The Clock Doctor

About us

a

Business highlights

14 years of trusted experience

Services we offer

Repair, cleaning, and adjusting of all antique clocks, including Grandfather (long case), Mantle, Wall, and Cuckoo clocks. All work guaranteed 90 days.

Services we don't offer

I do not repair watches

Amenities

Warranties
Yes


Accepted payment methods

Check

Reviews

4.823 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
0%
3
0%
2
4%
1
9%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-23 of 23 reviews

Charles W.
02/2019
1.0
clock repair
  + -1 more
never got in touch with me.
Description of Work: repair cuckoo clock

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from The Clock Doctor
I did respond to this request. A copy of my response dated two days before this review is attached. I acknowledge and apologize for the slow response. Saturday, Feb 16, 2019 [Member Name Removed], I can help you with your clock. I also suspect that it needs to be cleaned. My wife just had foot surgery so I have been very busy taking care of her and was not able to respond earlier. Currently I have about 80 clocks in queue and will take about 6 to 8 months to work through the backlog. If you are willing to be very patient, I can add you to the queue and contact you when I am about ready to start on it. Please let me know what you would like to do. Robert Carson

Thomas M.
12/2018
5.0
clock repair
  + -1 more
Five months after Clock Doctor repaired the chimes on my Grandfather clock; It stopped running intermittently. Contacted the Clock Doctor and he came over and picked up the clock within a week of contact and repaired the issue with clock stopping and did this repair at no cost. We have had the clock back for over a week with no issues
Description of Work: Repaired grandfather clock for clock stopping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roger B.
11/2018
1.0
clock repair
  + -1 more
Could not schedule a grandfather clock appointment in a timely manner - contacted clock doctor and he informed I would be put on an eight, yes EIGHT! month waiting list. His actual services may be wonderful, IF you can ever get him out to your house for servicing but to be told it'll be eight months before you can expect a visit is completely unrealistic from the customer perspective.
Description of Work: Grandfather clock repair
Rating CategoryRating out of 5

Response from The Clock Doctor
I am sorry I was not able to help. I have a very long waiting list and always discuss timeframes. I also will recommend other people that may be able to help and may have shorter wait times.

Thomas M.
06/2018
5.0
clock repair
  + -1 more
The clock doctor has more work than he can handle. When I first contacted him he said it would be 6 months before he could get to our clock due to already placed orders. It was about 6 months until our turn came around, it took him 2 weeks and was ready to return clock. All the chimes are working and price seemed reasonable to me.
Description of Work: Cleaned Grandfather clock that chimes were to working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

Henry N.
05/2018
5.0
clock repair
  + -1 more
Excellent. The part was provided at no cost..
Description of Work: A part was missing for a clock we owned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

b C.
05/2018
5.0
clock repair
  + -1 more
Great, very professional
Description of Work: Grandfather clock set up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ron L.
04/2018
5.0
clock repair
  + -1 more
Went great with knowledge and expertise.
Description of Work: Grandfather clock adjustment and minor oiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Janice G.
06/2017
5.0
clock repair
  + -1 more
Gave an affordable/resonable qoute to repair clock face. Was very flexible for drop off/pick up. Had very good communication and professionalism. Also, did the work in less time than predicted!
Description of Work: Clock crystal repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Sam L.
03/2017
5.0
clock repair
  + -1 more
Wonderfully!
Description of Work: I accidentally knocked pendulum off of my grandfather clock and could not put it back to where clock would operate. Bob replaced the pendulum in the proper place and clock runs great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kenneth M.
12/2016
5.0
clock repair
  + -1 more
Outstanding service! You will not be disappointed.
Description of Work: Setup Gfather clock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Kenneth M.
11/2016
2.0
clock repair
  + -1 more
I called him to return and do a full maintenance job. He said he would out me on the schedule and should be back in 2 or 3 months. That was 2 years ago. Don’t count on a return visit.
Description of Work: Bob reattached the grandfather pendulum but within a week it stopped again.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$90

Brenda H.
11/2016
5.0
clock repair
  + -1 more
Did a very good job and was reasonable on price,would hire again
Description of Work: repair and clean my mother's clock

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Vickie E.
08/2016
5.0
clock repair
  + -1 more
The clock Doctor came to my home and by the time he was done it looked and sounded like it did when it was new and that was 27 years and over 8 moves ago. I am so happy to have my clock chiming away once again. Mr. Carson did an outstanding job and took his time to answer all my questions. Quality work from a quality gentleman.
Description of Work: My Grandfather clock just stopped working. No time, no moon dial ,no chimes. Of course this clock has been moved so much I thought it might be beyond repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Carmelo G.
10/2015
5.0
clock repair
  + -1 more
My experience with him so far has been very good. I was very happy to find someone that could take the responsibility of fixing my clock. Due the scarcity of people like him, it's going to be a while before I get it back. I was impressed by his professionalism and expertise. He seems to be competent in what he does. I think he's someone you can rely upon to do the things that he says he can do. I'm confident that he can fix my clock for me but if he screws it up, I'll lay it on him.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Clock Doctor
[Member name removed] Thank you for the review. Your clock is ready. The telephone number I have for you seems to be for a fax machine. Please call me at 256-656-4449 so we can arrange a mutually agreeable time for me to drop it off. Thank you for letting me work on your clock. Bob Carson

