Window World Inc

Window World has a customer service problem. I would not use this company. I have reached out several times to try and address problems with our install. Six month plus delays. Showing up with the wrong sized windows, then expecting me to just accept their solution, without fully discussing it. The windows are lower quality than we were sold on. Some are bent warped, and some lock mechanisms are either cumbersome, or don't line up. Installers were great, but only showed up with a partial order. No communication when you call and leave a callback. No ability to enter the showroom to discuss. This went from a reputable business in town to one I would not recommend to my worst enemy. The owners should be ashamed of how far this company has fallen.

We are getting estimate now. However, we wanted an estimate on replacement of front door and to cover windows on side of door. We were told 12 weeks until work could begin. And, to cover the two side windows on the side of the front door, we were going to have to buy $1,000 of fiberglass even though we only need a very small amount due to the fact Windows World did not need it; but, we don’t need it either. I would have assumed this company would have extra Fiberglas on hand since they use the material for jobs??? So, the font door is out. We are waiting on an estimate for replacing a window. We were told the back four replacement would be around $800-$1,000; is this reasonable?

The best way to describe Window World would be that their service is between **** poor and unbelievable. So many things that would **** off the Pope. To make a long story short after signing a contract we were told it would be about 30 days to start the job. 30 days turned into 60 days. 60 days turned into 90 days. 90 days turned into next week, and next week turned into three weeks later. Each time it was we don't know who told you 30 days or 60 days, bla bla bla. They are like a broken record. Any way three months later they start the work and they got the color wrong, but Sue said screw it. I can live with it and I do not want to wait another three months. Their workers smashed bushes by laying ladders and siding on top of them. When I talk to the supervisor this moron tells me that if there is something that we do not want damaged we have to move it. Anyway they finished the siding, but did not have the new garage door or handrails and they told me they would be done next week. Well next week is now three weeks and not one word yet. In my opinion WINDOW WORLD ARE A BUNCH OF UNPROFESSIONAL LIARS WHO DEMONSTRATE ZERO PROFESSIONALISM AND ZERO PRIDE IN WHAT THEY DO.

When Window World came out to do our estimate in January we were very excited to get new windows. We were told that it the order would be filled in 4-7 weeks and that installation would take a few hours. March comes and they have the windows and so we planned our day out to be home when they were there. The installers come and we find out that half of the order was incorrect, the salesperson had written down three of our windows incorrectly. The installers installed the other windows and the door at that time. We were told that our correct windows would arrive in a few weeks and they would schedule a day then. They arrive and we schedule an installation day. A few days before the scheduled date I got a call saying they had time open up and could install that day. I leave work at 8:30 for what I suspect will be a couple hours of work. The crew finished at 4pm. They had used too much force when removing the old windows and the frame had separated about a quarter of an inch from the drywall. The exterior paint was damaged. They used the wrong caulk outside and inside to seal the covers. They had installed the sheet metal on the outside incorrectly and sloppily. I overheard later that this was this crew's first job, and I only saw a manager come out for 20 minutes to make sure they were doing things correctly. A third crew had to come out to fix this and I was told that they could not fix the inside, only the outside. So a couple hours later all the exterior windows matched and finally looked great. A fourth crew came out to touch up the inside and fixed everything. They uninstalled the windows and moved the frames back to where they needed to be and removed the improper caulking. At this point I was done dealing with them. I will be doing the drywall work and repainting around the windows where it got torn up from the second installation and the removal the incorrect caulk. If you want to get in contact with the company don't bother asking for a call from the local office. I asked for the local manager to call me four times over this whole thing, and only heard from them once when I got in contact with corporate in Atlanta and made them aware of what had happened. I got a $200 discount, which covered the cost of a window. I used 10 hours of vacation to be home while the windows were being fixed, when I was told by the sales rep that the whole thing would take 3 or 4 hours tops. When I tried to contact the local office about some kind of reimbursement they would not return the call. Ultimately, I am extremely happy with the quality of the windows and the door. Our power bill has gone down dramatically. If the order had been correct the first time this would have likely been a fantastic review, but once things started messing up our experience was terrible.

the job was very professional and the windows look fabulous. they were very punctual.

