Continental Roofing Co

Zee, the salesman, was very good at communicating exactly what was going to happen and when. His workers worked into the night to finish the repairs as the rain was beginning. Clean up was good.

Leland came out and gave us an estimate. He was very, polite and very thorough. The price was reasonable.

We have used this company before for small repairs and they always did ok work, but we had a storm and needed a full replacement so we hired them. They didnt even offer us color choice and vents. They rippedmy yard apart and destoyed my gutters, they didnt pick up nails! so yeah nail in thr tires of my wifes van, thank God my family wasnt killed! After having isnpection done on the roof they used two different colors and did a poor job! Yeah, its a mess! My wife feels they used here since i wasnt around!

Professional, friendly, good value for price charged, on-time as committed.

Continental was replacing 5-10 roofs a day, working 7-days a week for months after the 2009 hail storm. Salesman was very professional and reviewed all of my options including shingle colors, ridge vents, upgraded shingles, etc.. I stayed with the standard shingle, but in retrospect should have upgraded to the architecture shingle for the minor cost upgrade...Next time. In fall of 2010 I started having water come in around the fireplace and run down the wall. I contacted several brick contractors and received quotes of over $1000 to "repair" fireplace and to repair dry wall. They tried adding mortar to all of the cracks in the fireplace bricks and to seal the metal exhaust of the fireplace. None of the repairs fixed the leaking. I finally got up on the roof and sprayed the roof with water hose and found that the water was actually coming in through the flashing under the shingles around the fireplace, not the bricks or fireplace. When I called them two years later they promptly showed up and investigated the leak. They owned up to the issue and corrected the problem, which is what an A+ company does. Continental was very professional and quickly fixed everything under warranty, including the drywall damage and damage to the fireplace mantle.

The roof was replaced on the house as part of the agreement to purchase the house. I bought the house and there was a problem with the flashing and they came and repaired. I noticed later that the roof was wavey. I was having some lighting installed and was told by the electrical contractor that water was coming in as I had ice hanging in my roof. At the time I only had a tiny opening and I couldn't get in to the space myself, so I contacted Continental and they sent someone out and said there was not a problem. Then I contacted them again and they said there wasn't a problem. Funny thing is that the roof warranty was only for 3 years. I found that to be odd. Needless to say I had numerousl contractors come out and tell me I needed repair to my roof. Since there isn't any storm damage, I am having to replace the roof out of my pocket. I would not recommend this company to anyone.

I worked with Continental Roofing to provide mostly construction services on a foreclosure my wife and I bought. There were warning signs at the outset that I should have picked up on and thought twice about using these guys. The job continuously got delayed initially but to be fair, I told them I was OK with that the time. The original group that Continental contracted the work through did a poor job and to Continental's credit they brought a different group in to fix the wrongs. Where it really gets bad is a year or so later we started to see signs of water intrusion near the chimney. It progressively got worse as I tried to diagnose the problem myself and address. Finally, I decided I needed to have someone come in and remove shingles and siding from around the chimney to find out where the water was coming from. I first approached Continental since they did the work and asked whether or not they would cover it if there was a problem found. I was told that this job was not warrantied; nevertheless I thought if there was an obvious installation issue they would "own up". The rep that I called agreed to meet me at my house at a designated time to inspect the chimney. I took off of work (30 minutes away) on a Friday, drove home and nobody showed up. I had the gentleman's cell phone number and called repeatedly leaving a voice mail a couple of times. No response. Not on Friday, not through the weekend, not until the next week when I called the office and complained and even then it took quite a bit of time for them to get back to me. At that time, I decided to call a more reputable company to come perform the work. When they did they found that the flashing on the back side of my chimney was "pieced together" as if whoever put it up didn't want to take the time to go to the home improvement store and buy a single sheet of flashing. It was a very "rigged" job with seams for leakage and it didn't extend far enough up the chimney, Long story short, it cost~$1000 to fix the problem and repair the drywall. I called Continental to see if they'd be willing to cover some of the cost. Of course, they wouldn't call me back until I threatened to go on Angie's list and tell my story. When the gentleman called me back he would not take any responsibility saying that they did not replace the flashing or shingles but only replaced the siding on the chimney. While I agreed that might be true as I did not remember if they did anything with the flashing, I do know that they stripped my chimney completely bare (and I happen to believe they did the flashing too). Nevertheless, even if they didn't install the flashing there's absolutely no way that the individual doing the work did not see the pieced together flashing and if he was reasonably good at his job he would know that something needed to be done. Bottom line, these guys consistently showed the inability to be punctual or responsive. The work they did was wrought with problems, and in the end they refused to acknowledge any responsibility for it. Absolutely no way I would ever use them again or recommend them!

