About us
Business highlights
25 years of trusted experience
Family Owned & Operated
Eco Friendly
Services we offer
Services we don't offer
Amenities
Free Estimates
YesSenior Discount
5%
Accepted payment methods
Photos of past projects
Reviews
4.9122 Reviews
Filter reviews by category
Showing 101-122 of 122 reviewsMilton H.
04/2016
hardwood floor
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
$8,000
Tracey B.
01/2016
hardwood floor
+ -1 moreunknown
Description of Work: Mr. Ward was hired to install hardwoods floors in our home. Floors were installed in June 2015, but the transition to our powder room was room was left unfinished, because we needed to come up with a solution on how to finish it out due to floor drop between the two rooms. Mr. Ward was paid in full and he gave us his word he would come back and finish the transition. I started contacting Mr. Ward in August about finishing the transition and got numerous excuses. When he finally came out in September and met with my husband, he said he would order the wood and get back with my husband when he got back from vacation, we heard nothing from him - I contacted him on Nov 4, Nov 11 and yesterday 1 Dec. At that time I told him we had been more than patient and wanted the work finished. Needless to say Mr. Ward is not holding up to his word to finish a job he was paid in full for and fills that refunding us $30 is enough. We are left paying another contractor labor and materials, which amounts to a lot more than $30. I WOULD NOT recommend Planet Hardwood.
| Rating Category | Rating out of 5 |
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Huey H.
10/2015
flooring contractor, hardwood floor
+ 0 moreunknown
Description of Work: Planet Hardwood installed approximately 600 feet of 3/4 inch nail down hardwood; sanded, stained, and applied polyurethane as final finish. We are extremely pleased with the job done and will definitely use them again. I would highly recommend their services.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$5,900
Renee S.
09/2015
flooring contractor, hardwood floor
+ 0 moreunknown
Description of Work: Refinished and added additional hardwood to match existing due to renovation. Perfect match!
| Rating Category | Rating out of 5 |
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| quality | |
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Yes, I recommend this pro
$2,500
Alan L.
07/2015
hardwood floor
+ -1 moreunknown
Description of Work: Mike Ward and his crew were always on time and performed the job with professionalism and care. They are masters at blending existing hardwoods to new. We have used him on three or four separate jobs in our house over the last 7 or so years. We wouldn't consider using anyone else!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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Yes, I recommend this pro
$7,000
Anne Marie L.
05/2015
hardwood floor
+ -1 moreunknown
Description of Work: They scraped, repaired and painted our entire historic home. The house is 5000 square feet, and was built in 1818. They did an incredible job. Their workers were polite and kept the site clean. They even put up with my two terriers and were careful not to let them out of the gate. I highly recommend them and wouldn't use anyone else!
| Rating Category | Rating out of 5 |
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| quality | |
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| punctuality |
Yes, I recommend this pro
$20,000
Nathan E.
04/2015
hardwood floor
+ -1 moreunknown
Description of Work: Overall Mike and Douglas did a great job. It took longer than expected, but we are pleased with the results and would use Planet Hardwood again.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,500
Dona P.
04/2015
flooring contractor, hardwood floor
+ 0 moreunknown
Description of Work: Mike performed two separate jobs for us; re-buffing approximately 1200 sq-ft and re-finishing approximately 1000 sq-ft. Let me first say that Mike takes pride in his floor work and the results were certainly more than acceptable. | |The re-buffing which included the application of poly/water base/oil base coat did not remove the impressions that had been transferred to the floor finish from a throw rug padding material from the prior owner. Mike had explained ahead of time that that might be the case with rebuffing and that the only sure way to get those removed might be to refinish the floor. We chose the re-buffing approach and ended up with the same results. Mike still went ahead and tried a second time to buff those impressions out with little success. Mike performed both of the buffing jobs on short notice and on a non-interference basis with the moving in of our household goods. The floors look very nice and we're happy with the appearance of the re-buffed floors. | |The refinishing job required a little more extra finesse in that new boards had to be spliced into existing boards before the re-finishing effort could commence. It was also difficult to match the color on the 50 year old wood with the new boards despite using the same color and product. Mike spent time testing color mixes that would blend the two woods and re-stained the floors. He did an excellent job accomplishing this and the refinish, stain work, and topcoat look very nice. | |All jobs create debris and waste and this was no different in this case. Unfortunately, and because Mike was managing a non-floor related job here at the same time, there were some piles of old floor material and container of saw dust that were left on site far longer after the completion of the job than expected, even after providing several reminders to Mike to get them removed. This made the front porch and part of the driveway unusable during that period of time which lasted several months. This is why we rated Professionalism a little lower. Once the entire job was completed, Mike did an exceptional job of cleaning the inside and outside dirt and debris. | |This was a difficult job for us to review because of the concurrent non-floor job. It's difficult to judge punctuality, for example, because sub-contractors were involved. Certainly Mike worked very hard and responded very quickly to our requests. He is also a nice person who was very helpful in connecting us with other services in the community. | |Overall, we are happy with the results of the floor work that Mike performed in our house. Six months later the floors look good with no issues. We would certainly recommend him for other floor jobs whether they be rebuffing or re-finishing. |
| Rating Category | Rating out of 5 |
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| quality | |
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| responsiveness |
Yes, I recommend this pro
$4,000
Joni J.