It went fairly well. We're pleased enough. There were some problems with showing up when they said they would and/or not letting us know about being late. One big problem was not letting us know the kind of window sealant (we're not the professionals; they are; they should have let us know) they'd be using and that we couldn't replace the blinds for a full 24 hours after the new windows were installed. My husband missed a whole day of work because of this. They also showed up over two hours late. My husband was up at 5 a.m. to get our blinds taken down before they arrived. When they hadn't arrived (with no phone call) thirty minutes after stated arrival time, he stopped removing blinds. Once before with another contractor on a day they were supposed to show up and do a job they not only did not show up but did not call to let us know. So, he had no reason to assume that wouldn't happen again. And no, it's not his job to call Window World and get an update and wait on return phone calls and explanations. We also had a friend who drove 20 miles to be here to help replace blinds and his trip (which he didn't find out about until he got here and was here for a few hours, was wasted, and his time. When they arrived all the blinds had obviously not been removed. My husband then resumed removing them but it wasn't fast enough (we didn't know they'd hit the house from all sides at once rather than in a window by window direction), so they entered our house (they were by the way very professional in behavior) and removed the remaining blinds themselves because of time constraint. This was right after they showed up. They were careful but it nonetheless made me nervous as we paid a lot of money for the blinds, and they had been professionally cut and installed for specific windows and we wanted to handle that ourselves. Again, communication of key factors would have resulted in NONE of this stress and inconvenience. They may be 'contractors' but they are W World's contractors, and the buck stops at Window World. Period.

The work on the siding was terrible. The guy in charge of work crew was rude and did sloppy work. First mane Ryan. Was a real hot.

While the work itself was good, it was the most atrocious experience ever. Their materials were good, but the experience was quite possibly the worst construction experience I have had in my life. It was awful! They worked with all contractors. We don't know who is coming to our house and frankly, they don't either because one of the contracting crews said that they get people right off of Craig's List. People came and we had one instance where one of their contractors walked all over our HVAC system outside, and they tried to infer that it was somehow something that we had done and the unit was less than a year old. It took forever to get reimbursed for that, and that's the deal with the contractor's insurance company. They didn't handle all the stuff themselves which stunned me because that should be transparent, not that something that a customer ever even knows about, and especially on an occasion like ours where the unit was less than a year old. They did go along and tried to clean up but we've spent the last year cleaning up. There are still lots of nails and things like that all around. They put siding over my dryer vent, as in over it. They blocked it. That was over Thanksgiving. We started it in August and it was not complete until after the first of the year. They mismeasured things. There wasn't a single contractor who came to our place and didn't look and say two houses. We said all the way all the time it was 2 houses. There was a broken window on the first truck and they installed the window because they could replace the piece that was broken, but I had to follow that piece continually, and really seriously, it ended up being an incredible ordeal to continually follow and follow up and make sure that somebody was going to show up and do the work. It was one of the worst construction experiences of my life. I went off of the TV ad that they are recommended by all these people. If I had known that a different company that we've used for roofing did siding and stuff, I would have gone with them especially on this. I would never recommend these guys because it was a complete ordeal dealing with the way they do business. Their customer service people were so good and so nice, but they have no power. All they could do is sit there and apologize. It's really too bad that they do their business that way and I can't imagine how annoying it would be to be a customer service person and have to deal with somebody calling and asking over and over again. We spent right $30,000 on this whole thing, and we thought that they would be a little bit more responsive. One crew was very good too. They had a crew run by a guy named Howie and his crew was excellent. It was over the course of many months. They came out a year ago in August to do the initial bid and everything, and it took until mid-January of 2015. The customer service people was responsive. For the punctuality, it totally depended on the crew. It had everything to do with getting the materials in. Each crew was different. I absolutely would not use them again.

A guy from Window World came to my house and inspected the doors to be replaced. He told me that I would get an estimate two days later. But I did not get an estimate even one week later. I called the office three times, and each time the person who answered my phone said he would ask the estimator to send me an estimate, but I have never got it. The company is totally irresponsible and unprofessional. I will never contact Window World again.

I had a couple of windows that were difficult to open and close and this was the third time that Window World came out to work on them. The repair person spent an hour and finally got the windows to open and close smoothly. Great job!

Miss measured one window. No issues on returning to install. They were rough on window sills. I've had to fill in dents from where the tools where used to pry the old windows out.

