Reviews
4.03 Reviews
Showing 1-3 of 3 reviews
Ricky L.
08/2015
cable tv service
+ -1 moreunknown
Description of Work: They listen to the customer and have adequate staff on site to minimize wait (usaally less than 5 minutes if you need to go in to their office.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| punctuality |
Yes, I recommend this pro
$20
Daniel R.
02/2015
cable tv service
+ -1 moreWorst cable+internet services I have ever had. Before moving to Huntsville, I was with a provider paying $49/month for 50mbps and basic cable. With WOW (Knology), I was paying $104 for 30mbps and basic cable. Customer service is terrible, and they add on all sorts of fees that are a nightmare to get rid of. It was $104/month to have the 30mbps (sometimes my speeds are only about half that and I've had days with no service at all) and basic cable package- at least $20 of that were in fees: modem rental (despite the fact I had my own modem and had to call to cancel this multiple times because it kept being re-added to my bill), a $10 'protection fee'- (get rid of this asap because it doesn't protect you from anything really), and 'other' misc service charges. When I called to cancel the cable, I was guaranteed a monthly $39.95 payment (I do have the receipt that says this, but customer service then denied it)! With fees, I now pay $62/month just for the 30mbps internet. Unbelievable! My apartment complex only allows us to use WOW. I can't wait to move to switch back over to my old provider! I will never recommend WOW and can't believe how they can and will rip people off so badly.
Description of Work: Called to cancel cable in cable & internet bundle to save money
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$61.99
GINGER P.
02/2012
internet service, cable tv service, landline phone service
+ 1 moreI have very little downtime with their products and when I call, they come out relatively quickly. So far I haven't had any problems with them.
Description of Work: I had Knology install phone, cable and internet into my house.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
Contact information
unknown, Madison, AL 35757
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
TV Service - Cable,
Phone Service - Landline,
Internet Service
FAQ
Knology is currently rated 4 overall out of 5.
No, Knology does not offer free project estimates.
No, Knology does not offer eco-friendly accreditations.
No, Knology does not offer a senior discount.
No, Knology does not offer emergency services.
No, Knology does not offer warranties.
Contact information
unknown, Madison, AL 35757