03/2015
hardwood floor
+ -1 moreunknown
Description of Work: Refinished approximately 500 square feet of hard wood floors. They were responsive and prompt. They use a dust free containment system, which was great since I had recently painted. There was virtually no dust. They are finishing the last coating this afternoon and the floors look great.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
David C.
10/2014
hardwood floor
+ -1 moreunknown
Description of Work: Replace some hardwood flooring and refinished the remainder
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,000
john B.
08/2014
flooring contractor, hardwood floor
+ 0 moreunknown
Description of Work: I had the floors totally repaired due to pet stains. Bad floor replaced, the balance was refinished. They cleaned up a mess another provider left. | |They also assisted me in finding contractors for my kitchen counters.. | |Great job overall...will call again as needed. | |As a note ... he and his crew completed the job while I was in China. Very very trustworthy and did everything by call or e-mail. Highly recommend these guys... not cheapest but job is done right. |
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$12,000
Lorren S.
08/2014
flooring contractor, hardwood floor
+ 0 moreunknown
Description of Work: Mike came out at the time agreed and gave me a estimate for having my entire house floors sanded, stained and polyurethane; approx. 1100sqft. The price was reasonable however I wasn't able to afford it. After talking with Mike about my situation he offered to just do the sanding of the floors for a fraction of the estimate and while I really wanted him to do it. I just couldn't afford it right now. Mike is a really great guy and I know that if I have any projects in the future, I will definitely will be calling him.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,150
Dan B.
03/2014
hardwood floor
+ -1 moreDustlessly!
Description of Work: Refinished hardwood floors.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,500
Misty P.
03/2013
hardwood floor
+ -1 moreOverall the experience was average. The response time was excellent. Mike came out and gave us an estimate and did the work the next day. We were just moving into the house and our furniture was coming four days later, so the timing was perfect. I was a little let down by the look of the floors when he finished. You can see swirl marks on the floor from the buffer, there are bits of old poly stuck in places on the floor, and the coat seems uneven as if some areas didn't get coated. The floors look better than they did, but not as good as I expected. With that being said Mike was nice to work with and even came back out to bring a stain pen, because he had taken some of the color off the boards.
Description of Work: The wood floors in our house needed to have the poly layer buffed off and reapplied. Mike brought in a buffer and took the old layer of poly off the floors, cleaned the floors, and then reapplied the poly layer.
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
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$1,000
Response from Planet Hardwood
Nadine W.
02/2013
hardwood floor
+ -1 moreHe wound up starting late; the weather made the project take 4 extra days. Everything was finished except for the transition strips which he had forgotten about. It took him a couple of weeks to get to them, but he did it as promised. He also had misquoted me (low) on price, but since that was his quote, he was going to give me that price. Everyone who sees the floors loves them and can't believe the difference.
Description of Work: Mike came in and resanded the floors, and applied a natural oilbase polyurethane finish. He also added transition strips between tile and the wood floors. He used a dustless sander that worked great. The floors looked awful before he started - too dark, sticky, and I had doubts about what he could do.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,750
Response from Planet Hardwood
Beverly M.
02/2013
hardwood floor
+ -1 moreMike Ward, Owner of Planet Hardwood did an excellent job in removing wall to wall carpet and refinishing the underlying oak. What started out as a two day small job turned into a 14 day large job when they found a large area had no existing hardwood to be refinished. The old wood would have to be removed and replaced with oak then refinished. On the spot he had to give me a price. I was totally helpless and dependent. He gave me a fair price, he did not take advantage of a desperate older woman. I really appreciate that. Mike Ward and his sidekick, John Cook, did hard work, carefully and with attention to detail. Mike answered many questions, some repeatedly. They finished on time as promised.They did not brake anything or destroy anything. In a couple places they did a "favor" for me. Something that had nothing to do with the job, but easy for them and hard for me. The result was worth the price and they earned every penny of it. I strongly recommend use of this company.
