Valley Pools

They never gave me a date/time that they would come out. I called back after a couple of weeks then the same thing again. No date/time until some days later I get a call saying they are on their way. The weren't with Valley Pools, they were subcontractors. Got as far as turning on the filter and it was locked up. So all work ceased. Had the pump repaired and started the whole hurry up and wait process to have them come back out and finish opening my pool. Again, 4 guys just show up in my backyard-not the front door, take a look around, say it looks good to them and they leave. My pool was disgusting, so I called and asked to have them come out again and am told all they do is open it, getting it usable is my problem. They send me a bill for $250. Never again

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Called two weeks ahead of time to schedule a pool closing. The gentleman called me the day before and left a voicemail stating that I was the first closing for the next day and he would be there just before 8am. Needless to say, no one showed up. At 9:30am I called Valley Pools and the excuse was that he thought it was next week. Poor excuse when he left me a voice message the night before telling me he was going to be there the next morning. Regardless of that, I still needed them to come out so they told me that he would be there between noon and 1pm. Again no one showed up. So I called Johnson Pools and Spa which came out exactly when they said and for less money.

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Prompt and detailed during the estimate process. Very responsive to phone calls and answering questions. After a few months of enjoying our new pool, water began to accumulate under the liner. Placed a call to the owner and someone came out and pumped the water. A few weeks later it happened again. Now to the point where the liner corner was floating on the surface of the pool. I requested a meeting with the owner to come out and see what was happening. He came out and stated this was normal. He had someone come out and pump the water again. A few weeks later I recieved a bill for $100. Water continued to accumulate under the liner that spring and summer. Now phone calls would go unanswered or messages not get returned. I now have to pump water from under my liner once a week in the spring and summer. Do not believe this is "normal". I recently noticed a crack in the bottom/side of my pool. I've called and left messages with the receptionist but no one returns my calls. Very frustrated in dealing with Valley Pools especially with suh a large investment. I did not belong to Angie's List when I had my pool installed but given my recent and past experience thought it was worthy of a review.

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They have been good. They are reliable, reasonable, and had good communication.

In the beginning he was tentative and prompt. I paid 40% upfront to order the pool which came from th manufacturer Sun Pools in Brooksville, FL which was recommended by Ronnie Hughes and was told estimated time 4-6 weeks to complete. This was in August 2011...the pool install began about mid September 2011...upon the pool being put in the ground, I paid another $20K. They filled the pool about 1/4 of the way with water to help settle...and then it sat there for 8 months...I would call and call and call...they would come out and work 10-15 minutes then leave and the cycle would start again...call and call and call...I always called Ronnie Hughes...he always promised the crew would be out ...they would either not show up or work 10-15 minutes and leave. Over the 8 months period of time, the pool filled with water from the winter and spring months which it turned to green sludge with horrible smell, I would call and call...they never would come work on the pool installation but Ronnie would come by and throw chemicals in the pool to stop the smell and try to clear the water...which it never worked. During this time, there was no plumbing or filter system installed so all the water and misc. chemical sat stagnated in the pool for 8 months. Mid June 2012 they finally came out and began the plumbing and installing the filter system...then another nightmare began, we had to do the cleaning of the pool...even though Ronnie Hughes said they would get it all up and running...of course they never did...he sent one guy out who walked around for about 2 hours and complained about the work and left...he accomplished nothing. We cleaned the pool and had the water balanced based on the results from Valley Pool analysis...within a few days we noticed spots in the bottom of the pool...and I called Ronnie Hughes...he finally came out...and stated it had to be a manufacturer issue...within 2 weeks of that time, my beautiful dark blue pool turned milky white...looked like an ice-cream affect...leaving the matter in Ronnie Hughes hand because he said he would take care of it...March 2013..finally a manufacturers rep came down to look at the pool. Now please keep in mind...Valley Pool still had not completed the installation of the pool or the filter system... The manufacturers rep stated the damage to the pool was due to unbalanced water. He said it could be repaired for about $12K or he would give Mr. Hughes a formula to sand the pool lightly, buff and wax it...to see if it would help...it would take 2-3 men and a bout 3-5 days to complete...I never heard from Ronnie Hughes again. I wrote the manufacturing company and provided timeline pictures of the pool installation...the told me they had been talking to Mr. Hughes and the damage was due to unbalanced water. So here it is May 2013 , Valley Pool says the pool is swimmable But the pool is still incomplete and not functioning properly (plumbing and filter)...so I called another pool company to come out and do an analysis on my pool...well here goes another nightmare...I was told that the plumbing underground and above ground was to small for the size of the pool and that the filter system plumbing was configured incorrectly and the system installed could not handle the functionality of my pool. I was also told that the pool HAD NOT BEEN ELECTRICALLY GROUNDED and when they called the county to check on the inspection...Valley Pools filed but never had the pool inspected. My family and children were swimming in a pool with electrical lights that had never been grounded. I was also told they could not do anything about the underground piping unless I wanted to tearout my pool surround and patio and sidewalk...but I would need to purchase a new system and additional pump and they could not gurantee that the additional pump would work because of my underground piping issues. The other pool company noticed that the pool cleaner was not working properly...I told them it has always worked that way and Valley Pool says it is just that type of device...When he began to look at it...he said your problem is ...they assembled the device backwards...I had to buy all new parts to repair the cleaner. So almost $6K later, at least the pool is filtering that is about it...they said the pool was not installed correctly based on the size. My deck Jets, which Mr. Hughes installed never worked and he never would address the issue They were able to at least get them up and working but not to the capacity I paid for. My pool is a horrible mess not only color wise but the tile they broke during install, he never would replace...I did consult an attorney...I worn you about Valley Pools contractual agreement...read carefully...to pursue the manufacturer you must go to Florida courts/legal council. To pursue Mr. Hughes...I would recommend doing your homework. I accidently ran into Mr. Hughes on Sunday, February 17, 2014...I asked him when he was going to complete my pool and fix the discoloration issue...he just laughed, put his head down and said I was waiting on you and walked in another direction. Anyone that knows me, I am the easiest going most patient person..I have been building my dream home for 4 years...the pool is the focal point..and now thanks to Valley Pool...it is a horrible mess. I will never recommend Valley Pools and I will voice this everytime I have the opportunity.

