Stanley Steemer

I would not recommend anybody use them. They didn't remove stains and didn't remove the odor.

That included where they put sealer. It does not really stain proof it but the stains just don't penetrate as much. I would use them again. They move all the furniture and put little protective things on the foot and even put little footies on me until the carpet dries. That is how good they are.

They did a good job. They are trustworthy and you know what you are going to get for the money. They put your furniture on blocks so the carpet can dry out.

Great service. Carpet looks and smells wonderful.

They took their time and did it right. We have dogs in the house and the living room suit was in need of a cleaning to freshen up. It looks and smells brand new! I was thinking we were going to have to buy another living room suit but it just needed a new cleaning. Dane and Christen were very professional and patient as I was adding more items for them to clean. Great team that did a great job! Will be getting them out here 3 times a year to keep that fresh smell. It has made such a difference in the house. .

They did an excellent job. I had no complaints.

They did a really good job. The service turned out as best as it could have. The carpets were really too old to be cleaned. We were asked to do it by the people that bought it and I think they wind up buying new carpet anyway because it just would not come clean. Stanley Steemer did as good a job as anybody could have done. They got a lot of it out, but it just would not all come out. It was just really old. I think they did just fine. They were very professional. They did it quickly and did it right. We did not really think it would take care of the problem completely, but it took care a lot. If we were still living there, we would have been pleased, but the owners wanted new carpet. The price was very reasonable.

Considering the condition and age of the carpet they did a good job. It is builder stock beige and has taken a beating over the years with kids and pets. There were still some stains which I knew were going to probably stay. They did a really good job with the tile on the kitchen floor.

Very prompt services, Came out on time, did a great job.

Had my rug and sofas cleaned and deodorized. They were very professional and prompt and were very polite, but I'm not sure it was worth the $300. They basically just sprayed everything with a deodorizer and then ran the steam nozzle over all the fabric surfaces. It did smell nice, but since I didn't have any major stains I'm not sure how necessary it was. I think I could have just vacuumed and hosed it down with fabreeze and had the same effect. I can't judge on how effective they are at getting stains out, but if you just want your furniture freshened up, I'm not sure it's worth it.

went great, they were professional and im very please with the job they job.. will use them again.....easy to make appts online!

Immediately after the cleaning, while the carpet was still wet, everything looked okay. The wrinkles in the carpet were 90% removed. The carpet is all upstairs. We did notice residual spots as the carpet dried out. Finally, we had to go to Lowes and buy a stationary carpet scrubber to remove the spots. It worked very well and has removed nine residual spots thus far. My wife has vacuumed a full canister of general dust and dirt out of our son's bedroom. I am very disappointed with the service that we paid for.To their credit, Stanley Steemer refunded a significant amount of our payment.

I have used them for years. I pulled out my receipts from a few years ago and had twice as many rugs cleaned for 1/2 the price I just paid. I think they are trying to discourage picking up rugs and returning them - what I did in the past and what I recently did. They tell me they can steam clean a rug on top of a hardwood floor in your house. I was leery of damaging the hardwood. The cleaned rugs were done correctly, but I will no longer be able to afford them!

Thank you, Stanley Steemer! We contacted the top rated carpet cleaner on Angie's list and rec'd an email stating that we would be contacted within 24 hours- no contact 36 hours later! Stanley Steemer took our call immediately, professionally and very responsive. We were met by the dynamic duo whom arrived on time and very professional. They were non intrusive, quick and very polite! We will use them again and are grateful for their thorough job!

I had a real real battle with them. They did my whole carpet, the whole house in less than a half hour and the same stains mind you that was on the carpet was still there when I came back. He was in fact ready to round the hose up and everything and at the door he was going and I walked in and I looked at the carpet and I said wait a minute. First of all you had not been here long enough to have done anything but that he should have done. I am pretty good at cleaning carpets well it takes me practically a whole afternoon to do a room and the hallway. They were done with the house in a half hour. You can only imagine the cleanliness that was done on that carpet. When I saw the work that they had done and I said son. He actually got offended to the fact that I questioned his cleanliness and then when I took him around and showed him the dirt that was still left then I said you couldn't have done all of this area because if you had it, it would have come right off. And to say he did the whole in less than a half I knew that carpet was not done the way it should have been done. Ill never use them again. Ill tell people don't use them they are not what they proclaim to be. He came back again after the manager told him to go back in and do it and he came back again and that is why I called him back again and said if you really did this why am I still looking at the same stuff that is there on the floor. He got pissed off and then I just told him to forget it. If you cant get it right twice in the house to do it. I had other people of the district say that they are good. I think the workmanship here in Huntsville is so poor. If they had done a superb job in my house I wouldn't mind paying for it. It was the fact that I still ended up paying for a job that I very dissatisfied with. They were little bit more than what others would have charged. I thought he was very rude. I thought instead of being here to try to satisfy for the person who is paying. He thought he did good the first time. He kind of took it as a personal insult that I was not happy with it. He was there when he was supposed to be there.

