Professional Security Systems

Description of Work: Fix a faulty alarm sensor.

Description of Work: Installed home security system and so called smart home box This is the letter I wrote the owner. Worth the read if you are thinking of using this company. His amazing response is below. You will notice in his response that I haven't paid for monitoring for four months,.....that is because he did not bill me until after this letter was written. He told me the first three months were free if I signed a 24 month monitoring contract at the fixed price. Al Elliott, (Owner of PSSAL) I have hesitated for quite some time. I need to think about this and pray about this before I just started spouting off. I don't want or expect hard feelings even though what I have to say will make us both a bit uncomfortable. I appreciate you as a person and respect you as a small business owner. I value our conversations and believe we can speak openly and honestly. Therefore, I must finally share my feelings with you. I have to admit, it would be hard for me to spend another $1000 to make this horribly inadequate alarm system worth the trouble. I think what I would really like is if you would remove it all and give me a refund. This system is inadequate, poor quality, overpriced and has been nothing but trouble since we put it in. Compared to the other alarm systems I have installed and enjoyed over the years, .... well, it just doesn't compare. In performance or in price. Right now, someone could break into my house, steal all my computers and related equipment and never even set off the alarm. This is not what I wanted, needed, expected or asked for. I wanted and expected that if my house was broken into anyway or any how that the alarm would go off, scare the perpetrator off and notify me and the police. When we wanted to use your company for making the house a smart house, we asked that you work with the HVAC contractor to make sure the thermostat worked through the internet. It does not. When we asked that you make it where we could install flat screen tv's on the wall, you said you would install a recessed power and cable outlet in the bathroom So the wires and plugs would not interfere with the hanger. It was not. The wires interfere to the point it almost would not hang and looks awful. Also, in the family room, you said you would install power and cable outlets high on the wall so they would be behind the TV and nothing would hang down to the lower console. You did install the boxes, but they have no wires in them making them useless outlet covers. You told me as long as we have a recessed junction box in the laundry room, everything in the house could be wired into that one location. Sounds good but for what is installed, it appears to be poorly thought through. Don't know what could be added as it is full of a cable tv and internet box. Hardly the professional looking terminal switch that I envisioned. It doesn't even have power run to it even though you installed it before the walls were sealed. Now, all the power cords from inside have to come out of the door and be plugged into the wall. What an unprofessional looking mess! I really have nothing that I was looking for when contracted your company and am very unhappy with the hole mess. I feel as if this entire project has been botched. I wanted you in so everything could be installed completely and correctly before sheet rock went up and what I got is not much more than an after market plug and play mini alarm system I could get at the hardware store. A removal of the system with a full refund is acceptable but I will listen to options. I look forward to your response. Thank you, Lewis

Description of Work: AL ELLOIT SOLD ME A "NEW' DENON SURROUND SOUND SYSTEM THAT IN FACT WAS NOT NEW . NOT ONLY DID WE DISCOVER THAT ANOTHER CUSTOMER OF HIS HAD RETURNED THE UNIT, IT STOPPED WORKING ABOUT SIX MONTHS LATER. MR ELLIOT SENT A WORKER OUT . HE TRIED TO MAKE THE UNIT WORK BUT GAVE UP. MR ELLIOT DECIDED HE OWED ME AND MY WIFE NOTHING. SAW HIM WALKING INTO GROCERY STORE AND HE LAUGHED AT US AS IF TO SAY I GOT THE BEST OF YOU.... WELL THIS IS THE LAST WORD .. RUN DONT WALK AWAY FROM THIS BUSSINES HE IS A LIER AND A RIP OFF...

Description of Work: Installation of a home security system.