Precision Door Service

𝘛𝘦𝘤𝘩𝘯𝘪𝘤𝘪𝘢𝘯 𝘤𝘭𝘦𝘢𝘳𝘦𝘥 𝘤𝘰𝘥𝘦𝘴 𝘢𝘯𝘥 𝘱𝘶𝘵 𝘯𝘦𝘸 𝘤𝘰𝘥𝘦 𝘪𝘯 𝘢𝘯𝘥 𝘯𝘦𝘸 𝘳𝘦𝘮𝘰𝘵𝘦𝘴 𝘢𝘯𝘥 𝘬𝘦𝘺𝘱𝘢𝘥 𝘈𝘭𝘴𝘰 𝘨𝘢𝘷𝘦 𝘲𝘶𝘰𝘵𝘦𝘴 𝘧𝘰𝘳 𝘯𝘦𝘸 𝘮𝘰𝘵𝘰𝘳 𝘢𝘯𝘥 𝘴𝘺𝘴𝘵𝘦𝘮. 𝘞𝘪𝘭𝘭 𝘤𝘢𝘭𝘭 𝘵𝘩𝘦𝘮 𝘰𝘯𝘤𝘦 𝘐 𝘴𝘢𝘷𝘦 𝘧𝘰𝘳 𝘪𝘵

Since it was going to cost $80 plus time and parts. I fixed the opener my self.

They responded immediately. Came out the very next day to assess, and then returned the following day and did the repairs promptly and expertly.

They did an excellent job at a very reasonable price.

Precision Door Service has been a delight to work with, from our initial call to the office, to the personal visit from our technician Justin Collier, to the installation of a new garage door and garage door opener. The customer service representatives in the office were consistently helpful and good-natured as we made, adjusted and finalized appointments. Justin Collier did a full survey of the existing garage door and condition of our 55-year-old house's garage threshold. He explained the various options for doors and door openers. At no time did he recommend any product, but was consistently careful to give us information and answer our many questions. He detailed the upgrades necessary to the physical framing of our home’s garage threshold, including measurements of the materials necessary to bring the door framing itself up to snuff. When he installed the new garage door and door opener, Justin was prompt, thorough, and thoroughly professional. He demonstrated the particular components of our new system and didn’t leave the job site until all was installed and approved. In addition, Justin was mindful to leave the area cleaned, swept and perfectly tidy. Our experience with Precision Door Service has been excellent in every way.

The service person was amazing and fixed not everything I thought was wrong - but things I didn’t know where wrong. The price was exactly as quoted- with more work than expected!!!

I would highly recommend. Great job!

Our experience with Precision Garage Door of Huntsville was outstanding, from our initial phone call to installation. The gentlemen who came out in response to estimate were extremely thorough in their inspection of our old doors and openers, and explained in detail what our replacement options would be. We were provided with three options, at different price points, to replace our doors. Prior to installation, we were contacted to set up a firm installation date and time (which was honored right on time). After the doors and openers were installed, the gentlemen walked us through the operating procedures, and made sure that we understood the importance of registering our products immediately for warranty purposes. We can't thank Precision enough for their professionalism and friendliness throughout our customer experience.

I spoke with them about replacing my garage door that had been hit. Ended up replacing my 12 year old garage door opener while they were there. Pretty straight forward with pricing and options. I would use them again.

Where another vendor couldn't support until Monday, Precision was available same-day. Mike was fast, funny, and fair.

They were quick to schedule an appointment to give me an estimate. They were prompt and professional. I also liked that they list all of their installers/repair people on the company website so that you know who will be coming to your house. The gentleman who installed my door, was also the one who wrote up my estimate. I had changed my mind about what I wanted, and when he got the work order with things different than what I had initially told him, he called me to verify what I wanted. I appreciated that he was double checking to make sure that everything was correct. I got a brand new garage door, motor, external keypad, and sensor across the bottom all installed less than a week after I told them what I wanted. I was very happy and would gladly recommend them. They are not the cheapest, but their products and service were well worth the extra spent.

Technician arrived right on time and did a great job diagnosing and repairing the system. He was very knowledgeable and took the time to examine the whole system and suggest other things that, while not needed right now, would be coming up at some point. While some might have thought "up-sell", fact is I'm not an expert in garage door openers and I was very happy to have an expert tell me what I needed to be looking out for going forward to ensure continued reliability of my doors. Will definitely hire this team again next time I need service on these doors.

They did a great job and did it fast. Service guy was very helpful.

The work was done on a weekend and on very short notice. The technician worked very quickly and explained all the issues clearly. The price was reasonable.

Great service and definitely worth it

Quote was very high in my opinion just to move garage panels around. Did not think it was worth the cost when i have alternative that cost 1/4 the price.

Excellent. The technician arrived in less than 2 hours. The repair took less than one hour. Very fair price for the work provided.

It went okay. I just had the feeling that it was more to spend money. I wasn't that interested and it's fine. It didn't cost more than the deal.

