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HOME DEPOT

Windows, Hardware & Home Improvement Stores, Doors,


Services we offer

APPLIANCES, BATH, BUILDING SUPPLIES, ELECTRICAL, ELECTRONICS, FLOORING, FURNITURE, GARDEN CENTER, HEATING & COOLING, HOLIDAY, HOME DÉCOR, HOME FITNESS & RECREATION, KITCHEN, LIGHTING & FANS, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, POWER TOOLS, STORAGE & ORGANIZATION & VALUE CENTER.

Reviews

4.320 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
25%
3
5%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.4
punctuality
4.6
Showing 1-20 of 20 reviews

Sandra L.
07/2016
5.0
replacement windows, home improvement stores
  + 0 more
bought items that I needed
Description of Work: did not use

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James T.
07/2015
5.0
replacement windows
  + -1 more
Everything went well. Installers were on time and very helpful getting rid of the old toilet. Will definitely use again.
Description of Work: Installed Vormax toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Lincoln H.
03/2015
4.0
replacement windows
  + -1 more
everything went very well no problems whatsoever I would use them again
Description of Work: carpet installation

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

James T.
07/2013
4.0
insulation
  + -1 more
Everything went well.
Description of Work: I used Home Depot for insulation.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Emile G.
04/2013
5.0
countertops
  + -1 more
The contractors were very good. They measured it and it came out perfect. I need them to come back and do the back splash because I did not like how the guy did it.
Description of Work: Home Depot put in new quartz counter tops, sinks and faucets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Glenda M.
03/2013
5.0
replacement windows
  + -1 more
They did a good job. We have had them here three times. I have thirty three windows in my house so I did not buy them all at once. The guy that came by the house was very cordial. He did all of the measurements and told us exactly what was going to happen. Then the workers came out later to put them in. They were very good and efficient. They did not leave a mess behind. I will use them again.
Description of Work: I bought new windows from Home Depot and had them install them in my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Donnie H.
06/2012
5.0
lawn mower repair
  + -1 more
I had already selected the mower I wanted from consumer ratings and relative prices. A clerk saw me looking at the mower display and after findng out I had selected said she would go get a cart to get it out to my car. She came back with the cart, loaded the lawnmower, went through check out with me, then pushed the cart out to my car and helped load the mower. She was knowledgeable, helpful, and an excellent rep for the store.
Description of Work: Purchased self propelled lawnmower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

paul C.
06/2012
4.0
greenhouses
  + -1 more
My overall experience with them has been good. I'll use their services again in the future.
Description of Work: I purchased some plants at Home Depot.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0

Yes, I recommend this pro
$50

Illene T.
05/2012
5.0
replacement windows
  + -1 more
From beginning to end, the various representatives from Home Depot very helpful and efficient. Each stage was completed the time promised or earlier.
Description of Work: Had 12 windows replaced with new energy efficient windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,179

David S.
04/2012
1.0
carpet installation
  + -1 more
We had two problems with our carpet. The Mohawk carpet we were sold was said to be stain proof and great for people with pets, but we have found it to be very bad with respect to stain removal and it generally looks dirty all the time. We've had it professionally cleaned TWICE within the first 6 months of owning the product and that did not help at all. We also had a problem with where the seam was located in our living room. First, Home Depot sent out a guy to measure the carpet. This is where the seam problem started. Our old carpeting had the seam in the living room under the couch. The guy who did the measuring measured the carpet twice and decided to put the seam in a different place (in a high traffic area in the middle of the living room). Apparently this helped us to save about $50 on carpet cost. They made us sign something which said it was okay to put the seam in that place (we are not carpet installers, so we really had no idea what this meant...but learned later that we could've told the guy to keep the seam under the couch). The next team that came in were the Romanoff floor covering subcontractors. They installed the carpet. They were very nice guys and seemed to know their stuff. Before they left, we could already see that the seam in the living room was not sitting correctly. The installers came back in and tried another tactic, but it still looked pretty bad. Apparently all of the carpet fibers were lined up as they were supposed to, it was just a bad place to have the seam since it was a high traffic area. We were assured the seam would settle down after time. We waited two weeks (as suggested), then had Romanoff come out again. They then had their installers come back out to try to tap down the seam. That didn't work. The next time out the supervisor came out. Nothing productive came from that visit. We waited another 3 months and called them again and they sent a very nice rep from the district out (Bryan Artioli). Bryan was the fifth person from Romanoff to come out (Again, Romanoff is a sub to Home Depot. They do the installation. I am not sure if Romanoff also employed the man who did the initial measuring of the carpet .). Bryan is trying to get HOme Depot to authorize the reinstallation of the carpet with the seam under the couch. It's been about 2 months since his visit, so I'm pretty sure we're out of luck. However, Bryan did have the right attitude and was trying to make sure he did whatever he could to resolve the situation. I believe he is hitting red tape at the corporate level of Romanoff and Home Depot. That said, we will probably replace this carpet next year with something else. We saved our money for years to be able to pay cash for the initial carpeting (might have had some recourse if we had used our credit card, but we didn't use the card to purchase the carpeting). I would not use Home Depot again for carpeting. I would use another service where the installer and the provider of the carpet are in the same company. Perhaps someone like Kemp's. The situation with Home Depot has been a real pain and has required me to take about 5 to 6 hours off from work (an hour for each visit). The cost of those hours far outweighs the $50 in carpet cost that was saved by putting the seam in the high traffic area. Hope this review helps someone before they make the same mistake we did. UPDATE (August 30th, 2012): So now it's about a year later and we still haven't had any success with Home Depot. We did have an independent evaluator come out that was sent from Mohawk carpet. We gave a sample of the extra carpet to the guy so he could have the Mohawk lab test it to determine if, in fact, the stain proofing stage was missed (which is what we think happened). Periodically we get a call from Home Depot asking us about the claim on the carpet and if anything has been done (apparently Mohawk and Home Depot do not talk to each other when these claims come about). I have already spoken to another company about replacing the carpet. Again, it's still new...but looks dirty most of the time (especially in the bedroom since that's a high traffic area). We will probably have to cough up the money for the next batch of carpeting ourselves. However, the Carpet One folks on North Parkway in Huntsville, AL seem to be pretty good (the new company we're going to use). They have the carpet and the installation based out of the same office (employees of the same company). Again, would stay away from Home Depot AND Mohawk carpeting. Just another note: We recently were on vacation and saw our exact Mohawk carpet in the condo we were renting. It looked as bad as ours at our house.
Description of Work: Measure of carpet to be installed. Installation of carpet. Follow-up after the installation was performed.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