Continental Roofing came out and did the work in May. I wanted to be here when they did the work, but due to a scheduling error on their part they did it when I wasn't here. I hope I received what I payed for that's why I wanted to be home when the work was done. Their paperwork says no extra shingles will be left, but the representative he would be happy to leave any left over shingles. None were left, I don't know if any were left over because I wasn't here. Lastly when I was sent the warranty to sign some of the details were incorrect. This was corrected as soon as i pointed it out. Despite all of this the roof looks good and there have been no problems with it to date. The real problems with their work are with the siding repair. To date the job is still uncompleted. The representative I had been dealing with said twice someone would be out to complete the work. Now I am told he no longer works for the company. I have called their office twice since. The first the receptionist said someone would be in contact with me in a few days. The second I had to leave a voicemail. I hope is is resolved soon. Update to above: The next business day after I posted my review I was contacted by Continental asking how they could resolve the problems with my siding. We arranged a time to meet so I could show them the problem and the work was completed to my satisfaction in about a week. Still no known probllems with the roof.

This is an update. See my review of 2014-07-17. The response from Continental to my earlier review is true and accurate. And I have the same question to Angie's List "Why is is so difficult to remove a review, especially by the ORIGINAL reviewer???

The first problem that we had was with the salesperson. He asked us to pick shingles for the new roof and our reply was, "Exactly what is on there right now." We previously had 3D roof shingles that used nice variations of light and dark charcoal. The provider did install 3D charcoal shingles but they are all the same shade. The new shingles work functionally but look cheap compared to what was there before. The second problem was that my A/C lines were damaged during the installation. They did provide a 'What to Expect' handout that stated that the customer was responsible for checking the distance between the line and the roof. I did inspect it but I missed an 8 inch long area of the line that was too close. They refused to take responsibility for any of the damage since they provided the handout to me in advance. The signed contract made no mention of the responsibility of A/C damage falling on my shoulders. They treat the handout as a legal document even though you do not sign it. If you use them make sure you do all the steps 100% correctly. The third problem was that the owners were condescending and combative when they contacted my wife about the A/C issue. In my conversations they were more professional but they refused to compromise at all. I would have been satisfied with splitting the cost of the A/C repair with them ($500) but they were not willing to even take $250 off the roofing bill. The fourth problem was after the job was over they left materials in my driveway for 4-5 days after I had paid them in full for the job. I finally had to call the salesperson and tell him that my driveway was not their storage facility. The fifth problem is that I am still finding nails around the perimeter of my house over time in areas near bushes that were not passed over adequately with the magnet. I realize they cannot get every single nail but it is still frustrating. The sixth problem was that the final cost of the job was 10% more than was given to me in the initial estimate. To close I will say that the roof is functional with no leaks or loose shingles that I can see. The roof was replaced quickly (2 days) and the workers who performed the job were polite and hardworking. Aside from the temporary storage and nail issues the cleanup was sufficient. However, given all the other issues I would not recommend them.

We were very satisfied with them. We were very happy with the work they did. They did it quickly, efficiently and effectively. Their pricing were on par with everybody else that estimated it. They were not particularly overcharged or undercharged.

It went very well 2 1/2 days, they clean the area and disposed of all trash. Looked good and has not leaked. His men were hard workers and left the area spotless. He was with his crew at least 50% of the time. This was when there was a lot of storm damage to this area of Shreveport.

Called on Wednesday, Dec. 12, needing an estimate for a leak. She said they could send someone out Thursday, I told her it wasn't good for me because I had an appointment, so she said someone could come out Friday, and I said that was good. She said the guy would be there at 2:00 p.m. They never showed up, never called. After reading their reviews, I'm glad they didn't show up.

Continential provided a replacement roof on my home. They were very professional coordinating the work with my insurance company. They did all work within the allowed funds. The workers were extremely efficient with the work, came as scheduled and cleaned the premises before they left. They provided a thorough inspection with me before asking for final payment.

They were very professional and did a good job cleaning up. They did the job in a timely manner.

Continental replaced a storm damaged roof on my property in Harvest,Al. The original roof they installed had issues with a color variance in the shingles. The represntative, Ross assured me that this happens occasionaly and that Continental would stand behind their work and this problem would be fixed. Ross told me that the process of getting the shingles replaced would take up to 6 months. Long story short after many months of conversations with the owner of Continental (Garret) and other conversations with the factory shingle rep. the roof has been replaced again. Although this was not something I would wish on any roofing company or property owner, Continental and Garret the owner came thru for me. Garret personally supervised the re-roof and even upgraded the original 3 tab shingles to architetural grade shingles at no additional cost. Very professional service in a not so good situation. I will be using them in the future.