Window World, I looked at them. Window World is outlandishly expensive for their product. This is quoting. I have what they call gutter helmet on my gutters which has to be taken off, I include that cost as part of the total project cost. Window World, I was not looking for the same scope of work with these guys. I was doing a lot more than what they were required to bid on. They weren't doing any painting, deck work and no roofing in there. I am looking at limited scope of work with them. There was a lot more that has to be done. Given the work that they were doing that was a fair price I guess for what they were doing. You have to be careful with Window World because the quality, for instance when you are looking at the windows, they will sell you a basic window and that's what they call their 4000 series window. If you are not careful, you will not get a window that has argon gas in it. You have to add things to that window. If you don't know what you are doing they will sell you a basic window that doesn't have any of the nice energy saving factors in it. You have to be careful and you've got to know what you are looking at with them. You've got to do your research on that. When you look at the order form, you can see because little things like adding the argon gas, what they call the solar zone, you are going to pay extra for the back. You are going to pay extra for customizing exterior, other wise 2 toned windows, one coat on the outside of the house and one coat in the inside of the house, so you have to be careful. You have to know what you are doing with these people because unless you tell them specifically that I want solar zone or argon gas, I want a window that's going to block the sun, I want a window that is going to be energy efficient, if you don't tell them that kind of stuff, then you will have a problem, you won't get the window that you want. And another thing, there is 2 way you can go, you can replace the entire window or you can replace the sash which is just a window. In today's world, depending on how your house is, mine is bricks so I have an advantage having a brick home because it seals a lot better. I am not replacing the entire window, I am replacing the sashes in my window and you do that from the inside and it doesn't require a lot of disassembling of things. It also gives you the same size of windows you had before. When you get the Window World or other company, it will be smaller than if you replace just the sashes of the window. A lot of people don't realize that until they get it in there and then say my window look small. You can just drive around and you can just look, not much, it is not much. You change a window and a profile of a couple of inches, you are going to notice it. You will notice that you don't have that much glass space. When you get these final windows like I am getting. I am replacing just the windows because they have a new seal kit and everything that you can put around them that does the same thing as the other thing. You have to be very careful. I did a lot of research on this stuff to get this project working. You want to be really careful when you are looking at windows. You look at windows and doors replacement you look at the final. You have to be very careful on what's going on because like I said, depending on the kind of house, you can pay and get the small size glass but you are going to pay to do that. You actually will reduce your cost if you can just replace the sash and wrap the outside, you seal the window up for weather and things like that, you can do just as well and you will save money. It won't cost as much. It took me a long time to get them out here. He was here pretty much on time. I actually went out and found my own windows and I researched them online. I did a lot of work to figure out who is who. I actually went with American window, they call it American window which is actually sold by people. The guy, the contractor who is going to do the work in my house, I told him what kind of windows I wanted. I have no one to blame but me if the windows don't turn out.

It has almost been 1 year since I had my windows replaced and my utility bill has not gone down any, in fact it increased.

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They were great and they did a good job. They were wonderful. They did everything perfect.

The sales rep. showed up on time and gave us an excellent deal. The windows came in a week later and were installed in 2 days. The windows are very good quality and came with screens. The crew that installed the windows did a very good job and were very nice. Go "J" Team! I have already seen a huge reduction in my utility bill.

When our thermal window broke in the living room, we called Window World to order a new one. A representative came to the house on June 6th to take the necessary specifications. We gave him a deposit and waited several weeks then, after repeated phone calls they finally showed up with unfortunately the wrong window. They took it back and indicated they would re-order the right one. A few weeks later we called to find out the status of the order and discovered that no re-order had been placed. It was another few weeks before they showed up again. This time with sashes for a frame that had never been installed. On their last trip here they arrived with the exact window they had brought in the first place! On September 13th, we finally got the window but they didn’t have the proper screen for it. It is now September 17th, we are moving out of state today (A fact the company is well aware of) and still have not got the right screen to go with the window. To sum it all up, we have been dealing with people that are both unreliable and incompetent and I would not recommend them to anyone.

I was offered the best price, by far, for the work, which was to replace around 24 windows in my house. They showed up on time, installed all the windows, cleaned everything up, and even did matching metalwork on my two kitchen windows that they did not replace (at no charge). When a window broke over a year later, it was replaced by Window World as fast as the window could be made and shipped to them (about 1 week).