The service technician was fantastic! He called before he came, was on time, polite, and very professional. He advised me of what needed to be done to repair my garage doors and quoted me a price before he began the work. He even came back a few days after the service call to replace a wall button for the garage door that he had noticed was not correct and didn't charge me for it. Great customer service! He did an outstanding job and I will definitely use Precision Door again when my garage doors need maintenance! I would highly recommend them!

The provider scheduled the appointment with me, called to confirm, showed up on time, and worked quickly while he was there. He checked out my garage door, did some lubing and maintenance on some parts. He also gave me 3 quotes for upgrades and explained the upgrades to me in detail. He answered all my questions and did not "hard" sales. He emailed me the quotes as well. Overall an excellent visit. I've kept the quotes for future work (my current system is really, really noisy) and will contact this company when/if I'm ready to move forward. I would not hesitate to use this provider again.

Follow-up to initial review below: After the tech left on 11/13 he immediately contacted his supervisor, Mr. Jon Russell with regard to our problems. Mr. Russell contacted up via email that evening. It took a few days (delayed on my side) but Mr. Russell and I caught up via phone. He was very apologetic, and determined to make things right. The short version is they had someone drop the ball on communications with customers coming from Angie's List, which they immediately fixed as soon as they were made aware if it. He is an excellent spokesperson for the company, and you can tell he truly believes in doing what's right to maintain the company's reputation. He offered an excellent discount on the repairs needed to our garage doors to make up for the initial problems. And in no way did he pressure me to accept the deal as 'now or never' but left it open ended, we could accept it at any time in the future. A few weeks later, I contacted Mr. Russell again to accept his offer, and set an appointment. On appointment day, the tech called to check in before arriving. He showed up, did all the work to our garage door, and handled everything professionally. After ALL they did to rectify our original issues, I would not have a problem referring them to others. Original Service Date: 11/13/15 - An inspection of the mechanics (rollers, spring, etc.) of the garage door; sprayed lubricant on the hinges & rollers; tried to sell us several 'packages' to replace all rollers and the single spring with a double. Initial Review: Not well at all. After purchasing the $29 Garage door tune-up on 10/30/15, we were contacted (on 11/11/15 11:19 AM) by Soni Frazier -via Angie's List Message system - with several dates that they had appointments available. I responded later that day at 10:16 PM, requesting an appointment for 11/13 at 4 PM or later, if available. I received no response. On 11/13 at 10:09 AM, I again sent a message-reply asking for a reply from Soni, but received nothing in response. Around 4:10 PM or so, a technician showed up at our home. He had tried to call the number he was given by his office, but it was a made-up phone number - not ours. We did go ahead and have the technician do the inspection, which only took about 3 minutes. He then tried to hard sell several 'package' options (running approx. $300-$500) for replacing the rollers, and the single spring with a double springs, saying that the company did not allow them to do single spring replacements. At this time, we opted NOT to have him do any repair work. Between the lack of communication in handling setting an appointment, and the hard sell on repairs (that may or may not actually be needed,) we let him know we would likely get other bids from other companies before proceeding. He finished up by spraying some lubricant on the hinges and rollers. He knew we were quite unhappy how things had been handled, and he said he would make sure to get with his boss. Surprisingly, after looking a little closer at the Angie's List information on Precision Door Service, I found they actually offer through Angie's List, a deal for a single spring replacement for $200. Another reviewer also mentioned upon buying the single spring offer through Angie's List, he was given the hard sell by the technician to go with a double spring. So apparently this technician is either unaware that the company does allow single spring replacements, or has been told to upsell to double spring replacements by saying they don't do single springs anymore. At this point, I can't say that I would either use or recommend this company, based on the epic fail today. If anything changes in that regard, I will update this review.

Was out less than 48 hours after I bought the package (just make sure to call to schedule it - not wait for them to call you!) and had the spring replaced in less than an hour. The only thing I didn't like was how his "advice/recommendations" from the "inspection" quickly turned into a "hard sell" pitch. We didn't buy anything additional, but we would have had a much higher expenditure had we gone with his recommendations. We've had our garage door since the house was built 15 years ago and the single spring and rollers have lasted this long. I figure if I get 15 years from an even better quality spring (so they claim) it will be worth it! No reason to upgrade to the double springs pre-maturely. As for the rollers, why upgrade when they haven't been an issue thus far? Overall, good service, very timely, just know what you need done and if you are willing to have add-on services prior to them coming out.

This was a good deal (garage door inspection and repair) and the technician performed the work in a timely and professional manner. He replaced the rollers on the door and got me working again.

The door works better with less noise. Good Job!

Thank you Jonathan & Chuck for such a speedy & professional job in replacing my garage door. I had hoped to only replace a couple panels (to keep cost down) but after getting your estimates & recommendations ended up replacing the whole door. It is a perfect match to the one I had and is now much quieter and with the second spring I know it will last a long time to come. You came when you said you would, cleaned up like you had never been there and Jonathan was very nice and professional. I will definitely recommend you to my friends and will call you if anyone else runs into my garage door. Thanks for an outstanding job! Jody Witte