Response from AirNow Cooling & Heating
I'm sorry that it seems like we failed you, but as I look back over the notes from the technician when he was out in February and this repair was brought out at that time. Then I noticed the same thing at the check up visit in July, only to not have it approved. Then you called back to have what was already recommended installed.I would like to apologize that we failed to show you the difference in in our company being the level of service that we deliver and our unmatched ability and willingness to come and handle a problem at any time necessary. I also would like to apologize for not explaining the first time the amount of big repairs that can be stopped from handling some of the smaller ones. I hear all of the times, if it isn't broke then don't fix it, but truthfully when it comes to heating and air systems most of the times that can be the worst approach. It isn't uncommon for us to find a smaller part that is already within the range of where the manufacturer is recommending to replace the smaller part or it will eventually damage the bigger ones. I understand how to see repair prices at times can seem high, especially if you don't deal with this type of stuff often. Remember we not only are dealing with the cost of the part, even though the part that you had installed isn't a $9 part (Just like a car, you can get a car that can range greatly in price for what could appear as the same car until you dig deeper and find that you weren't comparing apples to apples) we are expected to warranty the part in the future, warranty the labor in the future, the technician that comes out also gets paid, the vehicle cost along with insurance on the vehicle, we also have to be licensed and bonded, the people that answer the phone in the office, and we want to be here in the future when our clients need us, so yeas we have to make a profit and you want us to or when your system goes out on Saturday evening we wouldn't be able to send a highly trained technician in a fully stocked truck to assist in getting it back up and running. I hope we are able to continue to take care of your system and we will work really hard at getting better and batter for you and your family. If you have any questions then please reach out to me at 334-285-7065 and ask for Terry the GM.