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Reviews
3.167 Reviews
Showing 1-25 of 67 reviews
Geri W.
04/2020
lawn treatment
 + -1 moreMy service was mostly fine for more than ten years. But in the past two years my weeds have been worse and I've had to call for re-treatment. In the last week before I canceled my service I called for re-service. The agent claimed to have treated my yard, which was a lie. After two additional calls I never received the requested service.
Description of Work: Monthly weed and fertilization services
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$300
Teresa H.
05/2018
landscaping, lawn service
 + 0 moreI've had a good experience. I will recommend them and use them, again.
Description of Work: Lawn & Yard Work and Landscaping
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Yes, I recommend this pro
Chris C.
01/2018
lawn treatment
 + -1 moreFirst 2 years were terrific, I had a great technician he really made the yard look terrific. I was very pleased. The second 2 years have been terrible. I was reassigned 10 - 12 technicians over the 2 year period. All of the hard work the original technician completed has been undone. Over the past two years I have seen many weeds come back due to a lack of effort and negligence. I've witnessed spraying in the rain when there is standing water so the chemicals wash off and will not soak into the grass. Also many times spraying just 25% of the yard and not trying to cover the yard as well as the problem areas. I did have a technician I stopped in the rain and asked if he could come back, he said he would be fired. I told him I could call his manager or anyone he needed to I just knew this treatment wasn't going to work since the yard was in standing water. I've talked to several managers and an area manager that was extremely rude. Their focus on merging with Scott's kept their eye off the ball, I'm not sure what happened. I assume that is why they went from having 6 customers in my neighborhood to one over the past few years. I truly hope someone in corporate will read this and have a realization that things have changed maybe this will add clarity to help you redefine your core business and go back to doing an adequate job.
Description of Work: I paid for lawn service for spraying the yard for weeds and help the grass grow. 4 year customer who would absolutely warn everyone I can not to use this company. READ MY REVIEW IF YOU DON"T WANT TO WASTE YOUR MONEY. I wish I had been warned.
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Tanja P.
09/2017
lawn treatment
 + -1 moreThey come out every month. They are good, their prices are fair. I'm happy. Before we went with them we had a bunch of weeds, now we have beautiful grass. I am definitely happy with the results. They are professional, no complaints.
Description of Work: They treat the grass.
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Yes, I recommend this pro
Daniel D.
07/2017
lawn treatment
 + -1 moreLIKE BALLOONS & TACKS! Approximate Cost of Service (below) is a total of 7 yrs $5,000 of weeds
Description of Work: Wow where do I begin? I have to say after reading their reviews I am not one bit surprised they have mostly earned Fs. We have had TruGreen for the 7 years we have lived in our home. The first 2 years were okay...in saying that ...back then, we would still have to call them out once in a while for weed maintenance. Now I feel that if this is what your hired to do...then do it! I should not have to call you out at all **** it!! Your team is suppose to be skilled enough to assess when my lawn needs care...when, how and where, RIGHT? so to make a long story short...the last two years have been horrible, just a nightmare. My husband and I are very meticulous about our yard...we keep it very nice and trim and edged. However we also realize no one is without weeds...the birds and lots of tiny animals bring them in...but what I do expect and PAY good $ for, is for TruGreen to be on top of things and rid them as soon as they see them. not happening, so we just FIRED them and I will never give them another chance, not after being a faithful and good paying customer. Since this spring we had ungodly amounts of goose grass & nutsedge.. when I brought this to their attention, when it first started coming in, there was no response....they didn't even service our yard the first four weeks of this complaint. So when I called the head company and complained they were shocked that our local company had not even serviced our yard for the month of June and said they should have... when the goose grass started coming in strong! And it took an entire week for the Mgr to respond. Brandon was his name. So they finally sprayed it...then came back 2 weeks later and fertilized...obviously any 5 yr old could see what they had treated the weeds with was not effective. so I called again...took Brandon 2 more weeks to respond. He said: "we will come out to spray again and I will follow up in one week and if the emergent has not worked will go with something stronger". Well 3 weeks went by...no follow up phone call from Brandon as promised!! :0/ and meanwhile the tech came out and fertilized again, seeing that the goosegrass has by now gone goose wild. But do you think he sprayed? NO! so he is fertilizing the Goose.. oh yea, I forgot to mention that when he did spray...well our beautiful bermuda turned yellow and it was very obvious where he had sprayed...yellow streaks like a child playing with a water hose, going all across our lawn... that got a few chuckles from the neighbors...thanks TruGreen! Not spot spraying like should have been done...UGH! I've had it and I'm even contemplating a claim in small claims court for all of 20017 refund. Im going for the small family business owner and I'm taking 3 of my neighbors with me. so a picture is worth a thousand words so... see the pictures of 10 years of TruGreen...shocking isn't it? BYE BYE Tru Dead Weedy Lawn Care company!!
