WOODLAND HOMES

New Home Purchase: House was complete and advertised as "Move-in Ready". Basic construction quality was typical for houses in that price range. Builder's Contract: Problems started with a Woodland builder's contract. Basically, you sign away many buyer rights and agree to purchase/close on a house unless it is not livable. Don?t sign any contract without discussing exist strategies with an attorney. Believe me, they have. Upgrades: We ordered and paid for double ovens and a microwave package ? never installed prior to the closing date. Woodland agreed to install wood floors in the study and master bedroom - installed as requested and they looked great. Problems: After several walk-throughs, we noticed the kitchen cabinets were not installed with the usual tailored finish carpentry look. There were 3"-4" wood screws visible on the outside front edges of oven enclosures (Have detailed photos). Woodland was informed and asked to repair. After several rounds of inquiry about the cabinets and no action, they were perturbed and decided we were idiots and very strange (Still have emails they sent us saying we were crazy and bothering them too much, that's right they cc'ed us on their emails). Woodland's response shocked us. This was the worst example of customer service ever witnessed by anyone on the buyer's side. We were mostly ignored, however when they did respond, it was to insult us. No one called to ask us how things were going, no one sent us a schedule of activities leading to closing. No one seemed to care. After many attempts to get the kitchen cabinets repaired and the lack of progress on oven/microwave upgrades, we informed Woodland Homes of our desire to part ways. We immediately (next day) received a call from Woodland's business manager wanting to discuss the problem with us. During the meeting we received many apologizes and a Woodland Homes sales pitch, but no problem resolution. Woodland's business manager was informed at the end of the meeting that we still wanted out. Several days later we got a call from Woodland Homes saying they would legally force us to purchase the house, because Woodland's contract implied purchase unless house is not livable. Woodland indicated that the house was owned by an outside investor and they were concerned about interest payments if the house was not sold. Not sure, but the house may have been sitting for over six months. Woodland wanted to punish us for backing out and catching them on the wrong side of quality finish carpentry and good customer service. We walked away without earnest money, without our double oven, and a bill for six months of interest payments. Woodland's owner said he would give us a $10k discount on any future house purchase. No thanks we will pass on that offer ;)

NOT WELL WARANTY ITEMS STILL IMCOMPLETED