$3,000

Angela L.
04/2012
4.0
doors
  + -1 more
I liked their product and the price was pretty competitive.
Description of Work: They installed doors for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,500

Sharon Y.
02/2012
4.0
countertops, plumbing
  + 0 more
Our experience was very very good. They had a subcontractor that came in and did the work. We had no complaints at all. He was very timely and his work was very good.
Description of Work: We did some remodeling in our kitchen with Home Depot. They installed a very high quality counter top and a granite double sink. In the past they have installed a Jacuzzi bathtub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Janet C.
01/2012
5.0
replacement windows
  + -1 more
Home Depot has the whole process all streamlined. I had to choose which windows to replace in my house and then choose which type of windows to do replace them with. I got something with a lifetime warranty so that while I'm in the house, Home Depot will replace the windows no matter how they break. I had an excellent experience with them. The price may seem high, but you have to keep in mind that I have that lifetime warranty. They still look great and seem new after 7 years. They are well insulated, and it made a big difference in the comfort level and noise level in my house.
Description of Work: Window sales and installation in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Marc S.
10/2010
5.0
pool cleaners
  + -1 more
See above.
Description of Work: I checked with this company this morning concerning spa service and repair and was told by the representative that the company did not do this type work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeff B.
05/2010
5.0
doors
  + -1 more
They were delivered on time and I was very pleased with Home Depot.
Description of Work: I special ordered doors from Home Depot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Pamala D.
10/2008
5.0
gas grill repair, lawn mower repair, pool cleaners, home improvement stores
  + 2 more
The sales associate was extremely helpful - especially for someone that doesn't work on commission. They really need to pay those folks better! Anyway, the delivery was also great (timely, professional). I would recommend having them take the wooden crates back though.
Description of Work: We purchased a lawn mower, weed eater, grill, patio furniture, and power washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Kristen B.
08/2008
3.0
home improvement stores
  + -1 more
I think the price was too high. The did have to reschedule once for the installation. The guys that came to install the carpet were fine and did the job fine. The guy that came out stated that he could use the tag strips that were already there. They then ended up charging us for new tag strips, so we had to get that charge taken off. They also advertised for $99 installation but then charged us for the pad and other little things. I feel like they tacked on a lot of additional charges that we were not told about. I would not use Home Depot again for carpet installation.
Description of Work: We bought carpet from them and they installed it. It was for two bedrooms.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$1,000

DENISE H.
10/2007
2.0
siding, home improvement stores
  + 0 more
It took over 3 months to get started. The communications with the installation manager in Nashville was very poor. The work done by the installers was excellent and I may use them again (not working for Home Depot anymore). They seemed very disorganized, and someone even mentioned a lot of turnover and reorganizations within the group. No post-service survey was sent although a letter was received saying it was on the way. I won't use them again although I will buy items from the retail store.
Description of Work: I enlisted the services of Home Depot Home Services (separate group than retail stores). It was a small siding job (over front door, dormer, chimney).

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0

$2,027

CHARLES B.
07/2007
5.0
home improvement stores
  + -1 more
The job was well done. I am very satisfied.
Description of Work: Vinyl siding installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

ERNIE J.
06/2007
5.0
garage doors
  + -1 more
The serviceman showed up on time. He was extremely courteous and competent of his work. I thought the price was very reasonable in comparison to other companies.
Description of Work: I purchased a new 1/2 horsepower garage door opener for my double car garage. Upon purchasing the item, the salesperson stated that I could have it installed by Home Depot. I opted to do so.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

    Contact information

    4045 LAWSON RIDGE DR, Madison, AL 35757

    www.homedepot.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Hardware & Home Improvement Stores,
    Doors,
    Pool and Spa Service,
    Lawn Mower & Power Tool Repair,
    Countertops and Backsplashes,
    Greenhouses/Nurseries,
    Siding,
    Plumbing,
    Insulation,
    Gas Grills,
    Garage Doors

    FAQ

    HOME DEPOT is currently rated 4.3 overall out of 5.
    No, HOME DEPOT does not offer free project estimates.
    No, HOME DEPOT does not offer eco-friendly accreditations.
    No, HOME DEPOT does not offer a senior discount.
    No, HOME DEPOT does not offer emergency services.
    No, HOME DEPOT does not offer warranties.
    HOME DEPOT offers the following services: APPLIANCES, BATH, BUILDING SUPPLIES, ELECTRICAL, ELECTRONICS, FLOORING, FURNITURE, GARDEN CENTER, HEATING & COOLING, HOLIDAY, HOME DÉCOR, HOME FITNESS & RECREATION, KITCHEN, LIGHTING & FANS, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, POWER TOOLS, STORAGE & ORGANIZATION & VALUE CENTER.

    Contact information

    4045 LAWSON RIDGE DR, Madison, AL 35757

    www.homedepot.com