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Lesa W.
07/2017
lawn treatment
 + -1 moreThey bought out the service I had been using for 4 years and it seemed like immediately weeds began popping up in my lawn. Against my better judgement I decided to stay with them but after 3 treatments the weeds were still there. When I cancelled the service they tried to tell me the only reason the new service was working was because they had done the previous treatments.
Description of Work: Ongoing lawn maintenance.
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Ronald F.
04/2017
lawn treatment
 + -1 moreI'm mad at them right now; I've got a bunch of weeds that shouldn't be there. Overall, I'd say B. I've had them on an annual contract for at least five years, and this year is the only year that I've had a weed problem. So the guy that should have done the pre-emergence last Fall apparently didn't do a good job. I've noticed he's no longer servicing my yard, so he's probably not there anymore. As a matter of fact, another worker sprayed Tuesday.
Description of Work: I use TruGreen for annual yard, pre-emergence fertilizer, and whatever.
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Yes, I recommend this pro
Kathryn W.
03/2017
lawn service, lawn treatment
 + 0 moreThe grass guy is terrible. I have to call them back every 2 weeks and say I still have weeds. He comes back and tells me I have weeds because my grass isn't growing. I cant get my grass to grown because the weeds are taking over the yard. Just kill them and ya know. It's night and day difference. Multiple times called to kill the weeds and has yet to kill them. It has been multiple moths of attempting to get it done. I am told in the summer they can't kill them because it is too hot and I am told in the winter its not the right grass. I have a quote warranty. I have to maintain and keep calling them out. I paid the money got to keep them coming.
Description of Work: He kills the weeds and federalizes the grass.
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Yes, I recommend this pro
Kathryn W.
03/2017
lawn treatment
 + -1 moreThey are one company, the tree and shrub guy I really like but I don't like my grass guy. As a company they are about a C, but the tree and shrub guy is awesome but the grass guy is terrible. I would use this company again for that.
Description of Work: Tree and shrub pest control.
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Yes, I recommend this pro
April K.
09/2016
lawn treatment
 + -1 moreThey scorched our lawn. It was horrible. We had them for two years. For the first couple of months it was okay but we'll call and we always get a recording. It turned out that they were sending their calls to the main company instead of local because the guys here just didn't want to deal with it but they're requesting checks. Our provider here who come to our yard finally told us and then they switched chemicals. When they switched chemicals, our yard took a dive. He said, call us in two weeks and we'll come out and do it again. We couldn't get a hold of anybody to do that. Our yard looks like crap. It took us almost two years, my husband would go down there and constantly would have to deal with people to come out here and go, oh no, you have weeds, you have this. After two years, my husband finally contacted Mr. Turf. They are really good and we're seeing some differences already.The quality was awful and the communication was awful. You would get a guy who would come here. Sometimes my car wasn't here because it would be at the shop or I would bike home from work for my lunch. So he didn't know that. I would come out and say, "Hey, you didn't do the backyard." He is like, "Oh," and I'm like, "Oh, I'm sorry, you didn't know I was home." He would just be like, "Oh well I did," and I'm like, "No, you didn't because I was sitting in the back patio." He would be like, "Well, I have to go have lunch. I'll be right back and I'll get back and do it." I'm like, "No you won't, you wouldn't come back.