Description of Work: Remove wall to wall carpet. Clean underlying oak hardwood. Refinish underlying oak hardwood. When a 14 ft x 12 ft area had no underlying hardwood, they removed the plywood, added oak and refinished that. Three rooms, two halls and a small bath.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,000
Response from Planet Hardwood
Holly R.
01/2013
hardwood floor
+ -1 moreA furniture delivery company brought furniture into my home and created some grooves and scratches in my flooring (original to my 90-year-old house). Planet Hardwood did an excellent job of refinishing the floor and making the repairs. Now, my only problem is figuring out when I can have them refinish flooring in other parts of the house!
Description of Work: Floor refinishing
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
$330
Response from Planet Hardwood
dale B.
12/2012
flooring contractor, hardwood floor
+ 0 moreWorkers were punctual and did a good job on the floor. The owner was suppose to come back and finish putting in a threshold piece connecting the bathroom. When he did not show up after the third scheduled visit, I finished it myself.
Description of Work: Installed Bamboo flooring in two bedrooms.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,000
Response from Planet Hardwood
LINDA D.
09/2012
hardwood floor
+ -1 moreThey did an excellent job. They are Bona Certified craftsmen, their system is dustfree, and the finish is beautiful. They matched the stain to existing hardwood floors and it was about perfect. The workers were very professional, and I could not be more pleased with the finished job. Also, they moved all the furniture back in after finishing the floors, carefully placing pads on each piece. It is great to have people that take such pride in their work!
Description of Work: Mike Ward and his crew refinished my white oak floors in three rooms, hallway and stairs.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,700
carmen M.
08/2012
hardwood floor
+ -1 more. Well, it has been a few months since I had my hardwood redone. My house was built in the 70's and have the original floors..no refinishing prior to this time. I would recommend Planet Hardwood to everyone!! They are fantastic! My floors look brand new and no stains or scratches..they did a beautiful job. I have 3 dogs who are indoors most of the time..this includes a 120lb dog too! They run all over the house and the floors still look great..LOVE THIS COMPANY!!!!!!!!
Description of Work: Planet Hardwood came out a month ago to give me a quote. They are going to start work in September.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,700
Lauren L.
08/2012
hardwood floor
+ -1 morePlanet Hardwood was a breath of fresh air to work with. They were punctual, professional, and easy to work with. From the first meeting with them, to discuss the cost of the repairs, they were a pleasure to work with. They showed up on time and were dressed professionally. Additionally, their estimate was much lower than the other bids I had received from other local businesses. In a matter of hours they had finished my floors perfectly. The stain they used matched amazingly well and even to the trained eye the repaired area is nearly invisible. I am so thankful I chose to do business with them. In the future, they will be the only company I ever contact for all my flooring needs!!
Description of Work: Planet Hardwood refinished/ repaired two discolored/ damaged areas on my hardwood floors.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$500
Troy W.
11/2011
flooring contractor, hardwood floor
+ 0 morePlanet Hardwood showed up to do the work exactly when they said they would and they worked from 7:30 a.m. to 5 p.m. including working straight through lunch, until the floors were finished. The floors are beautiful they did an excellent job including moving the furniture. I highly recommend them to anyone who needs hardwood floor work done.
Description of Work: My home had Red Oak Hardwood floors and we had covered them with carpet for the past few years. We hired Planet Hardwood to come in and remove the carpet and refinish the hardwood floors.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,000
Contact information
256-520-8048, Huntsville, AL 35801
www.planethardwood.netLicensing
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
Planet Hardwood is currently rated 4.9 overall out of 5.
Planet Hardwood accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Planet Hardwood offers free project estimates.
Yes, Planet Hardwood offers eco-friendly accreditations.
No, Planet Hardwood does not offer a senior discount.
No, Planet Hardwood does not offer emergency services.
No, Planet Hardwood does not offer warranties.
Planet Hardwood offers the following services: Refinishing hardwood floors, and installing new, Solid, or engineered, site finished, or prefinished, hardwood floors.
Sheet vinyl
Contact information
256-520-8048, Huntsville, AL 35801
www.planethardwood.net