ASP - America's Swimming Pool Co Mobile

green to clean and regular maintenance

DO NOT USE ASP- Swimming Pool Company out of Mobile!! Horrible Customer Service and their owner Melissa Crow does not care. She has no clue as to what her company is doing. Had an issue with my pool pressure being too high and my pump was loud and not priming correctly (likely need a new pump- I know this- but was mainly concerned about the high pressure readings), their tech comes to my house, looks at my setup and leaves. Does nothing and does not call me and tell me anything. This was last Thursday. On Friday, I call to find out what was the issue and was told the tech didn't fill out a ticket on my service call and she is unavailable, but they will contact someone that might know what she found and call me back. After waiting for 3 hours, I called back and spoke with the office manager Rob. He informs me that the tech is out and at the Drs office and that he has been trying to get the tech to tell him what she found as well as updates to two other tickets. He stated he would call me back and get this corrected. I received no phone call and found out on Sat that they are closed until TUESDAY. Needless to say, my Memorial Day Swimming Pool activities were shot and not going to happen. Today, I received a call from the tech early this morning who stated that she has a new pump and that she can install this morning. I asked that is fine, but what about the pressure? She said she didn't know and that it was likely my filter as she stated when I talked to her at my house upon her arrival. I asked did you verify? did you check and see if it was a partial clog? How could it be the filter when they were less than a year old and I had cleaned them twice? She stated that she can come over and remove the filters, run it , then replace the pressure gauge and run it. This should let us know what is the problem. I asked why this wasn't done on Thursday- no straight answer. I told the tech I wanted to talk to Rob first. Spoke to Rob about my extreme disappointment with him and ASP, he apologized for the issue and not calling me back and asked what he could do to fix the situation. He offered to come to my house and vac my pool since I was unable due to the high pressure (he agreed it was too high on Friday as well as today). However, Melissa calls me about an hour or so later and states my pressure reading isn't high and it’s not a problem-yet my gauge on the pump is reading high, ASPs office manager Rob and ASPs pool tech both agreed it was high and it’s a problem, not to mention 2 other pool techs said it was high. She also informs me that she doesn’t want to send her tech out to the pool to check my gauge or see why the pressure is high and that I should find some other company.

Ongoing issue with owner.

unknown

unknown

There was nothing to go as the company never contacted me.