Description of Work: .
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Paul M.
09/2016
lawn service
 + -1 moreDidn't control the weeds as advertised, even killed part of my lawn.
Description of Work: Spray for weeds.
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$45
April H.
05/2016
lawn treatment
 + -1 moreI signed up with them shortly after purchasing my house. I had an area where I had removed a fountain that did not have any grass and I had quite a few weeds growing in my front and back yard. The first guy that came out was initially very good. He came out as expected and always gave me a detailed explanation of what he did and why. He explained that in the past they had problems with technicians claiming they did work at homes and billing the customers but had not actually even been to the home. He wanted to make sure I was aware that he had been there. If I was not at home he always left a detailed explanation on the invoice. He even explained to me about the weeds that I had in my yard and how he planned to treat them. Never tried to push unneeded services on me. During the first few months, things went good but about after 4 months I begin to notice a big difference. A new guy was now handling the route and he never rang the doorbell to say he was there or left a undetailed invoice. I begin to notice that my weeds were getting worse not better and so I called and ordered that they do a special treatment to help get rid fo the weeds. Several weeks later when the tech showed up I happened to catch him and went to see what he was doing. Instead of putting out weed killer, he was putting out fertilizer and when I inquired about the weed treatment he told me that he did not have any on the truck but that he would make sure to come back and treat them. How does a lawn service whom I ordered weed treatment service from come to do my service and not have any weed killer. Needless to say, I never got my weed treatment and by this time my lawn was over fertilized so after my contract was over I promptly canceled. A rep called trying to get me to renew my service and I told him all the problems I had and he said that they had new techs and were under new management now. Then tried to get an attitude when I spoke about my problems so our conversation ended quickly. TruGreen had already over fertilized my lawn and I was not giving them a chance to do further damage. One of the worst service jobs I have ever received and I was surprised after reading other similar reviews that with them being a big company their service is so poor. I went with a local company for half the price and much better results. Ironically, my new provider was not surprised at TruGreen and thanks to their negligence had gotten several new clients including me. So TruGreen did actually help me in a round about way. Regardless, TruGreen is horrible and you are better off just letting your yard grow wild then counting on them to supposedly transform your yard.
Description of Work: Lawn weed treatment service
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$60
JIM S.
05/2015
lawn treatment
 + -1 moreOne application so far. The yard was a mess, so I don't expect a golf course after the first application. There has been a noticeable improvement. Looking forward to future applications. If I were to give any criticism, it would be the estimate process. I asked to have it sent by email since I don't live in town. That they did. I also gave them a phone number, but never received a call. No big deal. Just as a suggestion to them, I would call from the yard when making the estimate. They can't know what my concerns were. Besides, I could have lost the email in a spam folder. Regardless, everything worked out. They were pleasant to work with, and I have already referred them to my neighbors.
Description of Work: Weed control and fertilization.
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Yes, I recommend this pro
$89
David M.