Susan P.
10/2015
5.0
clock repair
  + -1 more
unknown
Description of Work: Cleaned my antique clock that I got off eBay from Holland, replaced a small part in the pendalum.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Laura H.
05/2015
5.0
clock repair
  + -1 more
unknown
Description of Work: The Clock Doctor clean and repaired 2 clocks, each about 100 years old, that haven't run for years. His price estimate was accurate, and his repair time estimate was pretty close. When I picked them up, he spent time to show me how to keep the clocks running well, and also provided written instructions. He was very professional, and I would definitely use him again, and I would highly recommend him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Patrick B.
04/2015
5.0
clock repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Marie D.
04/2015
5.0
clock repair
  + -1 more
unknown
Description of Work: The Clock Doctor fixed and cleaned our Grandfather Clock. The clock was in bad shape and need or repair and other TLC. The service was performed with care. We would recommend the Clock Doctor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

David T.
01/2015
5.0
clock repair
  + -1 more
Mr. Carson was amazing. I'm not sure what else to say because that sums it up in a word. He did everything we expected and more. Not only did he clean & repair the clock but when he came to reinstall he gave us a good tutorial on the clock mechanisms. He explained setting, adjustments, care and all the information we need to keep the clock running smoothly. Much of the information we did not know... we were even doing the setting procedure incorrectly! He also gave us instruction sheets for our particular model clock which we did not have before. Mr. Carson is polite, professional and not hurried. The cost was on par with what he quoted and for the service we had it was more than worth the money. We will use Mr. Carson for any other clock repair needs and recommend him to our friends and family. In closing, I reiterate... just amazing.
Description of Work: We had a Grandfather clock that started to malfunction on chimes and timekeeping. It also had a moon dial that had never worked. We had him come out, take the mechanisms to his shop to be repaired and then reinstalled after repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Fred H.
08/2014
5.0
clock repair
  + -1 more
Provided estimate of cost and time to complete job. Completed within estimate of both. He noticed back was missing, and asked if we wanted him to order a replacement. Enjoyed talking with Bob, who is both genial and professional. He also provided instructions on how to care for clock.
Description of Work: Cleaned and adjusted old mantel clock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Jon A.
04/2014
5.0
clock repair
  + -1 more
Mr. Carson inspected, made minor repairs and placed into operation a cabinet style grandfather clock. He was kind, courteous, efficient and professional. I will use him again.
Description of Work: Repair of free-standing cabinet style grandfather clock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Marijane J.
02/2014
5.0
clock repair
  + -1 more
Mr Carson was very nice, very knowledgeable, easy to make an appointment with. He even charged us less than his usual fee because it was such a quick job. Will definitely recommend him and will use him again,
Description of Work: Repositioned the minute hand which had fallen off of our antique grandfather clock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

vicki W.
12/2013
5.0
clock repair
  + -1 more
Mr. Carson had to take the clock apart to get to the chain and pull it down to be able to attach the weight. I have three weights and I had not realized that one of the three weights came off while pulling the chain up. He took the time to listen to the clock and reset the time for the 15 minute intervals and oil the parts. Very...very pleased and happy with the service repair. Recommend Mr. Carson for clock repairs.
Description of Work: I pulled one of the chains up past reach not realizing the weight came off the chain. I knew that it needed to be taken apart to get the chain down far enough to attach the weight. I felt that he was very fair and reasonable to the cost and repair. Very, very pleased with his professionalism, time of arrival, and knowledge about clocks. He shared alot of wisdom and advise about my clock and I will use Mr. Carson again if I need a clock repair. Very happy with the results.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

    Contact information

    unknown, Huntsville, AL 35800


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories


    FAQ

    The Clock Doctor is currently rated 4.8 overall out of 5.
    The Clock Doctor accepts the following forms of payment: Check
    No, The Clock Doctor does not offer free project estimates.
    No, The Clock Doctor does not offer eco-friendly accreditations.
    No, The Clock Doctor does not offer a senior discount.
    No, The Clock Doctor does not offer emergency services.
    Yes, The Clock Doctor offers warranties.
    The Clock Doctor offers the following services: Repair, cleaning, and adjusting of all antique clocks, including Grandfather (long case), Mantle, Wall, and Cuckoo clocks. All work guaranteed 90 days.
    I do not repair watches

    Contact information

    unknown, Huntsville, AL 35800