Disaster Restoration

The company completed all work efficiently, timely and work was done per the contract.

Excellent! At 6 pm on Feb 10, I came home to water running down my driveway. An upstairs toilet had been leaking for probably 3 or 4 days and saturated floors, walls and ceilings through out the house. They were at my house by 8 pm with a crew. They stayed until 3 a.m. pulling out wet carpet, drywall, etc. and installing commercial fans, etc. to dry it out. It took over 4 days to get the house dry and ready for repair assessment and estimating. Not because of them dragging their feet, but because the saturation was that bad. They kept me informed - said what they were going to do and did what they said. That is extremely important to me! I spent a month "negotiating" with my insurance company to get the repair costs covered. Tim C. from DKI (Pate) played a major roll in educating me AND in negotiating with the insurance company's assessor. I got what I needed to repair my home! Once the repair costs were agreed upon, Pate/DKI set out to pull in the appropriate sub-contractors as well as perform some of the repairs themselves. Jay was the lead on the project and was outstanding at planning, communicating and performing work. His crew was excellent as well. And they selected quality subs. As mentioned above, they were also great at scheduling and communicating and very, very tolerant of me asking questions, offering opinions, etc. They also moved all the content of my house down into my basement so work could be performed. The move to/from was fast, organized and worry free. Fragile items were handled with much care. In summary, their skills, professionalism, and customer service attitude made a very difficult situation as good as it could be. And my 23 year old home looks brand new thanks to the quality work they performed!

Don't have time for details but Pate did an excellent job in all aspects of a disaster flood in our home. I would hire them for work again.

They did an excellent job. They came out when they said they were going to they did the job, it was a very small job, but they didn't hesitate to come out and take care of it. And they did a beautiful job.

They located and repaired the roof areas that were leaking and replaced our woodpecker damaged chimney. The roof repairs took several months because after each area was repaired, they had to wait until we had rain to make sure that area would no longer leak.The chimney replacement was done as quickly as possible to make sure there would be no more leaks. After making sure that all repairs were complete they put up new drywall and painted all areas of our basement den that had to be repaired. The carpet was cleaned and replaced and all furniture moved back into place. Our deck was never stained and sealed after we built our house and was becoming dangerous to use. The new deck is amazing and makes the entire back of the house looks new. On both jobs the work done was meticulous and professional. The workers were always there on time and lunch breaks were within reason. When I asked for a few changes on the decking, they were able to accomodate those without a problem. Their attitude was open and pleasant. We have been quite pleased with the work done!

It went very well. Estimates were accurate. Workers were professional.

It was a pleasure dealing with the people at Pate and Co. from beginning to end. The estimator worked closely with me to make their estimate match my insurance estimate as closely as possible, even while adjustments were still being made to both. Once the work started, it proceeded smoothly and quickly. Pate's employees and their subcontractors did very good quality work and stayed in good communication with me. The parts of my house they worked on are better now than before, and they took care to make sure I was satisfied with every detail before we called the job done. As a new homeowner who was hit with a catastrophe I didn't know how to deal with, and after suffering bad experiences with other contractors before I found Pate, I felt I had a true friend in the rebuilding process in Pate and Co. I would highly recommend them to anyone needing similar work.