Called 3 times for a bid to replace my pool liner but they never showed up.

Ronnie the owner was prompt for our meeting to discuss putting in a pool. We signed a contract that day. That was prior to the 4th of July. We planned on starting the pool after the 4th but rain and the fact that our money did not come in as expected moved our start date to August. I have to admit progress was very slow due to the weather. The quality of work was excellent. We had to have our septic lines moved and a pump put in that delayed the process further but we knew that ahead of time. Once they dug the hole for the pool it did seem liked it took awhile for the next steps. As September approached I did call or text a lot to see what the next step was and I hated to be a pain but I am sure the rain got them behind and I was getting impatient. Ronnie always came out when we called or returned our calls. Not everyone was as prompt. We learned to call Ronnie. Overall everyone was very friendly and we are very pleased with our pool.

THE FIRST DAY HE CHECKED THE POOL ITSELF AND THE PUMP FOR LEAKS. NO LEAKS DETECTED IN THE POOL RETURNS OR JETS BUT FOUND LEAKS IN THE PIPES GOING INTO THE PUMP AND IT APPEARED THAT THE PUMP MOTOR NEEDED A NEW SEAL. HE CHARGED $ 95.00 THAT DAY. HE INDICATED THAT HE WOULD COME BACK ON FRIDAY TO MAKE THE REPAIRS AND SAID IT WOULD COST US $ 95.00. HOWEVER, AFTER REPLACING ONE COUPLER ANOTHER LEAK SPRUNG UP AND HE ONLY HAD A $ 20.00 COUPLER WITH A VALVE; SO, HE USED THAT AND THE TOTAL BILL WAS $210.00. THE REPAIR WAS DONE AFTER SEVERAL TRIES. AFTER COMPLAINING TO THE MANAGER FOR THE POOR SERVICE AND THE HIGH PRICE, THE ONLY OPTIONS SHE GAVE US WAS TO GIVE US STORE CREDIT. AS SOON AS WE USE THE CREDIT, WE WILL NOT BE BACK TO VALLEY POOLS.

I asked for a quote and was given a price which included all labor and materials. Our pool was measured and I was promised that there would be no surprises or add on costs after the job was done. A date was agreed upon in advance due to their heavy work load at the time. John and his crew showed up on time and got right to work on the exact date they said they would begin. They had the old liner out of the pool and the new liner installed very quickly and when they were done, the only thing that indicated they had been there was the new liner. We filled the pool and we have been swimming in it since. They did a spectacular job and I would call them again in a heart beat. Very professional and very capable. The job was costly, but hey, it's a pool liner. What do you expect?

As always, we were warmly greeted. Our concerns and needs were patiently listened to, pool water samples were scientifically analyzed, and issues were expertly addressed with just the items needed to get our pool opened and ready for swimming. The installation at the time of purchase was completed on our timeline and within our budget with no pressure to gold plate the purchase. They have always been honest and ethical in our business dealings. I look forward to going to their store to ask questions or buy supplies. We are always greeted quickly and have never been made to feel like any question was stupid. Since we had never owned a pool before, this was important to us. We don't even look other places for supplies now. We know they will have what we need at a solid value. Craig & Amy

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. If you want a professional job at a good price, go with Valley Pools.

The quote amount was approximately $25000. He was very informative. The only reason we didn’t go with him was because we found someone that used basically the same products as he did but was a little cheaper, had good references and was reputable.

Any construction project in Alabama doesn't go without any problems. The key to keeping these problems from becoming a nightmare is to have someone like Ronnie Hughes be your contractor.

They were excellent. We were happy with everything.

I found them at the home and garden show. They were great and I would use him again.

Ronnie Hughes, the owner, John Neelly 'The Total Expert' and Bob Taylor 'The Pool King' are the most responsive, the most knowledgeable, and the best I have ever worked with in 40 years of buying and having pool concepts put into place. Call and ask for Mr. Bob Taylor. The company is in Athens, Alabama and Madison, Alabama. I can call any of the three individuals above anytime, day or night, and within 12 hours, any problem is totally solved. I have never had the first issue or question that was not given 200% correction and completion by the above three individuals. On a scale 1-10, with 10 being the best, the above three individuals are ranked as 11 each. You will not go wrong by working with Valley Pool.. Promise.

We use Valley Pool for all our Pool problems. We had problems with our liner earlier this year. It got flooded and ripped off on the site. They came out the day I called them, gave me an estimate ($600) and repaired it a couple days later. They also went the extra mile and cleaned out all of the dirt and scrubbed the sites and the stairs. They did a great jobAnd then our Pool motor broke a couple days ago. I called the office, the lady told me right away how much the motor and the pipes cost and their service charge. They came out just two days later and fixed it. What I really like about them, that they are really friendly and that they clean up after they are done! I will always use them, no question!