After the Insurance company gave us the money to do our roof, we didn't hear anything from the company until we called a couple of times to get them to come out and do our roof. When they came to replace the roof, they sent a crew that spoke no English and we could not understand anything they were saying. They did not work clean and there were nails everywhere and one of us stepped on a nail. They dropped nails in our pool that they promised to cover. When we brought this to the company's attention through another phone call, they told the crew to clean the pool but they didn't get the nails out which in turn caused damage to liner. Once the project was over we refused to pay our final bill because our roof was wavy and not done correctly and we had damage to our pool caused by them.. After numerous emails to the owner trying to get him to come look at our roof and how poorly it was done. The owner refused to come out and sent someone else out to look at it and we were given a hundred excuses on why our roof looked so bad. And he refused to take responsibility for the damage to the pool. More emails later, the owner still refused to look at our roof and put a lien on our property, saying we refused to pay the balance because we just didn't want to pay for the roof. I finally had to send through a 50th email a copy of the final payment check and told the owner if he wanted the final payment he had to come look at our roof. He came out and looked at the roof and did agree that there were some things on the roof that could have and should have been done differently but did not offer to do anything about them. We just said take the lien off and take your money and we would never, ever recommend them to anyone here in Anniston EVER again. The Company has since left the Anniston area, but still operate out of Huntsville Alabama. I would pay a little more than ever use this company for anything period. If you want to see an example of their work, come look at our roof. The pool liner has since been replaced. The owner and the Company could have had a good review if they had just done one thing......Take Care of your customer.

We were very satisfied with their work and the cost.

Well at this point and time I went and looked up the paper I signed and read it and indeed it was a contract with them. Also this contract had a clause that after 3 days you have to pay 15 percent of the bill to buy them out. At NO point and time was I told this was a contract nor was this gone over with me and told to me that this was a contact in any form or manner. Let me give you a little background on myself. I am on disability recovering from cancer and am on heavy medication which impares my judgement and my actions. My day is spend in bed and in pain 80 percent of the time. Well I looked up their website and sent them a letter of what happened to me by them and expected to talk to someone about this. No one ever called and I called their office and discussed this with their office manager who told me the owner was not there but she would give him the message. I waited about one week and did not hear from them and I called back again. I was told the owner was not in but had thought that he had called me already. I told her no and she said she would give him the message to contact me. Well the owner did call me back this time and he was very Arogant and was very opinionated and did not believe what I was saying that the men who came out would not do this. He then went on to say very arogantly that his contract is iron clad that his lawyer said it would hold up in any court. He would not even listen to me and basically said either pay or you'll be taken to court. Well I don't have the deep pockets like some big company's and am just a poor person living on a fixed income so I could not fight this in court nor could I afford a lawyer to fight this. I called the anniston office and told them I would pay the buy out fee and they showed up the same day. I asked for a receipt and he did not have one. He said that his office will send me one. I did put on the check "paid in full" . He took the check and left. Well after almost 2 years I am still waiting on my receipt from them. Good thing I put paid in full on my check. Now, this is how I was treated by them and is in no way of the quality of work that they do. This is only the professional attitudes of the men that I had dealt with on a personal level. I felt like i was lied to and tricked into signing a contract.

Overall they did a OK job, but there were a few issues. I have skylights, and one evening I got home to find nails, water, wood pieces, sawdust, etc. on the floor/couch/coffee table in my great room. Apparently they had removed,and then reinstalled, my skylights during the day, and did so without any regard for the inside of my home, or giving me a heads up so I could put some plastic down to protect the inside of the room. Also, I had an issue with the skylights leaking after they were done. I had to call them back twice to redo them as there were continued leaks.

They were really great. They were very organized and gave us written information on their company and pretty much laid out everything they were going to do. The owner of the company came back a few day later for an inspection to make sure his workers had done things properly. They are very easy to work with and very nice.

The pricing was fair. They were professional. I would use them again if needed to.

They were able to get Mark out for an estimate on the same day I called. He was very friendly and knowledgable. Out of 4 estimates he was the only one who pointed out an obvious issue on the roof (and cause of leak). It wasn't the best price but based on professionalism as well as online reviews, we went with them. They had us scheduled for a couple of weeks out but called one day saying that they had a opening in their schedule and could come that day. They had the roof replaced and everything cleaned up in under 8 hours. The job supervisor stayed on site most of the day, helping the crew (only leaving when materials were needed). The crew was courteous and clean. The job was well done. Mark met me there a few days later to walk through the work and checked on my concerns before taking any payment. I wanted to use them again for some siding work but the quote was higher than we were comfortable with.

Everything went exactly as they said it would and they agreed to the estimate quoted by our insurance company. The workers showed up on time and completed the job in one day. All debris was removed promptly and there were very few nails that were missed during the clean-up process. We were very happy with how the roof looked afterwards and have recommended them to anyone who has asked.

They were very professional. They did a great job and I have no complaints