Great! My husband had accidentally broken the bathroom window and they did a really nice job of getting it out without scratching the bathtub underneath it. The window was previously done with safety glass and little pieces went everywhere when they tried to remove it. Fortunately they planned for this and had drop cloths underneath the window. They also put a rush on the new window since the old one was broken and we got it in less then half the originally quoted time. I got a quote for just replacing the window from another company and it was not a lot more to put in the acrylic (Hy-Lite brand, I believe) block instead. I had real glass block window in a past home, and can honestly say I cannot tell the difference between it and the acrylic (I got the standard style). They can do any size window and we checked outside at night and now do not need blinds or drapes for privacy. It looks so much brighter in our bathroom and I am really happy with the results.

Excellent work. Well satisfied with results

I got quotes from 4 contractors. Each contractor came out to my house, reviewed their product/services with me and measured the windows to be replaced . Window World had the best price and transferable life-time warranty with a quality window with outstanding specifications. They scheduled the work for 3 weeks after I gave them go ahead. They showed up that day promptly at 8am and got all but 1 window done by early afternoon. They needed to get another window from Window World (the one one they had was the wrong size). They were back that afternoon and replaced the last window. They cleaned up all around the house and checked to make sure that they had a good seal around each of the windows. Several of my neighbors have now replaced their windows through Window World. I was very pleased with their work and the product quality. It is so queit in my house now and I have saved around 20-25% on my heating/cooling costs. I highly recommend their product, their work and the professionalism of their crews. Thanks for a great job!

We signed a contract with the Window World salesman on 21 November 2012 for 24 windows, a storm door, and 5 or 6 sets of vinyl shutters. We made a $2000.00 down payment plus the full purchase price for one window that was accidentally left off the contract. This was so the contract would not have to be re-written that same day. We were told to anticipate start of installation after the first of the year, given it was the holiday timeframe - not an issue. We were contacted by the business office requesting approval to submit charges to Wells Fargo the second week in January stating that it usually takes 3 weeks for that to process and our install should be complete by then. The charge hit Wells Fargo a week later, on 23 January. Initial window install began on 19 January 2013. The 14 foot picture window arrived and was installed broken. We were told it would take 2 weeks to get a replacement. No issue until a month had gone by and we had heard nothing from them, nor had we received any response to messages we left. I finally left a voicemail myself stating I was very dissatisfied with customer service and that if I did not recieve a return call by COB the next day, my next call would be to the BBB, Good Houskeeping seal of approval, and anyone else they claim found them to be an A+ company. I received that call, and a second call. I was told the replacement window was there and they would bring it out the next week, which they did .. then we repeated scenario #1 .. the window was received and installed broken yet again. We finally received a whole new window unit, which did arrive unbroken and was installed the end of March. As for the $500.00 premium storm door .. Almost 6 months later it is still NOT complete. The original install crew cut the door wrong. There have been 3 additional attempts to "make it right" .. to no avail. The last guy who came out about 3+ weeks ago told us the bottom panel need to be replaced. That was the same thing we'd been told twice before; I guess they simply don't communicate with each other. It is never the same person who comes out, which is why they can claim, "well nobody told me I needed to bring that with me." As for the shutters .. Initial installation was complete and there have been no further issues with them. ,

Installers did 3 no call no shows before finally showing up. When they finally installed my windows, at a very inconvenient time for my family, they could not have done a worse job. They installed a broken window with a cut screen for the run of the mill replacement window. The window that required the build up was a 1/4 in off level in a 34" space, and instead of using a window stole (which is a 1/2" thick with a finished edge) like the other kitchen window they used a 2x4. When I called the company I explain the situation and they were very rude to me. They replaced the broken window over a month later and never fixed the other window. I guess because it was only 2 windows being replaced the job was too small to matter.

I just used them recently. I would recommend them. I had no problems with the work. I was very pleased. A window has since been broken but they are going to come back and replace it without charge. It is apart of their guaranty.

The day after we called Ben was here to give me an estimate and explain the different types of windows. He told me that if we purchased double paned windows with argon gas between the panes we could get a rebate from the government after a home inspection by Nexus to verify our purchase. I was so impressed with what he showed me that I asked if he would return and explain it again to my husband. He came the next evening and did so and we ordered. The windows were installed about six weeks later which was what we had been told. The workmen were very efficient, polite, and neat. I was amazed at how quickly they were able to install all the windows. They were great with my dog and took special care not to leave doors or the gate open so she could get out. We had our Nexus energy inspection and received our rebate of $400. This was a satisfying experience and we love our new windows. We are saving to replace our front door, and we will use Window World again for that.