Planet Hardwood

Planet hardwood does very high quality work. The floor is extremely nice looking. Mike (the owner) encouraged us to go with a lighter color than we originally planned and he was absolutely correct in his assessment. They placed a darker inlay in the dining room of our home that required a lot of work and looks fantastic. We have three dogs that damaged the original floor (lower quality) with their paws; the new floor, after three months, is much more durable and doesn?t display any damage. All the employees were friendly and helpful. The only negatives are that Planet Hardwood is extremely busy and can be a little unresponsive to questions and concerns. Mike could also listen better to what customers have to say. We would have appreciated them starting when they first said they would start so that they could have been done when expected, but we are so happy with the work that we are willing to forgive that lapse. Overall, we are extremely pleased with Planet Hardwood and will use them again if we ever need wood flooring installed. I would also recommend them to anybody else who needs wood flooring.

It went very well. Mike Ward was responsive to our picky requests and told us exactly how to care for our new finish.

It went great! Mike Ward was responsive to our complicated schedule and went out of his way to get the job done in the time frame we wanted. The floors are beautiful!

We are very pleased with the refinished floors in our house. We posed a bit of a problem for Mike, in that we wanted to break the job into three sessions instead of the usual one session. So, while Mike said this would delay the process, it would not be unmanageable. Mike, Douglas and Marcus began the restoring our floors in late September and finished in late October. The floors are beautiful now. Having the three sessions was difficult from a living standpoint, due to furniture moving and it being stacked floor to ceiling in rooms where work was not being done. It also appeared difficult from a customer standpoint, watching the guys move the sanding equipment many times, but in the end it all worked out and Douglas, Marcus and Mike made the floors look fantastic. If your hardwood floors need to be redone, I highly recommend Plant Hardwood.

Flooring was scheduled to be installed 11/14 and 11/15. Delays occurred changing the installation date to 11/15. Due to other communication errors the floors were completed by 11/19. Once I complained about the floor completion delay to the owner, he INTIMATELY try to fix things. I believe the communication gap was addressed and taken care of professionally. If you are looking to get flooring installed, I would recommend asking for the written estimate that is given to you to list the estimated square footage to be installed and the price rate for that square footage. I was thrown off when the bill was due, because I thought the installation price was at a different rate than it really was. I would have gone with another installer if I knew the installation rate, simply because I had others quote a lower rate per square foot. Regardless I thought the quality of the installation was great. Whatever I noticed wrong with the floor (minor things) was fixed quickly.

Due to a clogged air conditioner discharge pipe, water caused a section of my parquet floor to buckle. Mike removed the damage section and put in unstained parquet that I provided. The new section was sealed and stained to match the existing flooring. Than 2 coats of polyurethane were applied. the new section is a perfect match with the existing floor.

Mike came out and provided an estimate in the middle of the week and started the job the following Monday. Planet Hardwood did a great job with installation, stain, final coat and finished on time. I will be using them again in the future. Thumbs up!

The owner, Mike, was able to come out immediately to give us a quote to refinish floors in our new home and we were very glad to hear they could start within a few days. We were very impressed with the punctuality and professionalism throughout the whole process. Mike was extremely knowledgeable and made excellent recommendations for us as far as stain and finish. They finished just a few days after what the estimated date of competition would be, but some things are unpredictable (our floors had some moisture due to the previous owner's error). The clean up by the team was also excellent, as there was very little dust left for us to clean up. Would highly recommend and will definitely be using again when we redo our kitchen!

Mike aimed to please and that he did with my floors. I was pleasantly surprised and very pleased with the professionalism of the contractor's employees, Marcus and Ron! My new floors look great and the refinishing work is totally to my satisfaction. I would highly recommend Planet Hardware. I was amazed that there was very little dust for me to take care of! What can I say - my floors look great and add a total new look to my home.

My wife did not complain about them so i believe it went fine. It was good. They were the few in town that would match hardwood.

I was extremely dissatisfied with lack of interest, flimsy excuse and posting a photo of a house/building that was not even used in the business.

PH was punctual as the work commenced. They started when they said they would. They were very professional and had a great knowledge of the trade. The wood looks beautiful with the 2 coats of poly. It took a while as they refinished a bunch of hardwood. The foyer was a challenge as the floor had to be leveled after the removal of the concrete base for the cut tiles installed in the early sixties. Its a small foyer and all 4 sides had to be leveled to meet the current hardwood and door. The tile work took longer than I thought it would, but it looks equally as good. My only regret was not using a higher grade of wood to better match the existing hardwood. But I was provided that option and didn't take it.

This is the second time I've used the folks at Planet Hardwood and once again they did a superb job. Very efficient and easy to deal with.

Excellent job. Fast to return our call for service. Quick and VERY fair estimate given. Always arrived at the time and day he specified. Sent a large crew. Job was done quickly, professionally and with good clean up. Mike, the owner, always came to inspect the work after the crew was finished. I would HIGHLY recommend them for your service! Thank you, Planet Hardwood!!

