conditioning/hvac
+ -1 more
The experience was fine, they gave us great service. He was a friendly guy. We even talked politics, even though we didn't see eye to eye he was still but he was awesomely polite and good about it. He also gave us tips on how to maintain it every few months to prevent it from happening again. We haven't had a problem since.
Description of Work: Climate Control Service Experts came out to repair our leaking AC.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Patricia G.
03/2010
5.0
heating & air conditioning/hvac
+ -1 more
They are really prompt and reasonable. My daughter has used them three times and finds them to be wonderful. I had paid for the first job that they had performed. They are super pleasant and simply excellent. I would recommend them to anybody.
Description of Work: We used Climate Control Service Experts for heating and air conditioning work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
richard W.
10/2008
5.0
heating & air conditioning/hvac
+ -1 more
They come out and replace filters and fix the heating and air conditioning. They did a big fix for me in the Spring. They replaced a heat pump and everything was fine. Once again, they came in, they were fully prepared when they came, they were gone in about four hours.
Description of Work: I have a maintenance contract with them - they come out twice a year to check my heating and a/c.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert W.
07/2008
5.0
heating & air conditioning/hvac
+ -1 more
Climate Control showed up on time and did their job. I thought charges were a little high. Technician tried to sell me a service contract but did not insist on it.
Description of Work: Climate control performed a "tune up" on each of two central air conditioning systems. Checked pressures, cleaned coils, checked electrical running current. Charged extra to add freon to one unit.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Solar Panels,
Air Duct Cleaning,
Water Heaters,
Insulation
FAQ
Climate Control Service Experts is currently rated 4.3 overall out of 5.
Climate Control Service Experts accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Climate Control Service Experts does not offer free project estimates.
Yes, Climate Control Service Experts offers eco-friendly accreditations.
No, Climate Control Service Experts does not offer a senior discount.
Yes, Climate Control Service Experts offers emergency services.
No, Climate Control Service Experts does not offer warranties.
Climate Control Service Experts offers the following services: Air conditioning & heating repair & replacement for residential & commercial, air purification, filtration, duct replacement & duct cleaning.