11/2014
lawn service, lawn treatment
 + 0 moreThis has turned into a DISASTER for my mother! I faired a little better than she did but still have a line of weeds across the back of my property (my agreement started in May 2014). She had a nice yard when she originally signed the agreement; however, it's mostly dirt now. They came in and sprayed for violets and ended up killing just about the entire back yard! The front yard wasn't as bad, but it wasn't great either. I have been working with them for almost TWO MONTHS, trying to get them to come back to do something to the yard. I expect it to look at least in it's original state. I am working with them on my mother's yard because she is 88 years old. The Service Agreement states that "TRUGreen will gladly visit your property as often as needed between scheduled visits to make any necessary adjustment and to ensure your satisfaction." I am so frustrated talking with the people at TRUGreen because they tell me they will come out and do something... but they NEVER show up!!! I called back today and told them today that my mother and I were going to the Madison County Courthouse to file a claim in "Small Claims Court." A gentleman I had been talking with in previous conversations called back later to say they were coming tomorrow to aerate and re-seed at no charge. I had to threaten them with small claims court to get someone to respond! However, this remains to be seen because I have been told a number of times they would be coming to correct the situation and no one showed up. Now, here it is November, and I am hoping the frost doesn't kill the seed they promised to sow. All my mother ever wanted was a nice yard and she thought TRUGreen wold be able to provide that. I have one word if you are considering TRUGreen?RUN!!! Since my agreement was prepaid, I will terminate after three more applications. I will continue to call TRUGreen until my mother's yard is back to its original condition, or go to court to force them into correcting the problem if necessary. After all, it says right there on the service agreement?."TRUGreen will gladly visit your property as often as needed between scheduled visits to make any necessary adjustment to ensure your satisfaction."
Description of Work: TRUGeen has a service agreement with both my mother and me (we have separate houses in Madison, AL). Both of us prepaid for one year to get a discount. The plan was to start with a detailed analysis of our lawns, which in turn was used to design a customized year-round schedule of services…and it was backed by their Healthy Lawn Guarantee. Our plans basically included fertilizing and weed control.
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$499
Response from TruGreen
Joshua B.
07/2014
lawn treatment
 + -1 moreI've had a very good experience with them. I've used them for the last 8 to 9 months. It is about $300 a year. They call ahead of time. They are very professional and seem to be punctual. I will absolutely continue to use them.
Description of Work: They do lawn treatments including fertilization and weed control.
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Yes, I recommend this pro
$300
Anne S.
07/2014
lawn treatment
 + -1 moreThey promised an extra visit , if needed, but when I requested one, the told me they would schedule my next routine visit early
Description of Work: .
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$580
Gregory S.
04/2014
lawn treatment
 + -1 moreTrugreen has been treating my lawn for the past two years. In short, I have one of the worst looking yards in my neighborhood. Multiple types of weeds are flourishing while the Bermuda grass looks thin and weak. I was receiving 7 treatments a year so you would think my lawn would be healthy. I discussed my lawn's appearance with my lawn technician on two different occasions and he assured me that everything would improve. It has not, so I was forced to terminate my service agreement with them.
Description of Work: Applied weed control and fertilizer on my lawn
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$56
Matt E.
12/2013
lawn treatment
 + -1 moreScotts showed up every time they said they would and called a day ahead of time like I had asked them to. This was my first year using the service and they thickened up the lawn and killed all the weeds. I couldn't be happier with the service that was provided. As is promised with their service, they came out on a couple of occasions in between treatments to spray a few weeds that had popped up or that had not been fully killed by the initial treatment. The man that came to apply the treatments was always willing to talk to me about my yard and how it was progressing. He was willing to walk the yard with me and let me show him any areas I thought were causing trouble. Several people on my street use various competing lawn treatment services and in my opinion my yard looks as nice or nicer than theirs after just a year. I'd like to re-iterate in closing that the results have been great and I'm happy with the service that has been provided to this point.
Description of Work: Provided a year of Lawn Service which included 7 fertilizer/weed treatment Applications, Core Aeration, and a Lime treatment.
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Yes, I recommend this pro
$567
Laura P.