My 3/4" oak hardwood floors had been covered with carpet and padding for the past 34 years. The padding had been stapled into the floors (not just on the staple strips at the edges of the floors). Also, the baseboards had been installed before the floors were finished when the home was built originally in 1964. Therefore, the edges of the floors were "raw" wood. Mike and his crew were punctual, courteous, and extremely helpful. They use equipment that creates minimal dust throughout my home. The floors are awesome! They look new without any staple or nail marks in the tops. The wood pieces in one of my bedrooms had separated at the end of some boards. Those separations have been filled in and look great! I highly recommend Planet Hardwood for all of your hardwood floor needs.

I was very pleased with the quality and appearance of my floor after work was done. Particularly replacement of section over floor furnace. A person cannot tell where the furnace was located. Work was done on time and as promised. I would definitely recommend and use Planet Hardwood again.

Mike responded immediately to our request for help. We had to fire our previous installer after he gave us the run-around. We called Mike and he had a crew at our home the next morning. His installers were subcontractors. We did have to remind them a few times to use a vacuum when cutting in open areas where the dust was not confined. The dust did require we hire a cleaner to come out but Mike was good enough to deduct that from our final bill. The finishing crew who work directly for Mike were punctual, polite, and professional. The quality was outstanding. Mike also agreed to come back out for any minor issues that need correcting. I would definitely do business with Mike again and have recommended him to friends already.

Mike and his team are first class. They came on time, clean and articulate. Gave us honest options, and estimate, and came in to the dollar on his work. He knows what he is doing. Mike has incredible attn to detail. We had used another flooring company when we remodeled and would not recommend them at all. Mike and his team are neat, honest, explain the process, and did everything right.

There were some problems with my understanding of the process. The things I did not understand or was not happy with, Mike has tried very hard to help me understand and either corrected or offered to correct those things I was not happy with even if he may not have caused the issue. You can't ask for or expect more than that.

Mike told my wife and me about the high quality and durability of Bona Traffic, and sold us on it when he said his kids drag toys across his own hardwood floors without scratching. We have indoor cats so scratch resistance is important. Our first mistake was not getting the product to be used in writing. He used Bona Mega which is not as good as the Traffic. When we expressed disappointment that he used Mega he said it was the lower VOC product. Actually, Bona Traffic HD is the lowest and by far the best product - also the one we thought we were getting. Our floor scratches easily now and still has a shiny streak that he said would go away after the finish dried. He did not show up on time to do the work. I was going in to my job an hour late and ended up being 3 hours late because he didn't arrive when he said he would. Most disappointing of all is that when we called afterward to talk about our concerns with the the refinish, he said he tried to talk us out of doing the buff and re-coat because it often has a poor outcome. This simply isn't true. If he had advised against the procedure there is no way we would have paid nearly $900 to have it done. We chose Planet Hardwood because of the rave reviews here, but regret our decision.

We had some existing hardwood floors in our house, but wanted hardwood throughout. Mike and his crew had to lay new wood floors and refinish the existing so that they all matched. From start to finish, Mike and his crew were awesome. Mike is very knowledgable and definitely knows what he is doing. He and his crew were punctual and professional and showed up when they said they were going to. They were able to blend the new floors with the old ones and they look great! Mike was also very flexible when it came to installation. We did not want to vacate our home during the process, so he was able to do the floors in stages. I'm sure this was more work for him and his crew, but we appreciated the fact that he was willing to accommodate us. All in all, it was a great experience and we definitely recommend Planet Hardwood.

Mike Ward (the owner) and his crew did an excellent job. They were friendly and professional; paying attention to every detail, making sure they met customer expectations, and all within in a timely matter. I would highly recommend their services for this type of flooring improvement.

The floor installers and finishers did an excellent job!! Carpet and particle board was removed from family room and hall to allow for continuous hardwood through kitchen/dining/family room/foyer/hall areas. They refinished existing kitchen, dining and foyer hardwood to match interconnected new hardwood in family room and hall. All the hardwood areas look like they were installed at the same time, but 18 years elapsed between the different installations. Highly recommend Planet Hardwood.

Right before Thanksgiving I closed on my new house. This was my first house to purchase on my own and trying to save money I watched videos and researched how to refinish hardwood floors. My goal was for my two kids and I to have Christmas morning in our new home. About three weeks into working on the floors in the evenings after work and on the weekends I came to the difficult realization that I was stuck in a problem area and needed help. It was a Saturday and a friend gave me a telephone number of someone he recommended. I called right away and the owner of Planet Hardwood was at my house within 2 hours. Mike measured the entire house, gave an estimate and talked with me about different types of stain as well as the process they use. To my relief they began that very next Monday on the floors and finished on Saturday. The floors are absolutely beautiful! Although we were not moved in to the house we still had our Christmas morning gathered around our little tree on the beautiful floors opening gifts and enjoying being with one another in our new home....The perfect Christmas! A huge thank you to Planet Hardwood for helping make this Christmas a very special one. Mike and his company was very knowledgeable, courteous, prompt and professional. I will recommend him to others and will call on his company again if ever needed.

The hardwood flooring turned out excellent and we have been very satisfied with it this past year. It really changed the appearance of the house. Mike and his crew were always professional and punctual. We have just had him back to install the hardwood stairway and his stairway installer (Ron) did an excellent job. Ron was very meticulous and did an unbelievable job. He is a PERFECTIONIST. The stairs turned out perfect and noiseless. He was punctual, never took a break, and on top of all this he has a wonderful personality! We would definitely recommend Planet Hardwood. Thank you Mike and Ron.