As someone who grew up around construction, I knew that the only way we would get the kind of quality we wanted in a home was to build one ourselves. After interviewing multiple contractors, Mr Tim Helton was the obvious choice. From our first meeting, he exceeded all of my expectations. He was happy to join us on meetings with the drafters as well as to evaluate any land purchases we considered and give us his professional opinion. His extensive experience was an invaluable asset throughout the buying, designing, construction loan, and building process. I personally visited the building site almost daily and he was always quick to answer any questions I had. We incorporated some design changes during the build which were handled quickly and exactly as requested. There were never any unexpected charges or fees as he always made sure we understood all of our options before decisions were made. Mr Helton excels at communication. He is always thorough and always makes himself available. We had many late meetings to accommodate our work schedules. I was also amazed at the relationship he has with his teams and suppliers. Mr Helton demands the best from the people working for him and they respect him for it. Any time we had a problem, we could talk to him and he’d handle it. When Mr Helton says he will take care of something, you can rest assured, it is going to be handled. He was always there to give his professional advice, time, and help. He even went above and beyond to help us with third parties we worked with. Even going so far as to redo part of our encapsulated crawlspace when we had trouble with our termite bond a year after moving in. Mr Helton is a special breed of person. He is trustworthy, honest, great at communication and takes extreme pride is his work. We have now lived in our magnificent home for over a year. He has gone above and beyond to ensure that we are thrilled with our home and that everything from beginning to end has gone smoothly. He is the only builder I know that returns after one year, not only to honor warranty, but to fix any and every minor imperfection or nail pop that resulted from the new home settling and drying out. We have received endless compliments on everything from the beauty and craftsmanship of the house to how perfectly smooth the drywall and trim are. If you are looking closely, you can find details that I would have never even considered. Every inch, finish, and detail is treated with the utmost care. I’ve been beyond proud to show off my home and would (and have) recommend Helton Inc to anyone. We plan to build a guest house on our property in a few years and I won’t consider anyone else for the job. We have been blessed to have found the best builder in the business.
Description of Work: We hired Helton Inc to build a custom home. He was with us through the drafting process, where he was happy to join us for meetings with the drafters and offer his opinions. He checked every land purchase we considered to give us his professional opinion on the quality of the land. He even helped us through the construction loan process. In October of 2015 we finally broke land on our new home! Helton Inc did all of the work and even supervised the third party pool contractor. We did have a few change orders during the process which were all handled easily. In July of 2016 we moved in. Towards the end of 2016 we were informed that Cooks Pest Control no longer intended to honor our termite bond past the one year agreement. This is because we have an encapsulated crawlspace. They knew this while we were building and said we would be grandfathered in as one of the last of these types covered, then went back on their word. Even though our contract was up with Mr Helton, he worked with Cooks to find a solution. The solution was to scrape the top 6 inches of foam insulation from all over the crawlspace and replace with batting insulation. Helton Inc had the work done and approved by Cooks and took all the cost on themselves. This was in no way required on their part which is amazingly beyond and above the call of duty in our opinion. We have now lived in our new home for 13 months. This week workers have been back to cover anything needed under warranty as well as to fix any nail pops and minor cosmetic imperfections from the house drying out and settling over the year. Amazing.
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FAQ
Helton Inc. Custom Home Builder is currently rated 5 overall out of 5.
No, Helton Inc. Custom Home Builder does not offer free project estimates.
No, Helton Inc. Custom Home Builder does not offer eco-friendly accreditations.
No, Helton Inc. Custom Home Builder does not offer a senior discount.
No, Helton Inc. Custom Home Builder does not offer emergency services.
No, Helton Inc. Custom Home Builder does not offer warranties.