They considered my living area 'two rooms' and I have a fairly small double wide. It seemed like a hassle for them to move my couch and loveseat, and I didn't ask them to move any of my heavy furniture, just to clean around it.

We are moving into a new house and needed the floors cleaned before we moved our furniture in. I have never had hardwood floors cleaned before and was worried that it would be damaged. The guys that came out were prompt and polite. I was told the estimated cost before the service was done and what the service included. They were efficient and professional. The carpeted areas looked great and I needn't have worried about the wood flooring. They used a different attachment and it looks wonderful.

Carpet Cleaners were prompt, courteous and took care with my furniture during their cleaning. Would use them again.

Last week, because of the bad weather, we rescheduled our appointment with Stanley Steemer for today. They were to call 30 minutes prior to arrival and arrive sometime between 3:00 and 6:00. My husband is currently deployed and I work full time, so I asked for the appointment to begin as late in that window as possible. Today, at 12:30 p.m. I received a call from someone in their Florida office. She said the crew scheduled for my home was finished with everyone else for the day. She asked if they could come early. I asked her how long it would take to perform the work and if we would be able to walk on it immediately after. She said it would only take an hour and a half and they would be at our house in 30 minutes. So I got approval for a 2 hour lunch from my boss and drove home to meet the crew. They arrived at 1:15, which was later than expected, but still not too bad. They were good with our dogs (we have 3 Great Danes which can be pretty intimidating for some people) and they were very nice. They finished their work about 3:15, which was well past the 1:30 hours that I was told. Also, I was completely unaware that grout sealant has so strong of an odor. Because it is supposed to rain today and because our dogs are inside dogs, I had to leave them inside the home with that smell. I could only raise the windows a little since I am away from home. On my way back to work, I called the Florida number who called to change my appointment. I asked to speak with someone about a complaint that I had. A man came on the phone and I explained the situation. I told him that I am over an hour later getting back to work than I thought based on the information given to me over the phone and that I had serious concerns about leaving my dogs in the home with the sealant smell as it had given me a headache. He stated that he would address the scheduling issue with the person who called and told me to have a nice day. Really? That's it? I think those were my exact words. He asked what more there was to address. I restated that I was not happy with how things went with the scheduling, that I missed an hour extra of work and that my dogs had to be left in a home that smelled what I would guess closely resembles a meth lab. I told him I guess I expected there to be something they would attempt to do to make the situation better, since it could not be made right. He was dead silent. I told him that must be too much to ask since he had nothing to say. That's when I hung up on him.

On time, professional, very organized in their process, worked well as a team, excellent results.

Carpet cleaning-wise, the guys did a good job. But my house stunk from exhaust because they backed the van up almost into my garage and ran the hoses through the garage into the house. This also happened to be near my heater/air conditioning intake unit...so every room stunk. I asked the guy to turn the car around or park the van in the street instead of being almost backed up in my driveway...he was not happy about this, but did do it. Apparently, according to their manager, they are supposed to keep the truck 100 feet from the entrance of the house to prevent situations such as this.

Stanley Steemer was prompt, courteous, thorough, and did the job right the first time. I highly recommend them from experience and as I also hear good reviews about them from friends.

I spent under $300 on their services. I just liked them. Since I've used them in the past, I get pretty good service from them. I think the only thing that I would ask them to do differently is to definitely use deep cleaning products, because the guy had told me that they did not use heavy duty cleaning solution. My carpet is pretty old and it's about time to replace it. I think that's my last carpet cleaning before I get new carpets or hardwood, but I think they should have used a heavy duty cleaner. Other than that, they did an outstanding job. They moved everything and put everything back. They were very friendly and very professional. I really liked Stanley Steemer and the workers. I really liked everyone that came out and also the work that they did. I would suggest that they use heavy duty cleaning material or cleaning products when they do an older carpet. I will absolutely use them again in the future.

I called the local office to see if they would do the rugs and was told that they could be done in the house for $75 and they would arrive that afternoon. Excellent. However, when they arrived they immediately started in on and quot;Would you like your rugs to be REALLY shiney and I would not recognize them?and quot; I said I would like them cleaned. Then they say if they take them into the store and clean them they will put this and that on them and they will be much cleaner than they can do at the house...but it would cost more and in addition, I would have to pay a delivery charge. When I first talked with the lady at the office she implied they could be cleaned at the house and it would cost the $75, so I felt the story had changed once they got to the house. I told the men that I did not like the changed story I was given, but agreed because they said they would have to hang the rugs over some chairs on the porch to dry and I was afraid that the rugs would become out of shape by drying that way. One rug that was cleaned looked fine when it came back. The two smaller oriental rugs still look the same along the fringed edges. It was never mentioned that the edges could not be cleaned. It was a very unsettling experience and I will not recommend Stanley Steemer to any one.

With Stanley Steemer, the advertised cost of cleaning carpet is a bit of a come-on. They charged more than $100 for each place the carpet was stretched. The grout cleaning was also a bit expensive, and our grout looked much the same after cleaning. It probably did not need cleaning anyway. We were happy with the job they did.