I renew my contract with them annually. I think the cost is $125 per unit. They come when they say they will, and if I have an emergency they come immediately and take care of it. I think their cost is okay. They're good, excellent at their punctuality.
Description of Work: They did the summer season check. They did two units, two of the downstairs units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
John C.
04/2017
3.0
heating & air conditioning/hvac, water heater repair
+ 0 more
We replaced both of our HVAC units. We have one upstairs and downstairs. The one upstairs is all electric with a heat pump and the one downstairs the heating is gas and the AC is electric. When we replaced them, they had both extended their life expectancy. The experience wasn't great. The real issue might have something to do with the units themselves, I don't think it was with the installation. They got someone from Carrier and GE involved due to a vibration we were having in the floor. The provider kinda shrugged their shoulders and said they didn't know what the problem was so that left the local installers at a loss. The did a good bit of work under the house redoing vents and they could never get it right. I actually think Carrier was more to blame, but the whole experience didn't sit well. I had three estimates and I think theirs was the best. I can honestly say I have not had anyone else have to come out for the units. I think they tried. I would have to think long and hard before I went back to them because they are Carrier reps and I would not use Carrier again. I think their attempts to solve the problem exceeded the attempts from anybody that manufactured the units to solve the problems we were having.
Description of Work: They replaced both our HVAC systems.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
patrick L.
01/2017
3.0
heating & air conditioning/hvac
+ -1 more
I wasnt given an exact appointment time when I scheduled the day before, just that he would be there 1st thing in morning. At around 8:45, he called to let me know he was in area and showed up shortly after. When he arrived, you could tell he was in an hurry. He even asked if he was there for maintenance/warranty issue, instead of a diagnostic service call. Even multiple times during the visit, he mentioned he needed to go and get the heat on for the elderly and that he had worked alot during this week. Without even asking me what my issues were, He immediately went straight to the attic with his tool box. Since he didnt ask any questions about what the issue was, I followed him up and tried to give him a summary of problems I was having. First thing he did was open up my air handler and noticed it was wet and said my condenser coil was leaking due to wetness in the unit. (I dont dispute its a possibility but I believed it was probably condensation from propane gas logs and high humidity in house during cold spell) He then went on to test the circuits looking for the power issue. He noticed there was not 240v coming into air handler and started tracking back until he got to AC Disconnect. Upon inspection, he mentioned that the plastic on copper pull out was melted on one side and was not making dual contact to send 120v on both sides. It would not go completely in with the plastic safety/wire shield in place. Since this was in attic area enclosed in metal box, he removed the plastic shield and pushed the disconnect bar in to make contact. While nobody would have their hands in there, I worry if an inspector would flag this if/when i sell my house. He simply stated it was due to wear and tear (it was almost 20 year old install). What concerned me after the fact is reading on the internet about melted disconnects and the fact this service rep DID NOT make any note of this on his invoice (atleast that I could read, handwriting wasnt very legible). After power was on to the system, he then started tracking down the wiring and came across a low voltage 24v red power wire that I had accidentally left unconnected the night before in my last ditch attempt to diagnose before calling service tech. He reconnected this and service was back on. While I did get the power restored to my system, I was probably left with more concerns that I had before: 1) removing the cover plate and pushing the AC disconnect in to restart power was "the fix" to get power restored, but is that safe/to code? why was it not listed on invoice? should I call in someone to replace that disconnect or figure out why it was melted in the first place? 2) if the evaporator coil was leaking, I was under the impression running a heat pump that is possibly low on refrigerant could damage the system. He stated that I would just use more electricity with heat strips to stay warm. The tech did not check the levels (he was in Huge hurry) and told me not to worry about it, it wasn't an issue. He even once mentioned I should look it up on the internet later. I felt I was just being blown off for him to make it to the next call. I would have happily paid for him to check the refrigerant levels while he was here to confirm evap coil leak suspicion since i just paid ~$100 for service call to get someone out but he was gone before the ink had dried on the check. In fact he left, and came back a few minute later to pick up the A.L. coupon he forgot in his hurry. I was charged $117 for the service call and $33 for "repairs". The only repair listed on the invoice is reconnecting the "R" wire that was disconnected on low voltage side. I used an angies list 10% coupon and paid $126. Based on this experience, I would probably not use this company again. I most likely am going to have to pay someone else a service fee to check the ac disconnect and refrigerant levels for my own piece of mind before I even use the system.
Description of Work: Air Handler/heat pump/thermostat all went offline and were not responsive. Needed to have someone come out and check issue.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0
$126
Elaine M.
