LA-Z-BOY WAREHOUSE

It went so badly that it depresses me to drive by the store or think about the recliner sitting in my family room. I want to set it outside their store with a big bad sign on it, but I can't afford to throw away $900 twice. The warehouse staff was actually very nice, but you can't fix something that is poorly designed and built. Problem one: a recliner that wouldn't stay in the recline position. The warehouse staff said that happened with this particular model. They should have refunded our money then, but because I had special ordered for a certain fabric they couldn't. They had me flip it over and remove some bolts and springs. Now it will stay reclined, but isn't quite right with the missing springs. Then the foam/batting in the back separated under the fabric and left a definite line like a crack. The inspector was on vacation so after about 3 weeks he came and made some pictures. After about 4 more weeks a new back arrived and they replaced it. The quality of this chair is no where near $900. It couldn't handle a large person, it would break. If I had paid $299, I would have expected better.