11/2013
lawn service
 + -1 moreI have never done business with any company like this. My yard looked much worse than before I began using their "services." This went on for two years. I gave them ample opportunity more than once to correct things. My lawn became mostly weeds. They killed my grass, broke my main water line and flooded my front yard; They left me to deal with repairmen and left seed so I could apply it after my lawn was turned into a mud bog! For this I pay a company?! They ignored all requests to have my yard smoothed of the holes, ruts and ridges left from all the flooding and digging. They don't care! No one will even talk to me or respond to e-mails or letters, including the employee who is supposed to be handling my account, the general manager in Huntsville and the company's CEO. They will not provide an accounting of charges on account. They come and "provide services" after a customer has terminated all services with them and try to charge for them. They will tell you they have cancelled a service plan, but one finds out later it was never cancelled, despite written notification to do so. They returned to one neighbor's who had fired them and had a new lawn put in, and over-seeded with a different type grass. Their own technicians tell customers all the good employees have left and "no one knows what they are doing." There are well over 800 such complaints on line. How do they stay in business?! Apparently at one time they were a good company, but have been bought out/merged with Service Master and a group of companies, and things are not good. They seem to be best at selling, but service is another matter entirely. This is so unprofessional and rude, a huge waste of my time and money. Not only is their lawn care service very poor, but customer service is non-existent.
Description of Work: "Customized lawn care" - weed control, fertilizing, aeration, seeding, etc.
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$483.3
Doris M.
10/2013
lawn treatment
 + -1 moreThey were here on time and told me what they were going to do.
Description of Work: Fertilized my yard
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Yes, I recommend this pro
$45
Renee C.
09/2013
lawn service, lawn treatment
 + 0 moreWas just pricing at this time and was quoted
Description of Work: They haven't did anything as of yet we were getting prices and looking at either reviews
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Yes, I recommend this pro
$200.09
Ryan A.
06/2013
lawn service
 + -1 moreI called them to replace my existing service provider that wasn't performing well. They were a little more on cost but it was well worth it. They provided prompt and professional service, and I was able to see an almost immediate difference in my yards appearance.
Description of Work: Performed regular fertalizer and weed control for my yard
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Yes, I recommend this pro
$108
james K.
05/2013
lawn treatment
 + -1 moreThe same person treats my yard each month and they do a good job with most weeds. I don't think they do as well controlling annual weeds but these weeds die when weather gets hot.
Description of Work: Weed Control and fertilization for bermuda grass
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Yes, I recommend this pro
$35
Erika H.
04/2013
lawn treatment
 + -1 moreThis was a while back but changed companies this year. We did not want the entire back yard treated, because part of it behind a storage building. Had someone come measure...they measured the entire yard. We told them we needed to be home to give Directions! Someone came and measured the part of the yard we wanted done. When they called to set up an appointment to come out, I said we had not gotten a quote from the measured yard. She would check into it. Next week got another call to come out and spray, but we still had not gotten quote. This happened a third time. They couldn't find the measurements and would need to come again. I told her we needed to be home because we didn't want the entire back yard done! She called back with a quote for the entire yard!! They did not call to be sure we were home. I cancelled any possible service and asked them to forget it. They still call to set up an appointment!
Description of Work: They sprayed our yard for a year and we did see improvement, but decided to reduce the footage to be sprayed in the back yard...
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$65
Penelope S.
04/2013
lawn treatment
 + -1 moreTruGreen gave us a really good price for the shrubs. Their quality and punctuality are great. Their professionalism is excellent.
Description of Work: TruGreen spays for weeds and puts down fertilizer on shrubs for a half acre of lawn.
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Yes, I recommend this pro
$128
Contact information
3412 Trade Dr, Huntsville, AL 35810
http://www.trugreen.comLicensing
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
Lawn Fertilization & Treatment,
Lawn and Yard Work,
Tree Service,
Landscaping,
Pest Control
FAQ
TruGreen is currently rated 3.1 overall out of 5.
Yes, TruGreen offers free project estimates.
No, TruGreen does not offer eco-friendly accreditations.
No, TruGreen does not offer a senior discount.
No, TruGreen does not offer emergency services.
Yes, TruGreen offers warranties.
TruGreen offers the following services: Residential and commercial landscaping, lawn, tree & shrub care.
Contact information
3412 Trade Dr, Huntsville, AL 35810
http://www.trugreen.com