10/2016
5.0
heating & air conditioning/hvac
+ -1 more
They provided services immediately when we needed air conditioning. The sales rep came on a Thursday evening and they installed the new unit on Friday. The price was comparable to the other 2 estimates I got from other companies but I would have to wait a few days to have it installed. It was 90 plus degrees and we needed it installed immediately.
Description of Work: A new heat pump /a/c unit 5 ton Carrier
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Roger W.
10/2016
3.0
fireplaces
+ -1 more
I had called the day before to get a price for the service. The person who answered was nice, but didn't know what the charge would be. She said she would hav someone call to probide service charge pricing. I never got a call from anyone. In hindsight, we were packing in preparation for making a move, so the house was going on the market. I say that only because you have a lot going on when getting ready to move. I should have called back for the pricing myself, but just didn't think to do that with all the other stuff that was going on with the move.
Description of Work: I had two gas fireplaces that needed to be cleaned and serviced. The tech was probably there for 30 to 40 minutes max. He said he cleaned the igniters on both units and then lit them. I was charged for two service calls, or $220. I would have thought there would have been at least 25%-50% reduction for the second unit since he only had to make one trip. Nope! I was charged full price. I later called the tech to verify the charge. He curtly said the price was $110/fireplace.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$220
John C.
08/2016
5.0
heating & air conditioning/hvac
+ -1 more
I really thought they did a good job.
Description of Work: I used East Joe Heating And Air Conditioning Inc to install a new system on my second floor.
Rating Category
Rating out of 5
Yes, I recommend this pro
John C.
08/2016
5.0
heating & air conditioning/hvac
+ -1 more
It was 109 degrees or something like that. For the first floor I would give them an A and the second floor a B.
Description of Work: They were the providers for the heating and cooling system in the house when we had it built. They provided a natural gas heating and cooling unit for the first floor and the second floor is a heat pump and cooling unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael G.
06/2016
5.0
heating & air conditioning/hvac
+ -1 more
When our 4-year-old Carrier heat pump stopped cooling on the first day of summer, we were worried, afraid that service personnel would be so busy we'd have to wait for days. But Joe East had someone out the same day of the morning that we called. The technician called shortly in advance, arrived on schedule, was friendly and highly communicative. We didn't even have to pull out our paperwork--since they had installed the heat pump a few years ago, they had our records and found that we had a limited warranty, so told us that parts were free and our only cost was labor. Work was done quickly and our house returned to a comfortable temperature.
Description of Work: Replaced faulty capacitor to return heat pump to functionality.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Drew H.
05/2016
5.0
heating & air conditioning/hvac
+ -1 more
He was polite and very professional, worked quickly and got the job done.
Description of Work: Russell from Joe East called an hour before the appointment and showed up on time. He fixed the heat pump in about 20 minutes and only charged $60. Great service at a reasonable price! P.S. Do not use Jones Quality Home Services in Madison. Jason Jones will lie to you. He set more than 20 appointments with me and broke every one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Kristina M.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
Overall good experience. The technician that diagnosed the issue was efficient but seemed agitated when I asked questions Friday evening. I was pleasantly surprised with how quickly they were able to come install the new unit. I made the decision Monday morning when they called at 8:15 to have the entire unit replaced and a team of 4 men showed up around 9:30am. My only issue with the installation process was I told them early in the install I wanted a programmable thermostat, either the one I currently had or one of theirs (for a relatively small additional fee). Mine would not work and the technicians seemed agitated I didn't want the standard thermostat. It added another hour to the job while they went to get the thermostat I had already requested.
Description of Work: Service technician came out late on a Friday night to diagnose a broken compressor. A cost estimate of full unit replacement was provided during the service call on Friday then Monday morning a cost estimate for replacement of just the compressor was provided. Due to the cost difference and age of the unit I decided to have the entire unit replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$5,000
Max B.
07/2015
5.0
heating & air conditioning/hvac
+ -1 more
We called Joe East and the lady assured us they could be out "after 1:00 the next day" and they would call before they came. At 3:00 PM the next day, I was concerned and called them and they assured me they would be there, and they were! The technician arrived and immediately diagnosed the problem when he saw ice on the lines (100 degrees outside). He explained what it was, why it happened, and how much it would cost to fix. He turned off the compressor and turned on the fan to help melt the ice and said he would be back soon to give time for the ice to melt. When he came back, the ice had indeed melted. He added Freon to one system while letting me see all the readings and explaining what they were and what they should be. He then inspected my 2nd unit and showed me it was also not cooling properly. He explained everything well and I never felt like I was being sold to or bamboozled. He recharged both systems and then noticed the drain line had some dirt in it. He vacuumed that out and a gallon of water came out (melted ice above the plugged line, we guessed). I was very pleased with the tech, his methods, his diagnosis, and letting me know what things cost without "selling" me anything. We will use this company again.
