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The Mop Squad

3.9(
8
)

House Cleaning, Floor Cleaning and Waxing

About us

We have a satisfaction guaranteed policy. If you are not completely satisfied then we will return to your home the same day, if possible, (if not within 24 hours) & repair the work necessary to satisfy you. We also cater to your needs, example: if you have a three story home and only want two levels clean, we can do that or if you want us to clean one level this week and one next week, we can do that. We are a Female owned and operated company.

Business highlights

19 years of trusted experience

Services we offer

Cleaning - house, floor, polishing & waxing.

Accepted payment methods

Check

Reviews

3.98 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
0%
3
0%
2
13%
1
25%
Rating CategoryRating out of 5
quality
4.0
value
3.7
professionalism
4.1
responsiveness
4.2
punctuality
4.4
Write a review
Showing 1-8 of 8 reviews
Frankie Y.
09/2013
2.0
house cleaning
  + -1 more
Overall cleaning was below average.
Description of Work: House cleaning to include, sweeping, mopping, dusting, bathrooms, kitchen. Used something on tile floors that left them sticky.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$150
cathy S.
04/2013
5.0
house cleaning
  + -1 more
They arrive on time, bring their own cleaning products and machines. They are very trustworthy. I have no problem leaving them in the house alone. They are first class.
Description of Work: These young ladies are pro's at house cleaning. They do the blinds, over the door jams, ceiling fans, base boards and on and on. If you want a thorough cleaning of your house, the Mop Squad is the service for you.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Roy P.
09/2012
1.0
house cleaning
  + -1 more
No return call.
Description of Work: None.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Steven P.
03/2012
5.0
house cleaning
  + -1 more
They do a thorough cleaning.
Description of Work: We use The Mop Squad for housecleaning.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Teresa J.
02/2012
5.0
house cleaning
  + -1 more
The Mop Squad did an excellent job!
Description of Work: Detailed cleaning of the whole house.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dan S.
12/2011
5.0
floor cleaning, house cleaning
  + 0 more
The price is good and quality of the work is good. They have always performed above and beyond. I have been very happy with the service.
Description of Work: I used the The Mop Squad for housecleaning this month. They come out monthly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
julie J.
09/2009
1.0
house cleaning
  + -1 more
Horrible!!! Worst decision I ever made.
Description of Work: They moved things to places where they were hard to find and not logical places. For example, a receipt across the room urder something. It was with the clothes to be returned on a chair before they moved it. When they left some of the stuff on the sheet it looked like they hadn't been done. The papers they gave me said the customer was to look over everything and check it off before they left if they did it but they did not give me a chance to check. I think it was extremely expensive for what they did. I live in a 2 relitively small bedrooms, 2 extreemely small bath, den, kitchen,extremely small dining room townhouse. I had to get a more expensive plan for them to change 1 bed. Due to my disability I cannot change sheets. They did not return my calls, ignored my messages, and when I finally got them and wanted to cancel the still wanted to charge me when they knew a month ahead of time. They had told me I can't change it not that I'd be charged. The assestment appointment they were over an hour late and didn't call for an hour then when she did she said she was with a client.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$140
Response from The Mop Squad
It is true we were late for your estimate and you were called with a sincere apology. Sometimes things happen that we can not help. During your estimate you were advised that our business hours were Mon - Fri 8-5 and you were hesitant about supplying us with a key since your work hours were the same. We discussed our bond and insurance and you then provided us with a key. You then signed a service term agreement that states you may cancel your regular service at any time for any reason. The only thing you are responsible for is your initial cleaning because we have to hold a 4-8 hour day for you to have your first deep cleaning completed. It then goes on to say if you do not agree to be responsible for the initial cleaning whether or not access to the home is granted ( meaning if you decide to cancel or we come for our scheduled day's work and you do not allow us in) the customer may decline and no signature is necessary. You did not decline. You accepted. A week in advance of your initial cleaning you called to cancel because you did not want anyone in you home while you were away. This left us no time to refill that spot. You were reminded that companies do have policies and you would still be responspible for your initial cleaning as agreed upon and signed on by you and the Member. However because we value our customers and always go the extra mile to satisfy our customers we cleaned your house, as you stated above on July 11th 2009 which is on a Saturday when we are closed. To date you are the only home the MOP SQUAD has cleaned on Saturday. We wanted you to receive the service since you had to pay for anyway. I do not know any one else who would do that. In respose to not putting things back- nothing had a place. We ask that you pick up before we arrive so that items are not misplaced. If you decline to do so then we will move it to clean because that is what we were hired to do. Furthermore an initial cleaning checklist was filled out and handed to you with everything agreed upon completed. If our company had it to do all over again we would do it the same way. We were ethical, upfront, and moral. The pricing and policies are in black and white and they are read to you and left for you to read on your own. We are very suprised at this comment.
Patricia W.
08/2009
5.0
house cleaning
  + -1 more
It went extremely well, and continues to do so, because Ashley and Trina (the owners) listen to all comments from the homeowner and research any cleaning problem that may be peculiar to that house. Our house is rather large, and the price charged seems to be based on the size of the house and the frequencey of cleaning. When something minor is left undone, a phone call to the Mop Squad brings the owners to be sure the task is completed properly.
Description of Work: Weekly house cleaning, including: Dust, clean & disinfect counters, tables, sinks, cabinets, sweep/mop/vacuum floors, clean baseboards, clean appliances inside and out, toilets, tubs, showers, dust light fixtures, dust ceiling fans, inside windows. They provide all the cleaning materials and equipment.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165

    Contact information

    117 Bentridge Dr, Meridianville, AL 35759

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning,
    Floor Cleaning and Waxing

    FAQ

    The Mop Squad is currently rated 3.9 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    The Mop Squad accepts the following forms of payment: Check
    No, The Mop Squad does not offer free project estimates.
    No, The Mop Squad does not offer eco-friendly accreditations.
    No, The Mop Squad does not offer a senior discount.
    No, The Mop Squad does not offer emergency services.
    No, The Mop Squad does not offer warranties.
    The Mop Squad offers the following services: Cleaning - house, floor, polishing & waxing.

    Contact information

    117 Bentridge Dr, Meridianville, AL 35759

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM