Shaffer Security Company, LLC

Shaffer Security personnel arrived on time and inspected our house LAN. Shaffer not only connected the living room to our LAN for internet connectivity they also made alterations to the LAN itself to improve its performance. When teh work was done the work area was completely returned to how it was originally. All the components were even connected and my wife commented that they were tested before Shaffer left. The work was done on time, in budget, and with attention to detail and pride in workmanship. I will definitely ask these guys back for any work I need done in their field or expertise.

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They were very good. They were very responsive. It's private-owned. They're very personable. They would know what to do. He's a veteran. When I called, he was out within the day. I paid $50. That was for the office call, the labor and the parts. It wasn't bad. The first time I called, he was so busy. He didn't call back. When I called the second time, he did apologize and said he was really busy. He came that day. He came right on time. I plan on using it him the future.

The service has been excellent. I have never had any issues. I would recommend them.

They do a good job with installation and support. There was a pretty good deal with the installation and the monthly charge is very reasonable. We have had them for three years and we ae pleased with the service.

They called me back, that's a thing I like. They seem to be really reasonable compared to other quotes that I've got.

They did a pretty decent job. Everything was installed quickly and seems to work. I was only a little disappointed in a few things: 1. I had been promised three keypads but they were only able to install two (apparently the system can't handle three). I can't blame them for how the system is designed, but they should have known what it could and could not do. During the install is not a reasonable time to learn that you won't get what you expected. They did give me an extra fob and promised to refund the difference for the third keypad. That helps my opinion of them. 2. The quote included a "control box" and a "battery backup" but after the install I found that those two items were just features of one of the keypads. I'm getting what I wanted feature-wise, but I feel a little mislead by the quote. It sounded like they would be replacing the old control box with another, and they weren't. Apart from those minor issues, I was pleased with the purchase.

They were very good. Their estimate was better than just about anyone else in the area and they were very quick and very easy to work with. They found some things that were wrong in the attic, which was not related to their work. I had someone to check it out and it turned out to be something that needed to be fixed, so I was glad that they pointed it out.

They were very easy to work with. They actually helped me order the parts online to get exactly what I needed then only charged for the labor. They diagnosed the praoblem quickly. In fact the Mother board of the unit I ordered was defective so they contacted the company directly as a dealer and had it replaced at no extra charge to me. I will definitely use them again.

It turns out the Owner / Lead technician took a contractor job in Iraq and left a family member in charge. Sadly, he will be diappointed when he returns. I asked for a flush mount box, so they charged me extra to cut a hole in my drywall and put a surface mount box in the hole with two dry wallscrews. I had to find the manual for the DSC system on line, then call them back to turn on features that were stock but were left off. They did not seem confident with the system. It seems to work okay, but was installed sloppily. They had to use a battery powered sensor on one door because they couldn't figure out how pull the wires. Two window switches were just stapled to the frame and not pulled thank goodness for curtains. Overall a disappointment. The coworker appologized but was not aware of the change in lead technician. I will have the majority reworked after the one year service contract runs out. The lables for the different sensors is hand written and barely legible. Overall they are extemely nice people, It seems that maybe they need better leadership.

Everyone involved was courteous and professional. They cleaned up behind themselves, and explained to me how to operate my system once it was all connected to the TV and other components. I would highly recommend this company for this kind of work.

Shaffer were asked to quote and initially did not make it into the final 3 list I was considering as they could not fit me into their schedule. However, before I signed with another company, they called back with an opening. Their quote was mid pack price wise, fair, but not the cheapest. Art and his team arrived on time, were responsive to calls and completed the work as required. Their work was accurate and fully tested before they left and everything is still working as required.