Description of Work: In 100 degree Alabama heat, our downstairs A/C unit stopped cooling. Joe East Heating and Cooling came out and recharged both of our A/C unit; identified other issues; and corrected everything the next day. The technician was good at explaining what was going on and quantifying risks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$409
Robert W.
07/2014
4.0
heating & air conditioning/hvac
+ -1 more
The installation in general appeared to go well. The thermostat installation was another story. They left old thermostat on the wall and installed the new one above it. They did not consult with my wife or me on the location of the thermostat. A gentleman from the company later came ad took the old thermostat off the wall leaving a sizable hole. The gentleman said he would arrange to have someone to move the thermostat and patch the hole in the wall. After 2 weeks, having not heard from them, I engaged another contractor to do the necessary work. I sent them a bill for $80, which they paid properly.
Description of Work: Took out a malfunctioning 2 ton heat pump system and air handler and installed a Carrier 2 ton split system including a new air handling system.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$4,082
Craig A.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
I inadvertently damaged the thermostat on my HVAC and couldn't see the damage. It was straightened, the thermostat reinstalled and the HVAC has worked properly ever since that time.
Description of Work: Joe East responded immediately to my call, checked out the entire system and found a bent pin in the thermostat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dale S.
01/2014
5.0
heating & air conditioning/hvac
+ -1 more
They have always been fair and did great work. I had one issue a while back and they fixed the issue rather than suggesting that I replace the unit, as I expected to hear.
Description of Work: Bi-annual service check of two central AC units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joseph R.
12/2013
3.0
heating & air conditioning/hvac
+ -1 more
Had several repairs performed on central unit over a few years. They eventually provided successful repairs but once tried to sell me an expensive electronic filter to fix a problem caused by a clogged condensation line, which was fixed by another Joe East tech. Recently refused to complete annual servicing without person present to pay for a pocket-change humidifier pad, which is absurd, plus they were rude about it. They've lost my confidence and I'm going elsewhere for HVAC servicing.
Description of Work: Decent work but difficult to work with
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Yola S.
11/2013
4.0
fireplaces
+ -1 more
They dug the trench for the gas line on Monday. The pipe was layed and connected to the water heater on Tuesday (no hot water). On Wednesday the city inspector said the pipe was not large enough to handle the BTUs for the water heater let alone my other requirements. Joe East determined the best action for "them" was to get a bigger gas meter. They put a couple pressure values (our responsibility) on the above ground pipes and we waited for the new meter. On Friday HSV utilities installed the meter and we had hot water. There was damage done to the outside brick wall when a hole was punched into the garage to get the gas line inside the house. It was fixed with a cement mixture to prevent water penetration. Later when I talked to the owner, with a long list of complaints, I found her to be a very nice lady who really cares about "customer satisfaction". I say she cares because she sent her son to our house to talk to us and later sent a team of people to the house to fix the damaged garage. I wanted to give this company a better rating because of the attitude and actions of the owner but because it took too long to complete the job, the initial way the damage to my house was handled and mostly because their job manager (Wesley) showed very little professionalism when dealing with me and the problems he encountered. I would not recommend using Joe East (Wesley) to install a gas line.
Description of Work: Installed a natural gas line from the gas meter to my garage tank less water heater with one outside connection for a future gas log fireplace. The line was a little over 40' long mostly underground and going under one sidewalk. It had to support the 199 BTU water heater, future gas range, two fireplaces and an outdoor grill.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0
$2,500
Response from East Joe Heating And Air Conditioning Inc
We do appreciate [Member Name Removed] business, however, Wesley who was employed at the time, is no longer with the company and hasn't been for a while. We apologize for any inconvenience that you may have experienced.
Will E.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
I thought the price was reasonable. The service technician is very professional and he took care of inspecting the unit. I would use them again.
Description of Work: We used Joe East Heating and Air Conditioning. We are actually on a service contract with them so recently this month. When they last came they did an inspection of the a/c unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
suzanne B.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
Early in the am we noticed the house was heating up and not cooling. Around 10am we called Joe East and they just had someone cancel on them so they sent guys right over. They were here in 30 min. diagnoised the problem and replaced part. Very nice guys and professional.
Description of Work: Diagnostic and replaced dual run cap.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$214
Lee S.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
The Techncian arrived on time did a system check and determiend it was not low on freon , but that the exterior coil fins needed cleaning/ washing as they had become very dirty due to construction dust debris from new home built next door over the past 3 months. He washed the fins and rechecked the system outlet ducts , and showed me how to check for that in future and do it myself if i wanted to. I felt like they were very honest and did not try and push me for a maint contract or claim it needed freon when it didnt .The time he spent ( aprox 1 hr on the job) checking the system and cleaning the unit was well worth the service call cost.
Description of Work: Checked the unit for low freon due to cooling issues
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Carol D.
04/2013
5.0
heating & air conditioning/hvac
+ -1 more
It was a great experience. They were on time, they did what they needed to do, and they were friendly. It was easy to set up an appointment. They are just reputable, they charge affair price, and they are dependable.
Description of Work: I used Joe East Heating & Air Conditioning for air conditioning because it was not working properly.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
James B.
03/2013
5.0
heating & air conditioning/hvac
+ -1 more
Called Joe East after having another company gave an estimate to repair. The amount Joe East charged was less and it included the cost of a 1 year service contract.
Description of Work: amount spent included a 1 year service contract
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
William M.
12/2012
5.0
heating & air conditioning/hvac
+ -1 more
This past June was the 2nd time we've used Joe East Heating and Air. The technician was on time, friendly, and fixed the problem as described above... in spite of our 7 year old son breaking it again (he tilted the condensation drain line up again hunting for bugs outside). One panicked phone call from me back to the technician and he directed me to check on the drain line and sure enough that was the problem. We turned it back down and it fixed it leak into the breaker box. It made a mess again that took awhile to dry out, but we then glued the drain line down so it couldn't be tipped up again. We'll probably use Joe East again the next time we have an HVAC problem that needs repaired.
Description of Work: Joe East was called out to our home to fix a problem with the air handling unit in the attic freezing up, thawing, and then leaking water down an electrical conduit into our breaker box. They cleaned out the condensation drain lines, cleaned out the outside unit, checked and topped off the coolant, and tested it to see if it was cooling properly. The technician came out the same afternoon that we called and was available via cell phone for a couple of follow-up phone calls.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Stuart L.
01/2012
4.0
heating & air conditioning/hvac
+ -1 more
I felt the service was good, however the cost seemed a bit much for the amount of time and work performed. The service person arrived on time. He cleaned the fins on the outside units with a garden hose and explained I should do this periodically. He then checked the coolant levels in both units and added a small amount to each unit. He then went inside to visually inspect the inside units and found no problems.
Description of Work: Routine service call to clean and inspect my HVAC units.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Stephen M.
09/2011
4.0
heating & air conditioning/hvac
+ -1 more
They usually do good work and have a good price.
Description of Work: I use Joe East Heating and Air Conditioning for maintenance.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Robert I.
01/2010
3.0
heating & air conditioning/hvac
+ -1 more
Installed a heat pump four years ago with a 5 year part warranty 1 year labor. This unit had a bad factory evaporator coil one year after the initial installation and was properly repaired under warrantee for parts and labor for $0. The coil failed a second time 3 years later for the same factory fault and was repaired temporarily (added freon) while waiting for the part still under warranty. The estimate for the second repair for labor and freon to replace the coil and recharge the A/C with 411 freon was $900. The coil was still under warranty and cost $0. This estimate to replace a free part and add 8 lbs of freon was too high. Another company did the work for half $450.
Description of Work: Installed a heat pump four years ago. This unit had a bad factory evaporator coil one year after the initial installation and was properly repaired under warrantee for parts and labor for $0.
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Service Categories
Heating and Air Conditioning,
Fireplaces,
Water Heaters
FAQ
East Joe Heating And Air Conditioning Inc is currently rated 4.2 overall out of 5.
Sunday: 12:00 AM - 11:30 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 12:00 AM - 11:30 PM
East Joe Heating And Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, East Joe Heating And Air Conditioning Inc does not offer free project estimates.
Yes, East Joe Heating And Air Conditioning Inc offers eco-friendly accreditations.
No, East Joe Heating And Air Conditioning Inc does not offer a senior discount.
Yes, East Joe Heating And Air Conditioning Inc offers emergency services.
Yes, East Joe Heating And Air Conditioning Inc offers warranties.
East Joe Heating And Air Conditioning Inc offers the following services: Air Conditioning Contractors & Systems,Air Conditioning Equipment & Systems,Heat Pumps,Heating Contractors & Specialties,Heating Equipment & Systems,Fireplaces, Gas logs, Gas lines.